RPM Indianapolis Metro

I called the company in December to fix my backed up tub drain.  I received a call from someone from the company saying they would send someone out the first week in January.  After no one came to fix it, I put in two work orders online.  I called the hotline in late January to report the problem.  The company sent someone out within the week which was the beginning of February.  The person that came fixed the drain and left a card saying he also fixed a door knob on the coat closet that he noticed was loose upon entering.  The team they send out for repairs has been good and never a problem.  I think the office management just needs some work on scheduling and keeping track of what work needs to be done.  Overall, they did what I asked, it just took longer than expected.

The provider has been professional and handled the property management very well.

I selected this company because I met the owner and felt comfortable with his knowledge and expertise.  They had an online portal which I thought would make monitoring the situation easier.  The house had a number of repairs and cleanup required to get it ready for a new tenant.  The work was estimated and the price appeared to be fair at the time.  This area is a strong rental area, but it can be a bit rough.  I was caring for an elderly parent and had a total of 5 houses to manage.  I wanted to try RPM with one house as a test. 
Unfortunately, the repairs discussed were not all completed, the bill just stated "repairs".  I was then charged again for the same repairs that I thought had been included in the initial scope of work.  OK, I'll accept it was my responsibility to get a more clearly defined list and not rely on the items discussed during the intial walk through.  I also later found out the work done was not very good quality.  One example would be laminate transition strips were screwed into the concrete pad.  These should be glued, not screwed.  Every one of them broke and RPM of Indy wanted to charge me to have them replaced.  Another example was the pressure relief valve failed on the hot water heater, causing a water leak that damaged the floor in the living room and hall.  They quoted me to replace all of the flooring in the entire house, not just the rooms that were damaged.  They sent me pictures and said the water heater leaked, I had to tell them it was a Pressure Relief Value failure and it needed corrected. 
The tenant was a challenge to schedule and arrange things, which of course caused some delays in getting repairs done.  However, there were repairs needed for over 6 months that were approved and NEVER completed.  I expect a Property Management Company to find a way to gain access to the property within 6 months.  The tenant also complained about RPM.  He found their repair people unprofessional and work was not done.  That was his side of the story, which I understand may be slanted.  I approved repairs to be done and they were still not completed within 6 months.  
Although they billed me for routine property inspections, when this tenant moved out there had already been 2 Health Department Violations for trash and debris and I received another after his departure.  It required a dumpster to remove everything, which obviously had been accumulating for months.  What were they inspecting?  The list of repairs "required" was ridiculous!  Paint the shower rod.  Replace smoke detectors (for missing batteries).  Replace the transition strips (which they installed improperly, I complained and they agreed to fix, but never did in over 6 months.)  Mailbox missing the door was considered "normal wear and tear" and owner responsibility to correct.
Their online portal is convenient and easy to use.  I had to follow up to have the initial management agreement added to the portal as a document, but that was done promptly after my request.  The bills they sent me are not cross referenced to the invoices of the charges that they automatically removed from the rent collected.  Each month it required a detailed analysis of what was done and what I was billed.  It seems as if money is tight, they clean the gutters and bill me for it.  
After the tenant moved out with no notice, I ultimately decided to hire my own contractors to complete all of the clean up and repairs required.  I just received a bill on 1/6/2015 for 2 trips to install the flooring with a note that the homeowner was a no show 2 times and they charged me for restocking.  First, I was never contacted about an appointment to install the flooring.  Second, I had approved this repair more than 6 months ago and it was never done, so I hired it to be done.  Third, I informed RPM of Indy that I was making all of the necessary repairs.  $136.25 for restocking laminate back to Lowes!  
I may use a management company again, but I will be much more careful about the management agreement, estimates of work and I will insist on more accurate estimates of work to be performed for quality and cost.  Several of their estimates were consistently WAY off in the amount of money required to make the repair.  Its no problem for them, they just take the money from the rent and as the homeowner, I have no real recourse.  
I have complained to the Property Manager on numerous occasions.  Although she is pleasant, most of what I get from her is an apology that I am not happy.  Although they are aware that I care for an elderly parent, work from home and cannot take phone calls but prefer email as a means of contact, they consistently call me during the day.  I have not seen any significant improvement in the quality of their work, the timeliness of repairs or the professionalism of the entire operation.  Something would need to change for me to work with them in the future.

unknown

My home was a health hazard and made everyone sick. The utilities were over $400 per month because of the lack of maintenance done to the house. The property managers did not fix issues and they tried all my money and make me live in a house that was copmletely flooded. Had I not had my own insurance policy I would have lost everything.