THE PIECE SHE BROUGHT WAS AWFUL AND DIDN'T RESEMBLE AT ALL WHAT WE AGREED ON IN THE CONTRACT. SHE AGREED AND TOOK IT BACK. SHE RETURNED ON 5-NOV-03 WITH THE REDONE PIECE, AND IT STILL WAS NOT CORRECT, BUT SHE INSISTED ON GETTING HER 2ND AND FINAL PAYMENT PLUS EXTRA $$$ WITH PROMISE THE WINDOW TREATMENT WOULD GET FIXED TO MY SATISFACTION, PAID $ 96.00 EXTRA. ON 21-NOV-03, SHE BROUGHT IN HER SEAMSTRESS, AND WE DISCUSSED HOW PROBLEM COULD BE FIXED. MOORE'S CREATIVE DESIGN REQUESTED MORE MONEY TO FIX IT - I PAID A FINAL $150.00 IN THE HOPE TO GET THIS ORDEAL OVER WITH. ON 9-MAR-04, THE WINDOW TREATMENT WAS DELIVERED (CORNICE BOARDS), WHICH I ACCEPTED AND INSTALLED. BEING OUT OF THE PICTURE FROM 21-NOV-03 - 17-MAR-04. MRS. STUTTS CALLED FOR MORE MONEY ($ 121.36) ON 17-MAR-04. TO FIND OUT EXACTLY WHERE ALL MY MONEY WENT, I ASKED FOR AN ITEMIZED BILL - NOT RECEIVED AS OF 12-MAY. ONLY RECEIVED A THREATENING LETTER ON 11-MAY-04. LESSON LEARNED
Description of Work: THEY DID WINDOW TREATMENTS ON TWO WINDOWS. I CALLED FOR AN ESTIMATE. THERE WAS NO MENTION OF ANY FEE FOR IT. MRS. TONYA STUTTS DID THE ESTIMATE. BACK WITH ESTIMATE, SHE SAID IT WAS $150 IF I DIDN'T ORDER WINDOW TREATMENTS, BUT IT WOULD BE INCLUDED IN THE PRICE OF THE TREATMENTS, IF I DID. WHEN ASKED FOR THE 10% AL DISCOUNT, SHE SAID AT THE PRICE SHE QUOTED, SHE COULDN'T OFFER IT. THE CONTRACT WAS SIGNED ON 22-JUL-03, WHICH INDICATED THAT SERVICE WOULD BE COMPLETED WITHIN 4-6 WEEKS. IN OCTOBER, 10 WEEKS AFTER SIGNING CONTRACT, SHE RETURNED WITH WINDOW TREATMENT, LATE, SUPPOSEDLY DUE TO MILL BACKUP.
Rating Category
Rating out of 5
quality
1.0
value
1.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$1,493
Response from MOORE'S CREATIVE DECOR
It is certainly sad that there are people calling on Angie's List service providers for excellent service and abuse it when excellant service is provided. This is what happened in this case. This member signed a contract with us agreeing with all the terms and conditions of the contract. She soon decided after installation which was NEVER a problem, until I issued her a demand for payment letter a few weeks ago. She received a $3200 job for only $1493 because of her unreasonableness and habitual unnecessary complaining in order to get something for nothing. In the eleven years I've been in business, I've never had a client like her and never had a complaint at all until now with anybody. My record with Angie's List has maintained an "A" average, and I've never had any complaints with the Better Business Bureau. I have gone over and above to satisfy her and my resolution is that she needs to pay the final balance owed. Tonya Stutts, Interior Designer/Owner
PAMELA J E.
08/2003
5.0
window treatments
 + -1 more
VERY NICE, PROFESSIONAL AND KNOWLEDGEABLE. HAS A VARIETY OF PRODUCTS AND ACCESS TO VENDORS.
Description of Work: WINDOW TREATMENTS.
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
4.0
Yes, I recommend this pro
$2,000
ROB R.
03/2003
5.0
interior designers
 + -1 more
unknown
Description of Work: INTERIOR DECORATING
Rating Category
Rating out of 5
quality
5.0
value
4.0
professionalism
5.0
responsiveness
5.0
punctuality
5.0
Yes, I recommend this pro
$350
LINDA V.
01/2003
5.0
interior designers
 + -1 more
THEY DID A TOTALLY MARVELOUS JOB!
Description of Work: COMPLETE HOME RENOVATION AND DECORATING WHICH INCLUDED NEW FURNITURE, DRAPES, CARPETS, AND SOME CONSTRUCTION
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Service Categories
Window Treatments,
Interior Design and Decorating
FAQ
MOORE'S CREATIVE DECOR is currently rated 4 overall out of 5.
Monday: 10:00 AM - 8:00 AM
Tuesday: 10:00 AM - 8:00 AM
Wednesday: 10:00 AM - 8:00 AM
Thursday: 10:00 AM - 8:00 AM
Friday: 10:00 AM - 8:00 AM
Saturday: 12:00 PM - 8:00 AM
MOORE'S CREATIVE DECOR accepts the following forms of payment: American Express,Check,MasterCard,Visa