JS Design & Remodeling

It has gone fine, the roof had to be repaired and then the fireplace will be the last project before final painting and then that room will be done.

My son recommended him to me. Our bathroom is gorgeous and it is absolutely fantastic. I had some pretty unique ideas and he made sure that those happened. He cleaned up and there was not a mess left behind. They were fantastic. He would email me, call me and when his crew was working, he would stop in to check in on them. He also had a professional photographer to take pictures of the shower door too.

So much happened on the project so I will try to just hit the highlights. Joe seemed to be a nice enough guy and I thought I had made a good choice. He sat down with me and we went over the project to make sure he was able to handle the scope. **In full disclosure, I hold a BS in Architectural design and over the years in that career I produced many construction drawings and spec. sheets. So, I know what they are suppose to look like. We hired him early March and we did not get what he called complete drawings until the end of May. Too long for the 40 hrs of work he charged us and the quality of the work we got. Along the way he made several errors about codes that either he caught or other contractors caught. But these errors lead to having to do re-design and more time on the project. He did not charge for the extra time but it kept pushing our project out. I gave up on his space planning skills and did the interior layout myself and had him implement it into the drawings. Communication was frustrating both written and oral. He didn't take notes when we talked. The construction drawings we got were not complete and there was not a set of specifications. When we put it out to bid each contractor had to make their best guess at the missing information. This was what we were trying to avoid and why we hired Joe. We were already a month behind schedule so we just made the best of it. I think he was out of his area of knowledge. I wish he had been honest about that up front. There is more but I think this is enough to explain my rating.

The entire Stilwell team was very customer-service oriented - even the sub-contractors who did some of the work. Stilwell has a talented and loyal network of individuals. The carpentry work of the crown molding and the kitchen nook (table and benches) were particularly well done. Communication was regular and Joe and Julie (primary contacts) were always responsive to any concerns or questions. When things just weren't right, they displayed the patience and interest to make adjustments. With the exception of a few small delays, the project was kept on schedule.

Didn't supervise subs and never came to the house. Did work not authorized to do. Roof does not have decking in some parts, so the shingles are nailed to the ceiling joist. Many windows do not open, close or fit. Primed the windows, we can not stain them now; he was not supposed to prime them. The windows do not meet code. The porch looks terrible and is not complete. Metal flashing is on top of the shingles. Metal flashing does not go around roof. The fascia board is too small, so I can not put gutters on the house. The roof line is too short so there is a large gap between the fascia board and roof. Now birds live there... Someone fell through a floor that was supposed to have been supported. Did work out of order, costing me unnecessary money but did this because he was getting paid for work done and thus could make more money. Was WAY over time and budget. There is more, I have 28 minutes of video documentation if you are interested.

They did an excellent job. They were on time and on budget. I would highly recommend them.

GAVE US VALUABLE ADVICE TO HELP US ASSESS HOW REALISTIC OUR GOALS WERE. WERE WILLING TO WORK WITH US ON FEES BUT BASED ON THEIR FEEDBACK WE DECIDED THAT REMODELING WAS NOT A GOOD OPTION. IMPRESSED ENOUGH WITH THEM TO GIVE THEM AN OPPORTUNITY TO BID ON A CUSTOM HOUSE ONCE PLANS ARE FINALIZED.

ABSOLUTELY OUTSTANDING. QUALITY WORK, RESPONSIVE TO QUESTIONS. DAILY VISIT TO SITE TO OVERSEE SUBCONTRACTORS.

JOE'S QUOTE WAS COMPETITIVE AND HE DID NOT INCREASE IT EXCEPT FOR THE CHANGES WE REQUIRED. HE AND HIS PEOPLE WERE VERY EASY TO WORK WITH AND DID A VERY GOOD JOB. THE FEW PROBLEMS THAT WE HAD WERE CORRECTED PROMPTLY AND WITHOUT ANY FINGER POINTING. THE CEILING TREATMENT ON THE SECOND STORY WAS VERY TRICKY AND WAS ACCOMPLISHED WITHOUT PROBLEMS. THE CHANGES THAT WE REQUESTED REQUIRED THAT SOME THINGS HAD TO BE DONE OVER AND THE ONLY COMMENT THAT WE HEARD WAS THAT THEY WANTED US TO BE HAPPY WITH THE RESULTS. JOE OFFERS TO DO COMPUTER RENDERINGS THAT REALLY HELP YOU VISUALIZE WHAT THE FINAL PROJECT WILL LOOK LIKE. THIS HELPED US A GREAT DEAL.

HIS RESPONSIVENESS TO CALLS WAS FIRST-CLASS.

JOB WAS PERFORMED WITHIN TIME PERIOD QUOTED BY PROVIDER; PROVIDER WAS EASY TO WORK WITH.

JOB WAS PERFORMED WITHIN TIME PERIOD QUOTED BY PROVIDER; PROVIDER WAS EASY TO WORK WITH.

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CONCRETE FOR A PARTICULAR 92 YEAR OLD WOMAN. RIZZI WAS A GREAT SERVICE PROVIDER!

VERY POSITIVE EXPERIENCE. PRICE WAS VERY REASONABLE.

REMODELED KITCHEN. HAVING PROBLEMS NOW, THEY WERE UNWILLING TO SEND PLUMBER OUT UNTIL WEEK-END. ATTITUDE DEPLORABLE.

STUCK WITH IT. FIXED PROBLEMS AS THEY AROSE WITH NO QUALMS OR ARGUMENT. HONEST AND EASY TO DEAL WITH. SUPER SERVICE.

TOOK MUCH LONGER THAN PROMISED. MESSY WORK WORKSITE. NOT CAREFUL TO PROPERTY.

VERY PLEASED WITH EVERY ASPECT OF THEIR WORK.

VERY PLEASED; WOULD RECOMMEND; REASONABLY PRICED

WOULD RECOMMEND TO FRIENDS; ROOM ADDITION & DECK

PLEASED WITH PRICE ON 2 BEDROOM ADDITIONS

EXCELLENT! WHAT WE WERE QUOTED IS WHAT WE PAID!

WOULD RECOMMEND TO ANY OF OUR FRIENDS

EXCELLENT! DELIGHTED WITH WORK; WILL USE AGAIN