Mattress Firm - Indianapolis

Great. Mattress was equivalent quality to major brands but cheaper. Delivery was prompt and punctual. Guys nice and took away old bed and installed new.

I called and ordered the box spring over the phone with a great salesperson, Debbie. She helped me figure out which box spring I wanted over the phone and got the order placed for a delivery. The delivery people arrived an hour ahead of schedule and I was tied up in a meeting at work, so I had my boyfriend head to my house to let them in to deliver the box spring. There was a small tear on the bottom, and one of the plastic corner covers was barely hanging on by one staple. These were things I was willing to overlook, since it's just a box spring and not the actual mattress.  
Several days passed and by the time I was finally able to get the new box spring set up, I realized they sent me a full instead of a queen as I ordered. I called right away and spoke to another salesperson. He had an extremely difficult time locating my order and originally had someone else's order up (maybe that's why I was delivered the wrong size!) So, I asked them to call me back when they found my order and had more details. They didn't call me back after a couple of hours, so I had to call them again to ask about the next available date they could deliver the correct size. On that call, he let me know that it would be a couple of days, but I really needed it ASAP, so I offered to go to the warehouse myself to make the exchange the next day. He mentioned they would inspect the box spring and may not take it back if it was damaged - so I let him know about the hole and plastic piece. He asked if I notified the delivery people about these damages and wasn't very polite. Ultimately we worked something out for me to drive the full back to the warehouse and pick up the queen.
It ended up raining leaving me unable to make the exchange myself (even though the box spring was covered in plastic I did not want to be responsible for any further damages that may have been caused by the rain). I called again to ask when they could come pick up the full box and bring a queen they said it would be a couple of days. I told them I really needed it taken care of sooner. At this point, I had gone above and beyond as a customer to try to rectify their mistake. The person I spoke with this time promised me a phone call the very next day as soon as he got in after he spoke with his manager, but here we are... no call... 
At this point if they are unable to get my queen box over to me today, I just want them to pick up the full box spring that doesn't fit my bed and give my money back. I went the cheap route going to the closest inexpensive place for the box spring, and as the tried and true saying goes, I got what I paid for. Poor customer service and a couple of days later, still don't have the box spring I ordered.

unknown

We started our search for a new mattress at the Glendale Mattress Firm. The manager was very helpful. Although we did not buy a mattress from Mattress Firm, the customer service we received was top notch. Even though they did not carry the brand of mattress we ended up buying,the manager went above and beyond to go online and research for us where this particular mattress may be found. After shopping around at different mattress stores, we found the mattress we liked at a store other than Mattress Firm, but did not feel comfortable with the reviews on this store from Angie's List or from the salesman that helped us. We returned to Mattress Firm to see if they carried this brand (they didn't)and the manager went out of his way to help us try to find it. If we need to buy a mattress in the future, I will start at the Glendale Mattress Firm store. The store manager is excellent.

The staff was accomodating and very helpful. They were able to get my bed to me the next day. I feel like I got a decent price, however when is anyone ever thrilled about spending $3800 on a mattress and box springs? The store is clean and the sales people are not high pressure, which I appreciated. They told me the benefits of each bed and made suggestions when appropriate. Overall is was a good experience and I will be back in 10-20 years... since that is how long the mattress is supposed to last!