Mr. Appliance of Indianapolis

As of right now my refrigerator repair is still not completed. Had to reschedule three times for repair. First two times part did not come in. I had to defrost refrigerator both times. So, I have not been able to use my refrigerator for over two weeks. Last time the repair guy showed up in my driveway for 10 minutes then took off not saying a thing to me. Then I get a call from their office saying we need to reschedule because he is still at another job. That is a LIE. He was just here. Don't use this company. Terrible service.

The service guy came to check, found the cooling fan rotor was broken. He ordered the replacement on site, but the part never came. Every one or two months, I have to call Mr. Appliance to check for update, and was always told "the part is in back order". At the end of half year waiting, my microwave no longer works, and I was told the part was discontinued, and I will get a refund. But the refund came with only half of the payment. I tried to call the company again, but all of a sudden, I no longer could reach their manager as before, but always to a customer service representative, who can only forward my message, and not to solve any issue. I tried many times, left message each time, and haven't got a single call back. Such a disgraceful company!

Our refrigerator suddenly stopped cooling properly. I set up an appointment online with Mr. Appliance, they called prior and showed up on time. Charlie quickly diagnosed the problem, explained to me what happened and why (the evaporator fan had frozen) and promptly replaced it. The refrigerator is now back to cooling normally. I thought it was a little pricey, but this was an emergency and needed to be fixed asap. I was VERY happy with the level of expertise and professionalism in the technician

Technician diagnosed the problem, had the necessary tools and replacement parts on hand and finished the job efficiently. He explained the issue in detail and the options for repair. He checked on the warranty for us. He was a little delayed in arriving but called ahead and let us know his ETA. We were very please with the work. Very professional.

Great. Checked everything out to make sure no longer leaking.

I was delighted, from the beginning of the process to the end: the person who answered my phone call on Monday and scheduled my appointment was friendly and helpful; appointment was scheduled for Wednesday, which was earlier than appointments offered to me by other appliance repair services that I had called; communication from company - by phone, email, and text - was well-timed and clear; repair technician was on-time and personable; he diagnosed the problem and fixed it efficiently (he had, based on the description that I had given when requesting the appointment, anticipated the cause and brought with him the required replacement component, an igniter); the company waived the service call charge - I paid for the repair (parts and labor) only.

My refrigerator was clearly not working properly on a Wednesday. I called several appliance repair companies on Thursday morning. The earliest that any of them could come out was Friday afternoon. I called Mr. Appliance and they happened to have a cancellation so could come out right away (within an hour). Unfortunately, the compressor had gone bad on my 6-year-old Kenmore. The repair would have been more than I paid for the fridge. I appreciate them coming out so quickly so I could shop for a replacement ASAP. I had a new fridge purchased on Thursday evening and delivered by Saturday afternoon.

Excellent. The repairman was polite and professional. I would definitely use them again!

Great- they fixed it. It broke again a few weeks later, a different problem, and they did not charge me for that repair.

The stove was $125 and the washing machine was $100.

Since my kitchen floor was flooding with water leaking from fridge, I was pleased with the expediency rendered for this service call.  Repairman was on time, friendly and courteous and showed a genuine concern for my misfortune.  He gave me some very good tips and I did not end up feeling taken advantage of.  I paid a service fee and he did what he could to stop the leaking so I could take some time to decide what to ultimately do --- repair or replace.

Everything is expensive, but they were very knowledgeable and the stove is working as expected.

Work was complete

Repairman came and made a diagnosis, ordered a new electric panel, and returned when he said he would. Very professional.

Mr Appliance came out - took it apart and did not see anything but gave the mechanicals a good cleaning and the grinding noise was gone. Charged only for the service call. On a second occasion called them when an error light came on. Over the phone they recommended I cycle the power - that fixed the problem - no charge.

Great service!

They did go job

went well. technician nmade temporary repair until received part

They did the work promptly and efficiently. very pleased

Very well. I called on Wednesday and received an appointment Friday morning. They scheduled around my work schedule. He called ahead and was very prompt. Diagnosed and fixed my problem and cleaned up.

Called ahead, was able to arrive early. Repair was quick. Gave me a few helpful tips.

On the first visit, the technician came out and diagnosed the problem as only that we were using the wrong type of detergent. He was there only 5-10 minutes. Within 2 weeks, despite following his recommendations on detergent, the washing machine was flooding again and we were upset with this misinformation. However, we called to reschedule a free follow up visit (since we paid for the first). The new technician was much more thorough and knowledgeable. He fixed the problem (including running to get parts) and since it was done incorrectly the first time, he did not charge us anything for diagnosing and fixing the washing machine. We now have a functioning washing machine and I was happy with the way this company responded to our complaint. Hopefully we do not have issues with our appliances, but if we do, I will definitely use them again as they want to make sure they do the job right!

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They were great. Very professional

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