Noah's Animal Hospital & 24 Hour Emergency Center

"Good afternoon! Thanks so much for the "A" review...we really appreciate it! If you would like to share more information, please feel free to call us at 317-253-1327 and ask for Crystal...she's our practice manager and she would love to know more about what led you to giving us this great review!"

"Good afternoon and thank you for your kind words. My name is Tom Dock and I am the Director of Operational Development for Noah's and I was REALLY excited to see that you came to us from Anderson! That's quite a drive and I am glad to see that we made a positive impression on you. Please let us know how else we can help you!"

"Good afternoon and thank you so much for the review. My name is Tom Dock and I am the Director of Operational Development for the Noah's family of animal hospitals. I really appreciate the very nice things you have said about our staff and our hospital! Above all, I think your review really shows how we try to focus on the needs of the pet and the pet's family. In fact, that is really the cornerstone to all of our core values..."The needs of the pet and the pet's family come first". By always recommending the highest level of care, but then being open to varying concerns that the owners might have, we believe we have found the best balance for helping people care for their pets, especially in emergency situations. Specifically, you also noted some of our core values...for example, you describe how the doctor and team showed you how to do treatments at home...this illustrates our core value of always being Helpful. Also, you described being allowed to visit him in the hospital...for us, that defines our core values of being Easy to Do Business With and Compassion. Finally, although you didn't say it directly, it's easy to read that you were impressed that we always try to hire the Right People and those people always strive to provide Excellence in service and Passion in all that they do! Again, thanks for your kind words...I will share them with the team at our Noah's Central 24 Hour location. If you would like to ask other questions or share any other thoughts, please feel free to email me at [email protected] or call Jenny Dobie (Practice Manager), Crystal Schaeffer (Asst Practice Manager) or Dr. Julie Mollitoris (Hospital Director) at 253-1327."

"Good morning and thank you so much for the review. My name is Tom Dock and I am the Director of Operational Development for the Noah's family of animal hospitals. It's great to see that you noticed a lot of our core values during your first visit there. Above all, I think your review really shows how we try to focus on the needs of the pet and the pet's family. In fact, that is really the cornerstone to all of our core values..."The needs of the pet and the pet's family come first". By always recommending the highest level of care, but then being open to varying concerns that the owners might have, we believe we have found the best balance for helping people care for their pets, especially in emergency situations. Again, thanks for your kind words...I will share them with the team at our Noah's Central 24 Hour location. If you would like to ask other questions or share any other thoughts, please feel free to email me at [email protected] or call Jenny Dobie (Practice Manager), Crystal Schaeffer (Asst Practice Manager) or Dr. Julie Mollitoris (Hospital Director) at 253-1327,"

"Good morning and thank you so much for the review. My name is Tom Dock and I am the Director of Operational Development for the Noah's family of animal hospitals. While we appreciate ALL reviews, your kind words really made many of us smile this weekend! Your review talks about many of our core values that we strive to meet every day. For example, you mentioned the team's helpfulness and compassion during your cat's illness and their excellence in caring for her. All of those things are SO important to us and it's nice that you noticed them in our team members. Please let us know how else we can continue to help you and your pets. If you like, feel free to reach out to either Ms. Jenny Dobie or Ms. Crystal Schaeffer at 317-253-1327. These two ladies manage the practice and can help you with any other questions or concerns you might have. Thanks again!"

"Good evening and thanks so much for letting us know how we are doing. My name is Tom Dock and I am the Director of Operational Development for the Noah's Family of Animal Hospitals. I greatly appreciate this feedback and I will try to address what I can about your case. First, let me apologize about your extended wait time. Running both a general practice and an emergency service out of one building can occasionally cause these kind of issues. Regardless of that fact, I feel as if we did not leave you with the best of first impressions, mainly due to the extended wait time and for that, I am very sorry. Our "walk in hours" on Saturday are designed for folks who may not have the availability to come in during normal general practice hours throughout the week, but there is the risk that an emergency case may cause the exact kind of back up you experienced as we care for the urgent needs of that pet. Unfortunately, I think that our receptionist did not convey that this situation might be a possibility and thus, did not create a proper set of expectations for you. If you are as busy as most of us, I can imagine that you were very frustrated with the amount of time you spent waiting. I would definitely invite you to call the clinic at 253-1327 and ask for Crystal Schaeffer...she is the assistant practice manager and she is aware of this review. She has mentioned to me that we do see clients who absolutely prefer appointments and we have means to flag those accounts so that every employee is aware of that preference when you call. I feel that I should also mention to you that we have other hospitals in our family that are general practice only and we offer a wide range of appointment time availability. Crystal can guide you towards one of those practices as well, if you would like that. I also wanted to address your concerns about the estimate you were provided. Sadly, I have not seen what was given to you, but one of our mottos at Noah's is always to do what's best for the pet and the pet's family. I can imagine that the technician at the hospital reviewed your pup's medical records and noted a few things that we recommend for our practice area. As an example, you mention that your dog's vaccines were current, but the estimate had another vaccination on it. Again, I have not seen the estimate, but I do know that some veterinarians (and owners) will decline certain vaccinations, such as leptospirosis or bordetella, that we routinely recommend because of what we see in practice every day. BUT..the most important thing is that we want to work WITH you to provide the best care for your pet and if you feel a vaccine is not needed, we will honor that request as long as it doesn't conflict with any of our requirements for hospitalized pets. Additionally, I don't know what bloodwork was recommended, but many veterinarians and specialists prefer to have a recent "window into the dog's body" ( a complete chemistry panel and complete blood count) before having the pet undergo general anesthesia, as would be needed for a root canal. I am so happy to see that you saw the friendliness and caring nature of our staff and that you commented on it. Our important core values for our employees include compassion, a passion for what they do, a desire to be helpful and always trying to make a memorable experience for our clients. I wish that your experience was more positive, but I am very glad you took the time to share it with us. As I mentioned, please feel free to reach out to Crystal at the 56th and Emerson location (317-23-1327) or you can email me at [email protected]. I am also available via phone at 317-823-6922. I would love the opportunity to hear more about your experience with us and possibly earn another opportunity to learn how we can help you and maybe become "your vet"."

"Good morning and thank you for this very kind review! My name is Tom Dock and I am the Director of Organizational Development for the Noah's family and I wanted to say how much I appreciate these wonderful words. Our goal at Noah's is to always put the needs of the pet, and the pet's family, first and from your review, it sounds like we were able to meet that goal successfully. It's never easy to lose a pet and we all sincerely hope that you are doing ok in these days since her passing. If you have any questions or concerns, or if you feel that a bereavement support group might help you, please feel free to reach out to Jenny Dobie, RVT (Practice Manager), Crystal Schaeffer, RVT (Assistant Practice Manager) or Dr. Julie Mollitoris (Hospital Director) at 317-253-1327. They are happy to help you through this tough time in your life."

"Good afternoon and thanks for this kind review. My name is Tom Dock and I am the Director of Operational Development for the Noah's Animal Hospital family and I am so happy to hear that you had a positive experience, despite the sadness of the situation. Please feel free to email me at [email protected] if you have any further comments or questions and thanks so much for allowing us to care for your furry family member!"

"Good afternoon and thanks so much for taking the time to write a review of your concerns/experience at our Noah's 24 Hour facility. My name is Tom Dock and I am the Director of Organizational Development for the Noah's group of hospitals and I appreciate the feedback you are providing. First, let me offer condolences from our entire Noah's family on the loss of your cat. As pet lovers, we know that the loss of any pet can be difficult, especially when it is unexpected. Next, I wanted to take just a moment to address some of your concerns, but, in the interest of patient privacy, I will try my best to leave out any personal details. From your posting, I see that your main concern seems to be that you feel as if the cat's lung/breathing issue was not brought to your attention. I see that you had the kitty in during November on two different occasions (as you mentioned). It appears that we performed a complete blood chemistry panel along with a complete blood count prior to doing a dental cleaning along with extracting a few infected teeth. You are right, during those visits, there was not any breathing issue or respiratory concerns noted by our doctors or by you. However, I did see that the kitty had some coughing/respiratory issues back in November of 2012. At that time, we did radiographs (x-rays) and those images were reviewed by a board-certified veterinary radiologist. According to what I see in the medical history, it appears that you had two conversations with the cat's attending veterinarian about his condition at that time. Our goal and mission is always to provide the highest level of compassionate care for the patients and a memorable experience for the patient's family. I don't know what happened in between the 2012 visit and the 2013 visit, why the 2012 visit is not sticking out in your mind or why the kitty did not experience any breathing issues during his dental visit. That would be a great discussion for you to have with our hospital director, Dr. Julie Molitoris. She can be reached at 317-253-1327. If you cannot reach her, or if you simply want to chat with me instead, I can be reached at 317-823-6922 or via email at [email protected]. We know that we can't bring the cat back for you, but maybe we can help you make some sense out of what happened with him. We appreciate the years of business you have given us and would like to help you during this time. As I mentioned above, we want to hear from you....please call or email us soon."

"Good afternoon and thank you for taking time to let us know how we are doing. We appreciate any and all feedback that we get! My name is Thomas Dock and I am the Director of Organizational Development and I was very happy to see this review today. It's our pleasure to help our clients and patients, especially in a time of urgent medical need. I am glad to hear that you were pleased with the service and I hope that we are able to help you and your pets again in the future. If you have any further questions, please feel free to reach out to my at my office (317-823-6922) or via email at [email protected]"

"Good afternoon and thank you for reaching out to us via Angie's List. Even though this review is not favorable, I first want you to know that we appreciate the fact that you did take time to let us know how we are doing. My name is Tom Dock and I am the Director of Organizational Development for Noah's. First, let me apologize that you felt as if our team was not compassionate...we work hard at training our team to think of the needs of the patient (and the pet's family) as always coming first...it's the cornerstone for all of our core values. When I hear a client say that we weren't compassionate, it's definitely something that we want to address immediately. I can understand that hearing a term like "cancer" can be devastating to any pet owner and communications can be a little more difficult during these times. It is also our standard to reach out to clients at least twice daily whenever a pet is hospitalized in our care. In general, you can expect calls from a doctor first thing in the morning and then again in the evening. I am not sure what happened in your case...if the calls weren't made due to other urgent situations, if the phone number we had listed for you was incorrect or for some other yet unknown reason. Regardless, we strive to keep all of our clients informed about their particular patients on a daily basis. Unfortunately, I can't really respond directly here to your concerns about the medical issues as I was not present for the conversations you had with our doctors nor have I reviewed your pet's medical record. So, I won't be commenting on any perception of misdiagnosis. What I CAN do is connect you with the Medical Director of our Noah's 24 Hour Emergency Hospital. Her name is Dr. Amber Leistner and I know she will want to talk with you about your concerns and what kind of miscommunications may have occurred. You can also ask for Dr. Julie Molitoris as she is also aware of the facts of the case. Either doctor can be reached at 317-253-1327. If you have difficulty reaching them for any reason, please feel free to email me at [email protected]. Again, our goal is always to think of what is best for the pet and the pet's family. We want to understand where problems may have occurred and help you (the pet's owner and client) in whatever way we can. Again, please reach out to me if you are unable to connect with our doctors I mentioned above."