Racer Cartage has the worst customer service I have ever personally seen. I ordered a bed from Walmart and was to have it shipped to my house and have it delevered on Friday 2/24/17. The day before arrival I called to confirm it would be here on the stated date. I was informed by walmart that estes would be shipping it to me. I called Estes and they scheduled me for Monday 2/27/17. Later that evening I got a suspicious text message to schedule my delivery from a Racer Cartage which I had never heard of. They called me the next day to setup my delivery which they claimed they could not do until 2/28/17 between 8a-12p. While I was unhappy this would have been acceptable. On the morning of 2/28/17 at 11am I called to see if they were on the way as I still had to work that day. I was told that they had lost part of my bed, keep in mind this is a king sized bed and 2 twin xl bases, and that it would take 24hrs for them to do a dock search. I tried to speak to a manager but upon asking and calling several times I was either hung up on or sent to a voicemail. Later that day I spoke to the driver manager who explained they would look for it but seemed very disinterested in helping me until I chewed him out. Miraculously after 20 min they found my other part to my bed however refused to run a special truck to me that day mind you I live 25 min from their facility. So I was promptly given a delivery date of 3/1/17 before noon which I stressed was important. At 8am on the day of the delivery I called and confirmed the morons hadn't lost any pieces and that it was actually on the truck Jenny in the office confirmed that it was and that it would be there at noon. At 1130 am I called and spoke with another associate to see what was going on with my delivery they called the driver and told me it would be 2pm before they got there when I complained I was told that their paperwork said it didn't have to be delivered until 315pm. I called Evan Mitchell operations manager after that which he did not answer so I left him an email letting him know that I was very upset and had been having multiple problems and that I would be contacting the BBB, Walmart, and Estes freight to complain. He of course never responded. I received my package on 3/1/17 at 2pm 2 out of the 3 boxes were completely destroyed one barely held together by shrink wrap. Product does not appear to be damaged however. If I could give them a negative star I would in my rating of them they are by far the worst customer service people I have seen I will never use these imbeciles again.

I was first contacted by text message giving me the option of 2 Monday delivery dates. Both were inconvenient since I worked during the week, but I got one of the days off and was told the mattress would arrive between 9am and 12pm. That day I received a call saying my delivery was delayed and no further information was available. After waiting a day I called and was told that they had lost my mattress. After a few hours of them looking they called to say they found it and it would come the following Monday. On Monday, I receive a called saying the delivery was, yet again, delayed. This time due to the drivers calling off work, I was then told it would be here the next day. Again, no mattress came, this time I was told that it was scheduled to be delivered the following Monday. I finally gave up and cancelled the order. WASTE OF TIME!

I was initially contacted by Racer in September to inform me that my delivery was ready, but asked if they could hold it for another week. The dispatcher lady was super sweet and friendly and willing to meet my needs. The day before my delivery, I received a call with a 4 hour window 12-4. I took a day off of work in order to be there at the time of delivery. I was told I'd receive 1/2 hour notice before they came. At 330, I contacted Racer and was told they were running late and should be here by 600. I had to ask family members to drop what they were doing in order to be present at the time of delivery, so I could get my kids where they needed to be. I did receive my phone call 1/2 hour before delivery time of 630. The gentlemen who put the furniture together were kind and did a good job of assembly. I was just disappointed that I had to take off of work and rearrange an already hectic schedule due to overbooked deliveries.