Jiffy Lube

I arrived when the facility opened and was the 2nd customer. I was told it would be about 25 minutes (not the "about 10 minutes" that they advertise), exterior windows cleaned and interior vacuumed.
I was escorted to the lobby and told there was fresh coffee in the urn on the table, and the attendant left. I tried the coffee and found it was not even warm. While I waited, the attendant returned with another customer and he told them that there was fresh coffee on the table. I interjected and let him know that was not true. He then offered to rectify the situation promptly. 10 minutes later, he entered the lobby again, but with no coffee. I reminded him about the coffee and he said he would bring it. 5 minutes later, he brought in coffee and placed it on the table.  In short, they weren't ready to serve customers yet when they opened the shop that morning.
Now that coffee was finally available, they called me out to the shop to go over their inspection results and collect my details. They went over the fluids filled and let me know I was a bit low on antifreeze, which they could top off for me for a price. I said I would do that. They showed me my dirty air filter and offered a replacement, quoting me a price, which I accepted.
I was escorted back to the lobby and was assisted at the checkout counter. They gave me my total and let me know I could get fluids topped for for free the next x months (I forgot how many months), except antifreeze.
After paying, i was directed back to my vehicle. I noticed they had not done a very thorough vacuuming job (if at all) but I proceeded on my way, as the vehicle was not very dirty when I came it. I ran a nearby errand and when I got there, noticed that there were dirty hand prints around my door handle and up and down the door frame which were not there when I brought the vehicle in.  So I returned to Jiffy Lube to have them clean the black handprints off. Poor attention to detail, and uncaring attitude for the customer's vehicle. They should never return a vehicle to the customer dirtier than when it came in.

The service was great. There was a little bit of a wait, but they got through each of their customers quickly. The manager who processed my payment was very professional.

Robert was very courteous and helpful and professional and made sure alert me to parts of my car needing attention. I have used them in the past and will continue to do so in the future.

They did a good job.

Jiffy Lube had a day for people to come to their store between a certain time frame to get a free oil change and to beat a company record within an hour of most oil changes. They were fast and efficient and beat the record. The news came out to witness all the hoopla.

They are not the most prompt company. We waited for over a half an hour to get an oil changed. I also think that compared to other places they are a bit pricey.

They were really nice. When I pulled in, they were suppose to close in 7 minutes, but they went ahead and changed my oil. They were fine with it. I couldn't believe it. They were as nice as could be. They did a good job. They didn't charge me for adding the fluids because he said it wasn't down very far. They were very nice.

SERVICE WAS GREAT! THE TECHNICIAN POINTED OUT SEVERAL ADDITIONAL ITEMS THAT NEEDED REPLACING, AND THE PRICES WERE REASONABLE. WHEN IT CAME TIME TO PAY, THE CLERK HAPPILY TOOK MY COUPON AND THEN ALSO ASKED IF I HAD AAA MOTOR CLUB (NETTING ME AN EXTRA 15% DISCOUNT). MY VEHICLE WAS RETURNED CLEANER THAN I LEFT IT!

THEY COULDN'T OPEN THE HOOD OF MY CAR. I ENDED UP GOING TO ANOTHER LOCATION, BECAUSE I HAD NO CONFIDENCE IN THEM AT THIS POINT.

USE THEM BECAUSE THEY'RE TRUSTWORTHY.