Ovation Audio Video Solutions

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They are the best- hands down!

Work was performed in the time they had estimated with no additional unexpected costs.

They were super. We have used them off and on for the past ten years. The salesperson was very low pressure and very low key. Their installers are first rate. The are neat, clean, personable. They really make sure you know how to use the new equipment. I would highly recommended them to anybody.

I like their knowledge of the equipment that they sell.

When you go to the sells room, the people there really know their equipment. They are good at explaining things, and they ask you questions to help you get the best equipment for you. They don't always try to get you to buy the most expensive items, they try to give you what would be the best for what you are wanting. Their prices are a little bit higher then I would like.

I really like their service and they have been super for us. They are readily available and they responded well. When we have any problem, they come immediately, work hard to find our problem, and they fix it.

We were very impressed by not only the quality of the products and Instillation but the attention to detail that the installer used when setting up our new entertainment system. The installer truly went above and beyond to hide wires, and make sure that everything was organized in case something went wrong it would be easy to locate and fix the issue. The installer took the time to inform us about how to use everything and we are going to use them for several other projects in the future with existing equipment!

Overall, the experience was good. . They were helpful in recommending which particular piece of equipment we should buy. We had a number of questions about hooking the receiver up to all of our equipment, and they were very helpful with advising us how to hook it up properly.

The experience was fine. Six years later and the tv is still working. I'm happy with the purchase.

We like this company. They know what they're doing. We used to use them when they were on the West side for years. I'm happy with their services.

At the time, their price was competitive. They are knowledgeable and know their products. The technicians delivered the tv and installed it. They certainly referred me to people who had answers. If they're selling a product, I would imagine they'd have a maintenance technician on hand. I just had to make a few extra phone calls, but overall, it was has been a good experience.

I would consider them a high-end electronic/stereo/tv place. However, any time my husband is interested in purchasing anything technological, he goes to Ovation for advice. He always seems satisfied and receives great advice. They've been around a long time and my husband has never had an issue.

Great follow up.

Absolutely Excellent. They explained the new set up and it was much easier to turn on/off as well as switching from DVD, TV and to Uverse. I was very pleased with their customer service and their extreme knowledge of the system. Especially since they had a little time to spare before their next service call they volunteered to pick up the speakers and bring them right back to install them! Ovation is a definate recommendation and re-hire!!!!!!

I met with the salesman in early April and we designed a system that would be installed in May as part of a remodeling project. I paid a $3000 deposit and signed a contract specifying all of the components to be installed. When it came time to install the units, four items were no longer in stock and no longer available as the models had changed. I assumed that when I gave Ovation a deposit that they would pull these items from inventory so that they would be available to install when we were ready, however that is not how they do business. As a result, it took two extra months to get these items and complete the job. The installation process was also more difficult than it should have been. There were a number of installation errors and omissions. There was not good communication between the salesman, the installation foreman, and the installers. The installers were not properly informed of the original plans that we had formulated with the salesman and the foreman, and it took a number of emails, calls and return trips to get everything correct. There was no follow up at any stage, and I had to constantly call to bring problems to their attention. To be fair, we did make some changes along the way,and our salesman threw in a few extra services to help satisfy us.. Overall the final results are satisfactory, but it was a difficult journey.

They did the transfer effectively though it did take a while. They were able to disassemble and then reassemble easily though it did take a while to complete.

Very well. Brad Edwards was the salesman who made positive recommendations but was not pushy or press to upgrade to more than we needed. Ryan, Brian and Dave were the installation team. They arrived exactly on time and were done in less time than anticipated. They worked well together and were attentive to details. They cleaned up messes from cutting holes in the ceiling, were attentive to our requests and were an effective team. Once the hardware was installed they spent extra time making the system work as smooth and simple as possible. They improved some of the interconnection problems and made sure that everything worked together. This was as pleasant and positive experience as I have every had with a sound system.

Andy Wright who is apparently the assistant manager there, he explained to us in very clear language about everything. He was very knowledgeable about his products and there was no pressure to buy. He even told us that we didn't need to upgrade our existing DVD player to a Blu-Ray player. He just showed us the difference between the two. There was a BIG difference it made and my wife and I decided to go ahead and upgrade it. The installers were really good fellows that you'd like to have around. They were very well spoken and very, very neat especially the way they had the wires lined up. The only problem we had is with the remote but they are coming out to take care of that soon. I am very pleased by the way I have been treated by them. I would use them again.

Excellent service and value. Mark Stella was great at explaining the different systems and with his follow-up service.

The staff at Ovation is always very helpful and knowledgeable. I trust their input when deciding what to purchase. My salesperson was very patient as I chose these speakers. I compared them to other speakers with my own soundtrack over and over. I am very pleased with my purchase.

I bought several items from this location less then two years ago new radio, amp, subs, cd changer, and car alarm with remote start on it for my Yukon Denali. They performed great work and it sounds great. My radio is a Kenwood and it has the flip down motor feature on it. For some reason my radio started to have a mind of it's own and wasn't operating properly. The installer took my radio out without an appointment to get it taking care of asap, the problem with that is I wouldn't have a radio for a week or so. I was pretty upset and Victor the store manager overheard my phone conversation complaining to a friend. After I got off the phone he went above and beyond trying to make me happy, he was going to exchange the radio but didn't have any in stock, so he gave me a loaner radio until mine gets back. Honestly he didn't have to do that so I strongly recommend Ovation for any work in the Audio field, they have great customer service. Ask for Victor and your in great hands.

We were pleasantly surprised because their price was cheaper than one of the bigger stores for the TV. The service was excellent.

Ovation sales process is quite good - Mike Sheets our sales person took the time to explain difference of TV plasma vs LCD etc. But over sold us on audio system. Installation took way longer than estimated. Crew showed up late for installation

THEY WERE EXCELLENT.