Prosand Flooring

You’ll want to read this review in full before even thinking to hire this company and owner. From the outside, this business seems like the professional and high-end contractor you’d want to hire for your flooring needs, but I’m here to warn you. Beware of hiring this company and I’m going to tell you why. The workers seem like good guys, but the main problem is the owner of the business, Carl Padron. Carl comes off as the nice and decent guy who knows what he’s doing and that’s the first impression you’ll get when you meet with him the first time, but don’t let that fool you. Carl was hired to sand and refinish the floors of our new home before closing. He gave promises like “I guarantee you guys will be very happy with the results” and “the floors will look like brand new floors when they’re done” and “I provide a lifetime warranty on my product and service”. This was the last of the positive experience.... Once he received his deposit, things went downhill from there. First, he did not meet the deadline for the work getting done but most importantly, the floors turned out with swirl marks all over the 1,500 sq ft we had done! He was also VERY RUDE in his responses and interactions thereon. It was like a completely different person from the one we met with the very first time. He sent an “inspector” to come over to the house and take a look at the issue (he couldn’t confront us himself). The inspector agreed that there’s a problem but admitted that he had no say in what will be done to fix it. All he can do is report back to Carl. He also said the only thing that can be done to fix it is to redo the whole job. When confronting Carl asking him what he will be doing about it, his response was “the floors are acceptable” and “nothing will be done”! The swirl marks were all over the floors and were obvious signs of a very poor job and more like the work of an amateur. He even admitted himself that it was caused by the sanding machine. I’m no expert, but just doing a simple Google search on the swirl marks issue returns many articles talking about how to avoid this and that it’s the result of a low-quality poor job (more compared to a DIY project). How can this business and Carl provide a “lifetime warranty” when he can’t even guarantee his work from the very beginning! I’ll let you judge from the attached photos. Please think many times before hiring this contractor and don’t make the same mistake I made!