Presto-X Pest Control
About us
Gold Seal Termite & Pest Control Co. has proudly provided prompt, courteous, professional services throughout the Midwest for four generations. When you choose us, expect us to do it right — at the right price and with the least amount of hassle! We have been providing this kind of service for 80 years and are available 24 hours a day! Cost is determined by the job. Multi-year Super Service Award Winner. Local family owned & operated. Additional phone numbers - (317) 251-7378, (317) 885-7378.
Business highlights
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 86% | ||
| 9% | ||
| 3% | ||
| 1% | ||
| 1% |
Gold Seal devised a plan and worked with us to synchronize flea extermination over a period of time. Fleas require more than one visit because of their life cycle. Payment is up front and the follow-ups are covered under their guarantee. They let us know ahead of time that the cats would need to be out of the house for four hours post-treatment, which we appreciated so we could make plans for their care. The techs sent were friendly, professional, and knowledgeable.
On 4/15/16, I purchased the deal on Angie's List for the exterior treatment, interior inspection, and limited interior spot treatment. I waited for over a week with no contact from the company to set up an appointment for the service, so I called them and set up a time for the first available Friday. The technician came out and said that he only had granules to put around the base of the house but, due to the amount of brick and concrete, a spray would be more effective. He wasn't able to perform the service at that time due to not having enough spray available with him.
Several days go by and I don't hear back from the company about rescheduling the appointment, so I call them again and set up the next appointment. They call and have to cancel the appointment due to the weather since, while a little rain is good for dissolving the granules, it will wash the spray away. This was the beginning of the several weeks of seemingly continuous rain that we received in the Indy area and another appointment reschedule via email as a result. The company was proactive about this reschedule, but it was again ultimately canceled due to weather. We decide that instead of constantly scheduling and canceling, it would be easier for the company to just call when the weather improves enough for them to do the treatment. The weather began improving mid-May, but I don't hear from them the week of May 15th. This doesn't concern me because I'm sure they were very busy with other reschedules due to the bad weather.
However, the week of the 22nd begins and I still don't hear anything from them after over a week and a half of gorgeous weather, so I call. They get a manager's approval to fit me in that week, so the next day I get a call during a rainstorm that a technician is 5 minutes from my house. He asks if he can perform the treatment and I mention that it's raining and we probably need to reschedule, but he says a little rain is good for the granules. I point out the brick and concrete around my house and mention that the previous tech told me the granules wouldn't be effective. Finally, I decided to be done with all of this and have him put granules down where possible and spray the doors and windows above the brick and concrete.
- Did the company provide the services that I purchased? They did the exterior treatment, but nobody ever came inside the house.
- Do I feel that the quality of their service was good? After two weeks, I still have a noticeable problem with ants getting into the house; however, it is better and I am finding dead ants so I expect the problem to continue improving as the insecticide makes it back to the colony. I also feel that the quality was fair for the discounted price that I paid. I would be much more unhappy if I had paid full price.
- Were they friendly? Yes, all interactions were pleasant and friendly. The woman with whom I talked when calling seemed to always be overwhelmed, perhaps more office staff are needed to provide better service when scheduling appointments. My biggest issue is that they are not proactive in reaching out to customers to schedule times that meet their needs (e.g. constraints due to weather) and this resulted in services being rendered 6 weeks after they were purchased. When appointments were scheduled, the technicians always arrived on time.
- Would I hire them again? Probably not, I had a much better experience with a different pest control company I found on Angie's List.
"Customer service is our number one goal! Unfortunately the weather is something that we can not control. I am sorry. Your experience is not a common one. As you can see from our multiple reviews, we are here to serve our customers needs. If there is anything I can do for you please reach out and call me, as I wish to resolve any issues you may have. Thank you, Greg Johns"
Licensing
State Contractor License Requirements
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