QUALITY CONCEPTS

We called several places but they were the only one who would do it in a residential area. They were good at letting me pick out the fabric. They cleaned up after themselves.

IT HAS BEEN 4 MONTHS AND STILL NO TRANSFORMER. I HAVE CALLED REPEATEDLY, LEFT MESSAGES WITH THE OFFICE STAFF AND NOTHING. NO RETURN PHONE CALL. IN JUNE WHEN I TALKED WITH SOMEONE, I WAS TOLD THEY WERE WAITING ON THE PART TO BE REPAIRED. REPAIR A RUSTED OUT TRANSFORMER? I ASKED FOR A NEW ONE, NO REPLY. AM I SUPPOSED TO BELIEVE THEY HAVEN'T INSTALLED ANY AWNINGS IN 4 MONTHS SINCE THEY DON'T HAVE FUNCTIONING TRANSFORMERS? I WAS HAPPY WITH THE INITIAL SERVICE. ALTHOUGH THEY HAD TO REINSTALL THE AWNING, THEY WERE POLITE ABOUT IT. THE SERVICE MEN DID A THOROUGH JOB. I HAVE A BIG PROBLEM WITH THE RESPONSIVENESS AND PUNCTUALITY OF THE COMPANY AS A WHOLE. VERY DISAPPOINTED WITH MY DECISION TO SAVE $1000 WITH THIS COMPANY SINCE IT HAS LEFT ME WITH MANY HASSLES.

DON`T DEAL WITH THEM--WE PUT OUR MONEY DOWN & PLACED AN ORDER IN GOOD FAITH AND NEVER HEARD FROM THEM. THEY ONLY CONVERSATION WE HAD WITH THEM WAS WHAT WE INITIATED. FINALLY, A MONTH LATER, THEY TOLD US THEY WOULD REFUND OUR MONEY. THAT WAS 10 DAYS AGO AND WE HAVEN`T GOTTEN THE CHECK YET.