Prolift Garage Doors of Indianapolis

"Thank you Garrett! Responsiveness, and punctuality is important to us and we're thrilled to hear how well Jaclyn did for you on-site. Communication and customer service are the keys to our business. Please tell your neighbors about us! Thanks, - The ProLift team."

"Frank, thank you for taking the time to leave us a review, we really appreciate it. We are so glad to hear that Grant did a great job for you in replacing your garage door opener, programmed your extra remotes and did it in a friendly and efficient manner. We take customer service very seriously here at ProLift and I'm glad to hear that our team did a great job. Thank you!"

"We're glad to hear that you had a positive experience with our team. Our main goal is to provide exceptional service and we appreciate you taking the time to share your feedback. -The ProLift team."

"Thank you for your positive feedback! We strive to provide excellent service to all of our customers and we're glad to hear that you were satisfied with your experience. If there's anything else we can assist you with in the future, please don't hesitate to reach out. - the ProLift team."

"Thank you for sharing your positive experience with Grant from Prolift Garage Doors! It's great to hear that he provided excellent customer service, was professional and thorough in his work, and took the time to explain everything to you. We're delighted that you recommend both Grant and ProLift to others in need of garage door services. -Kyle and the ProLift team."

"Shayan, first of all I would like to apologize for not exceeding your expectations, which is our primary goal here at ProLift. Next, we agree with you about how frustrating it is that the door manufacturer made a slight change of the color of your door and made slight design changes between 2019 and 2023 and you have two doors now that are now slightly different. All of this is because of three things: 1) you damaged your door. 2) the manufacturer changed how they make that model door. 3) the sun can change the look of things over time. Again, we agree with you in how that is not ideal. However, I would like to point out that it is in no way the fault of ProLift Garage Doors that the door manufacturer slightly changed their design and color of your walnut door and window inserts. Plus, as mentioned above, your doors have been in the sun since 2019 so even if the colors and design were exactly the same, the doors wouldnt perfectly match from one door to the next. With all due respect, we dont design and make the doors, we sell and install them and we were reassured by our manufacturer that the new door panel would match. Then it didnt. As you mentioned, we replaced all 4 sections (in partnership with our manufacturer) because of the difference in the bottom panel to the rest of the door. Which we did for free. Then the inserts werent ready because they had to make a special run with the old design just for you, but with the current color plastic they have today. So your inserts were on back-order. Once they got them done, they are a different brown than your other door from 2019. Again, not ProLifts fault and the manufacturer is doing the best they can to help. We have offered to paint those for you but only if you pick out the paint. To be honest, because youre particular and we respect that, thats why we want you to choose the paint. We had yet to hear your response, until your posted review. As for personnel not responding to you, or not taking your suggestions, Id happily discuss that with you but I wont continue do that here. I invite you to discuss this in more detail via phone, if you would like. I'll email you privately to follow-up. Thank you for the time you put into this review; as we always strive to learn how we can grow and improve our process and procedures. Blessings to you and your family. -Owner, Kyle"

"Alida, thank you for trusting us to repair your door and get it back to operation. We are thankful for your review! -Kyle and the ProLift team."

"Thank you Prakash! We appreciate the business, but we appreciate your review more! - Kyle and the ProLift team."

"Thanks for your review and comments of prompt and professional. Although, we strive for 5-stars via excellent customer service, so I'll email you to see what we could have done to deserve a higher score. We appreciate you and your business! -Kyle, ProLift Owner."

"David, thanks for your great review! We look forward to serving you in the future as well! -Kyle, Zach and the ProLift team."

"Thank you Ronald! It was our pleasure to serve you. -Kyle, Zach and the ProLift team."

"Zara, thank you for the fantastic review, and your business. Glad we could get your door repaired quickly. Thanks, -Kyle, Zach and the ProLift team."

"Thank you Karen!"

"Thanks Joe! We appreciate the review. -Kyle and the ProLift team."

"Thank you Charles for taking the time to leave us a review. It was our pleasure to serve you. -Kyle and the ProLift team."

"Thank you Kelley for the review and your business. We appreciate it very much. -Kyle and the ProLift team."

"Yvonne, it was our pleasure to come out and help. Thanks for leaving us a great review. -Kyle and the ProLift team."

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"Angela, thank you for your business and the great review. We appreciate our customers very much!? -Kyle, Zach, and the ProLift team."

"Angelia, thank you for letting us serve you! As a locally owned business, we appreciate the review very much. -Kyle, Zach and the ProLift team."

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