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Paul Davis Restoration Of South Indianapolis
Thermostat - Install or Replace, Thermostat - Repair or Reprogram, Acoustic Ceiling Tiles - Install,
About us
When your property is damaged, Paul Davis is ready to respond to the call and assist businesses or families in getting back on their feet. Whatever your emergency may be you can call Paul Davis Emergency Services 24/7. When you call us, we aim to respond to your call within 30 minutes and arrive at the scene prepared to take care of damage in less than four hours. Our technicians know that immediacy is essential in the event of an emergency and that’s why we are here to relieve you with direct emergency cleanup services. The Paul Davis professionals know precisely what is necessary to fix and reconstruct a property in order to restore to its pre-loss state. This level of thorough competence is all possible through hiring the correct teams and using effective tools and technology. Property Damage Cleanup Whatever caused the damage to your property, we can take care of the job. This includes: - Storm damage restoration - Water damage restoration - Mold removal - Contents cleaning - Fire damage restoration
Business highlights
Emergency services offered
39 years of experience
Services we offer
Residential & commercial water, drying, fire, insurance claim restoration & remodeling., mold, odor, reconstruction, smoke, storm damage, water extraction
Amenities
Emergency Services
Yes
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.225 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 60% | ||
| 24% | ||
| 4% | ||
| 4% | ||
| 8% |
Showing 1-25 of 25 reviews
Matthew P.
Mar 2018
The Paul Davis team arrived quickly and billed directly with my insurance company after the water pipe break which minimized potential issues. They are local franchises of the Paul Davis name so each can be a different experience. This branch did a fine job. The goal was to dry out the house after a leak while I was away that turned out to be 6500 gallons of water (per the water bill). Could things have been a bit more gentle? Of course, but expedience and getting the interior of the walls and subfloor dried to prevent mold was the focus. They spared no effort and it still took a week of industrial equipment running non-stop throughout the house. They tested moisture levels thoroughly and opened drywall as needed to access the damage, In the end there is a lot of rebuilding but certainty that the water was removed.
ROGER K.
Aug 2017
They did a great job. They did an outstanding job. We were very happy with them. We were happy with the price; the insurance company took care of it. I don't have anything to compare the price to. It was not a choice where I called five contractors to get different prices. It's hard to say if the price was right or not. The insurance company paid for it, and they did an excellent job. They responded very quick. There were no problems with their punctuality. They were very professional people and had a good crew. If I had to get work done, and I was responsible for it, I would definitely call them.
Gabriel L.
Feb 2017
Was an extremely pleasant experience. I was informed every step of the way and anytime I had a question, it was answered promptly. I also work for a management company for muti-family apartments....and we give our work to Paul Davis knowing it will get done right the first time.
Shannon C.
Nov 2016
They told us they couldn't finish the job because it was too big for them. All they could do was restore the house to its original state. They left three huge dehumidifier in our house for three weeks. We had to beg them to come back for them. Their supervisor eventually came out to get the last of them after such a while. We had to call them back several times to finish some things like repairing a water line they broke which they came back twice to fix it. It as quite an inconvenience and frustrating too. It was eventually terrible to get them to do what they were supposed to do. We would not use them again unless we didn't have another option.
Response from Paul Davis Restoration Of South Indianapolis
"We sincerely apologize for any inconvenience that you may have experienced through your time of need and restoration process. Though we were only contracted for the mitigation process we are very disappointed that we, at the time, were unable to facilitate your reconstruction needs due to the influx of claim volume and requirements obligated at the time. We thank you so much for your feedback as it only helps us obtain better knowledge of improvement and enables us to better improve our communication and processes. Again, we apologize for an inconvenience, and appreciate you allowing us to be a part of your restoration needs. We hope to better every service and continue to help anyone we can in their time of need!"
John B.
May 2016
unknown
Response from Paul Davis Restoration Of South Indianapolis
"Thank you sir, We are very happy that we were able to service you in your time of need! Thank you so much for your feedback, as it helps encourage our team to grow stronger, more compassionate, and become better service providers every day!"
Tiffanie R.
May 2016
unknown
Response from Paul Davis Restoration Of South Indianapolis
"Thank you so much for your time and review. We appreciate you allowing Paul Davis of South Indianapolis to be a part of your restoration needs. We hope that you will never have to experience or need services such as these again but we are always here if you need us! We will continue to try to improve our expertise and hope to make your experience the most seamless and effortless situation as we possibly can!"
Mary B.
Aug 2015
The guys came close to the time they were expected and worked nonstop for 4 1/2 hours. They were careful with my belongings and were thorough in the cleanup. A ceiling had collapsed in my living room and they cleaned up all the plaster, pounds and pounds of cellulose insulation and dust. They were great!
Herbert P.
Jun 2014
unknown
John E.
Jun 2014
This experience started off fairly well, but in the end was not great. I wish I had done my own research and chosen my own restoration company, but due to the urgent nature of the situation, I went with my insurance company's suggested contractor. Had I checked Angies List, I clearly would not have chosen this company. It appears that they do alot of insurance work, and thus may not be completely focused on homeowner satisfaction.
The actual tear out of the damaged areas and the mold remediation went fairly well, although the communication during the process was not great. For the restoration portion, it was definitely a less than average experience. Their estimate for the restoration work was high based on some comparisons I did, so I only decided to use them for the drywall and cabinet replacement (for the flooring, I chose a different contractor). The subcontractor that was used by Paul Davis Restoration was unreliable and not punctual. There were 4-5 different occasions when he said he would show up, but did not. Then he would contact me and reschedule, only to not show up at the rescheduled time. He was good at providing excuses, which came off as very unprofessional. This went on for a period of over 4 weeks - for a job that realistically could have been done in a matter of days. He never did show up to remove some of the trash and material left over from the job - I ended up having to caul Paul Davis Restoration directly, and they sent someone to finally take away the trash. I suppose the quality of the work was average, but you could tell the that subcontractor was just trying to do the minimum required. To be clear, most of my dissatisfaction was with the subcontractor - but ultimately Paul Davis is responsible for who they hire.
The actual tear out of the damaged areas and the mold remediation went fairly well, although the communication during the process was not great. For the restoration portion, it was definitely a less than average experience. Their estimate for the restoration work was high based on some comparisons I did, so I only decided to use them for the drywall and cabinet replacement (for the flooring, I chose a different contractor). The subcontractor that was used by Paul Davis Restoration was unreliable and not punctual. There were 4-5 different occasions when he said he would show up, but did not. Then he would contact me and reschedule, only to not show up at the rescheduled time. He was good at providing excuses, which came off as very unprofessional. This went on for a period of over 4 weeks - for a job that realistically could have been done in a matter of days. He never did show up to remove some of the trash and material left over from the job - I ended up having to caul Paul Davis Restoration directly, and they sent someone to finally take away the trash. I suppose the quality of the work was average, but you could tell the that subcontractor was just trying to do the minimum required. To be clear, most of my dissatisfaction was with the subcontractor - but ultimately Paul Davis is responsible for who they hire.
ROBERT B.
Jun 2014
They were really good. They were quick to come to help with the repairs and they did a really good job. They were very friendly and there were no unexpected issues that occurred. They were very professional.
Alicia T.
Apr 2014
In February, when the weather was very bad, my pipes burst and about $3,000 worth of my belongings were ruined. Becky and her crew from Paul Davis came over and made me feel so much better. They were nice and helpful, they even gave me advice for dealing with the insurance company. They also cleaned some of my salvagable belongings and delivered them to my new home. Becky was always available for me to call and ask questions. I would definitely use them again in the future.
Stephen G.
Apr 2014
Unfortunately, the employee in charge of our project failed to communicate with us on a daily basis as was promised. We were out of town during the drying period. They promised to check house daily and report to us status. At some point early on, a breaker was tripped due to electrical surge. Our refrigerator was damaged by this and failed to come back on when breaker was reset. We did not find out about this until we returned from out of town. We had to replace refrigerator and all the food, etc. in it. The contractor never contacted us about all of this until weeks later. They eventually apologized and waived their charges for the remediation.
However, the waiving of these charges did not cover our total loss.
However, the waiving of these charges did not cover our total loss.
William S.
Apr 2014
They work on "island time" .....We will be there in the Morning they said ..then show up NUMBEROUS TIMES in the late afternoon ...but at least it was the same day
NO CALL to warn of their lateness ...how about a text with a heads up ...the work was great
BUT we have jobs ..we can't take off and wait all day
Final straw ....when the drying people left on a Friday
They "restoration side" will call you Monday ......of course NO CALL
Call the office Tuesday AM ...they knew NOTHING of needing to call me
Got numberous "we are so sorry" in my call ...but still ....really !
PAULA D.
Mar 2014
Our roof sustained hail damage. We contacted several companies provided to us by our insurance company and initially selected Paul Davis Restoration based on the professionalism of the company representative. He was able to meet with us relatively soon after contacting the company, he arrived in professional attire and spent around an hour with us both on the roof to survey the damage as well as explaining the company's roofing products (as opposed to some other companies whose representatives dropped off a packet of information with no explanation and/or didn't even go up on the roof). He kept us informed every step of the way, the roof was completed in a timely fashion, and when there was one small area that we thought needed a little more attention, he had it taken care of, no questions asked. The workers were respectful of our property when working and cleaned up well after work was done. The new roof is of much better quality than what we originally had, and it looks great. The company also worked directly with our insurance company so that there was no hassling or acting as go-between on our part, which was also nice. Overall, we were very pleased and would highly recommend this company.
Jeffrey R.
Nov 2013
They did the emergency repairs promptly, and grossly overcharged, then told me" not to worry about it because your insurance is going to pay for it" .
I would not reconmmend or trust this company!!!!
I would not reconmmend or trust this company!!!!
Response from Paul Davis Restoration Of South Indianapolis
"We are so sorry to hear of your displeasure in your experience with our team of professionals here at Paul Davis Restoration of South Indianapolis. We do hope that the service that we were able to provide was of the upmost, an exceptional service to you to help aid in detouring water intrusion away from the interior of your home that may cause unwanted secondary damage. As a preferred vendor of numerous carrier providers and the availability to dispatch within hours of contact to emergency situations 24/7, we hope that you accept our apology for our possible lack of communication skills/information not presented and/or not explaining the billing process requirements of this situation. As a preferred vendor, we have exact billing cost and requirements that we are obligated to stand by with the approved carrier on the agreed price component list. If these cost are not approved in a normal covered situation we are always happy to discuss and make adjustments to those cost for unforeseen circumstances such as non a covered loss or unique situations. With that being said, we absolutely appreciate your time/feedback to allow us the opportunity to operate and properly grow efficiently to better understand and enable to better serve our community!"
Janet S.
Feb 2013
The team arrived after the plumber, very professional, set up a dehumidifier & several fans to dry out the water damage on 1/28/13. I was disappointed to learn this team took their fans, dehumidifier & closed our case 1 day early & that they didn't insist we get our carpet in room replaced (only the pad was authorized), so now the carpet has mildew & moldy smell & wasn't professionally cleaned till 2/14/13 (way too late).
Bill A.
Jun 2012
From my perspective, the whole project could not have gone better, been easier on me and had better results. I wish I could get this kind of great service from all the service providers I use. I believe that getting Paul Davis Restoration on board quickly after the loss prevented more damage from occurring and minimized the loss. The insurance adjuster agreed.
JENNIFER W.
Mar 2012
Paul Davis does beautiful, detail-oriented work. Our home is nearly 100 years old, and they took great care to replace the Arts and Crafts details that are so important to a house of this style and era. Their work on our home went beyond "repair" to a true artisan quality. The price was a bit on the high side (fortunately, our homeowner's insurance helped with that) but I would hire them again for any repair or renovation job where craftsman-like work and professionalism are called for!
David H.
Jan 2012
Their service was good. They had one subcontractor who was not the greatest, but he was okay. It was not their fault because they never use a subcontractor, and I could not blame them for that. I had a good experience with them. I will use them again if I had a problem.
Arnie H.
Jan 2012
Paul Davis Restoration was recommended by our insurance agent.
We contacted them regarding the damage from the ice storm and they sent out an estimator from their North Indy office to do an estimate. The estimator showed up promptly at the appointed time and surveyed the work needing to be done by walking through the insurance ajdusters report. In the midst of completing an estimate for us a series of severe storms in the area necessitated the Indy North office to transfer the project to the Indy South office, They were inundated with jobs for people with severe damage that took priority over our stabilized situation. The transition went smoothly and I was contacted by Chip from the South office to meet and review the project.
Chip worked closely with the adjuster and actually reduced the overall scope of the work required by doing a thorough analysis of the damaged areas. What the adjuster had specified as a complete hardwood floor refinishing operation turned into a half hour of work by a flooring professional to close the gaps in some boards that had swelled when wet.
The painters they provided were professional and did a good job of matching the multiple colors of wall and woodwork they had to work with.
The drywall repairs are invisible and ceiling areas were refinished to match the existing textures.
All the workers were conscientious and cleaned up after their jobs were finished.
We contacted them regarding the damage from the ice storm and they sent out an estimator from their North Indy office to do an estimate. The estimator showed up promptly at the appointed time and surveyed the work needing to be done by walking through the insurance ajdusters report. In the midst of completing an estimate for us a series of severe storms in the area necessitated the Indy North office to transfer the project to the Indy South office, They were inundated with jobs for people with severe damage that took priority over our stabilized situation. The transition went smoothly and I was contacted by Chip from the South office to meet and review the project.
Chip worked closely with the adjuster and actually reduced the overall scope of the work required by doing a thorough analysis of the damaged areas. What the adjuster had specified as a complete hardwood floor refinishing operation turned into a half hour of work by a flooring professional to close the gaps in some boards that had swelled when wet.
The painters they provided were professional and did a good job of matching the multiple colors of wall and woodwork they had to work with.
The drywall repairs are invisible and ceiling areas were refinished to match the existing textures.
All the workers were conscientious and cleaned up after their jobs were finished.
BRENDA C.
Mar 2011
It was satisfactory and I would consider using them again. I never had this type of work done before so I don't know if their price was high or low.
David H.
Apr 2010
Job was performed satisfactorely. Except for the tear out, the job was subcontracted to people that were professionals in their field. For the most part all the individuals did great work. I only had an issue with the drywall and carpet contractors. The Drywall contractor was extremely messy leaving a terrible mess for the painting contractor to cleanup. The Carpet contractor installed carpet that he stated was his "best". Unfortunately, the carpet started "loosing" fibers. Some can be expected, but this problem continues to this day.
Response from Paul Davis Restoration Of South Indianapolis
"That you for your comments. Sorry for the inconvenience caused by the mess left by our drywallers. Since the completion of your job we have had several discussions with them and have decided to remove them from our list of subcontractors. Unfortunately, we can do nothing about the carpet company since they were selected by your insurance company and not us. Thank you."
Tracei J.
May 2006
Mike contacted the roofer for me, Coomer Roofing who also happens to be on your list as well. He explained to me what they should do but also went a step further telling me that a roofer should never ask for money up front and if they do it should be a nominal percentage. He explained everything and how it should work so I would not be taken advantage of, he also said that Coomer was a great company and I checked and they were. This past April we had a bad hail storm and my brothers home had severe roof damage and he kept calling to get a restoration service to come out but they could not come right away, I remembered Mike and called him and though they were busy, as he had done work for me before he said he would be out that day and he was and he got tarp right up which is a good thing as my brothers roof now needs replaced. The roofers who came out eventually commented on how great a job Mike did with tarping and keeping away any further damage. I was very pleased.
ROBERT C.
Mar 2004
SHAWN THE PLUMBER WAS TIMELY, FRIENDLY, AND GAVE A GOOD PRICE.
GUY S.
Sep 2003
THEY DID A GOOD JOB.
Licensing
State Contractor License Requirements
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FAQ
Paul Davis Restoration Of South Indianapolis is currently rated 4.2 overall out of 5.
Paul Davis Restoration Of South Indianapolis accepts the following forms of payment: CreditCard
Yes, Paul Davis Restoration Of South Indianapolis offers free project estimates.
No, Paul Davis Restoration Of South Indianapolis does not offer eco-friendly accreditations.
No, Paul Davis Restoration Of South Indianapolis does not offer a senior discount.
Yes, Paul Davis Restoration Of South Indianapolis offers emergency services.
No, Paul Davis Restoration Of South Indianapolis does not offer warranties.