Indy Home Design Center

"Thank you for the review! We appreciate your business."

"Thanks for your feedback. I am not sure you or many people are aware there is NO membership to purchase from Indy Home Design Center. The owners want everyone to be able to save, get a great selection and receive outstanding service. Times have changed and we have too! Please tell friends, family, co workers, yes anyone to come see us! We would love to help them just like we helped you! We care about you and appreacite your feedback!"

"You have been a great customer and we love to work with you! Indy Home Design Center can now help you with all your shopping needs. [Member Name Removed] and [Member Name Removed] have created and environment that allows anyone to create a home of their dreams. We hope to see you soon and always know you matter. Thanks for your support and positive feedback."

"Thanks for your response! I noticed you gave us a B in pricing and wanted you to be aware of the New DirectBuy Savings Guarantee. DirectBuy’s unique membership program provides our members a tremendous opportunity to save on merchandise they purchase through us. We back this savings up with our Savings Guarantee which applies to all merchandise that is generally available for purchase by all DirectBuy members. In fact, recently DirectBuy has implemented that there must be a minimum percentage savings for each merchandise category. With this new program members at DirectBuy should always be thrilled with their savings! Feedback is important, so Thanks! We value you as a member and appreciate your business!"

"Thanks for the review. Members do get value,savings and selection. The savings DirectBuy can deliver to our members is exceptional. We are proud of the fact that for 40 years, our unique membership club has allowed us developed connections with manufacturers and distributors that make amazing things happen for our members. It’s unlike anything else, and that is awesome. Traditionally, wholesalers and manufacturers have sold products to retail stores in bulk. The stores would pay one price for the items, then add their “markup” and sell to consumers at a higher price. This retail markup includes covering inventory costs, local sales costs, the cost of the distribution chain for a retailer, and the local store’s profits or commissions. Because the retailer has to be concerned with his or her own inventory costs and even shelf space, retailers often must limit their selection to the items they know will generate higher profits, but reducing their selection. DirectBuy utilizes the buying power of our hundreds of thousands of members to allow you to buy at a lower cost. Because of DirectBuy’s model, you have the choice of a wide selection and you likely will pay less. DirectBuy offers only brand names and provides only first-run merchandise and, in most cases, can give you access to the manufacturers’ complete product lines. With DirectBuy, you have the power to shop your way. Whether it’s through the DirectBuy member website or at a club showroom,you’ll have the chance to experience the same quality and expertise. Plus, you will have access to professional design consultants who can help you find your inspiration and make it a reality. In addition, most club locations offer play areas so your kids can remain safely occupied while you’re browsing the wide selection of merchandise. DirectBuy shows you just how much you’re paying and how much you are saving. It’s how we do business. It’s also why our member base – hundreds of thousands of members strong – continues to grow. We appreciate your business and value you as a member!"

"We appreciate your feed back. I noticed that you remodel and kitchen. We value our members and realize that a kitchen remodel can be stressful. At DirectBuy we have the tools and expertise you need to make confident decisions about your kitchen cabinetry design. Consult our professionals for personalized assistance no matter where you are in the cabinetry selection process. The options and detailing of your cabinetry should reveal your personality and fit seamlessly into your home design. To ensure you select the right cabinetry that complements your lifestyle and your home, DirectBuy has partnered with our cabinetry vendor partners to compile helpful cabinet resources, tools and tips to make your project easier than you ever thought possible. In addition, Holly, DirectBuy's cabinet designer has worked here for at least ten years and has designed numerous kitchens. With savings, section and value, DirectBuy is definitely the place to goto when you need to remodel. Thanks"

"Hello! Thanks for the feedback. We noticed that you gave us an A on professionalism and price. That makes us happy! However, a B when it came quality, punctuality and responsiveness. Well, we don’t like to settle for B’s. We want to change that! We will be calling you next week to extend your membership for another year. We want to show you that we do care and you matter. DirectBuy has stepped up its approach to member services through the implementation of its highly-trained Member Care Advocacy Team. This important team is thwe cornerstone of the company’s efforts to make DirectBuy easier to do business with and more member-centric. In working with direct Buy’s Member Care Advocates, members will find that creating their dream home is now easier and more convenient than ever before. “Our goal is to provide service, selection, and value to all our members,” said Dylan Astle, VP of Member Experience. “We have centralized our support so we can offer effective one-stop customer service to all members as well as provide after-hours coverage.” Additionally, Member Care Advocates are actual DirectBuy members experienced in how to make the most of membership and many hold decades-long tenure with the company. Typical member resolutions include processing membership renewals, updating contact information, resetting passwords, and resolving members’ questions pertaining to orders or membership. The Member Care Advocacy Team has already made great strides - the time to resolve issues has dramatically shrunk. The mandate is to resolve any issues on the first call, and 90 percent of the time the member will either reach the Member Care Advocate or be called back within the hour. Members are invited to contact the Member Care Advocacy team with any questions or concerns toll free via 1-855-871-7788, Monday through Friday 7am – 9pm CST and Saturday/Sunday 9am – 5pm. DirectBuy is a great if you want value, savings, service and selection. Every member matters and we do care! We hope to see you again in our club and want you to know that you do matter! Thanks"

"Hello! Thanks for the feedback. DirectBuy has hundreds of thousands of satisfied members in North America, but a membership isn’t right for everyone. It seems that you were not happy with your membership and I am not sure why. You never placed any orders and you have only been to our club a handful of times. I wonder why you joined to begin with. This makes us sad to know that you joined and never placed an order. We feel we were never given the opportunity to make you happy. However, we would like to change that and are willing you to use the club for free for another year. In fact, someone will be calling you next week to arrange this. We are a New DirectBuy. We offer a pricing promise that is amazing! The new website allows you shop from home. Whether you know exactly what you’re shopping for, or you need a helping hand to find the perfect fit for your lifestyle, a DirectBuy membership is your ticket to a complete purchasing experience. From ordering online on our members-only website, to product specialists at our Club locations, to our dedicated Home Shopping team, DirectBuy is designed to offer shopping solutions that work for you, on your own terms. DirectBuy is proud to announce DirectBuy Travel – the latest in offerings intended to raise the quality of life for consumers throughout the United States and Canada. DirectBuy Travel is an evolution of the company's products that will allow new members to add excitement, adventure and travel to their lives through access to savings on everything from cruises and resorts, to hotel and city stays, spa and golf packages and much more. While DirectBuy has been around for more than 42 years, it is a time of significant change for the company. Throughout the organization, efforts are being refocused towards the consumer and the company's values are also changing. We hope you will give us a chance to turn your F to an A! We look forward to speaking to you soon!"

"Hello! Thanks for the feedback. We offer one of the best methods in the U.S. and Canada to purchase virtually everything that you will need to furnish your home. Whether you are looking for electronics, appliances, furniture, or nearly anything else for your home, you have come to the right place. When you join our exclusive club, you become one of over 400,000 others who take advantage of confidential dealer prices on some of the highest quality merchandise that is available. DirectBuy is your link to hundreds of brand-name manufacturers at some of the lowest prices available. Here at DirectBuy of Indianapolis, our doors have been open since 1971. With more than 45 years of experience, we know how to help our customers save thousands of dollars on home furnishings and how to help them make the most of their memberships. We are highly dedicated to customer service and have a pleasant and knowledgeable staff that is always willing to help. One of the many things that our members love about DirectBuy is that we give you access to over a million product SKUs from some of the most trusted brand names. You can find examples of our products right here in our showroom, or you can browse through the many options online at your own convenience. We offer a wide selection of home improvement products, appliances, furniture, and electronics so you will be able to save money on everything you need to create your dream home. All of our merchandise is offered at confidential dealer pricing. We have a design center where you can find stylish layouts of flooring, kitchens, and furniture, so you can get a better idea of exactly what you would like to do with your home. We also have an experienced staff that is highly trained and can help you with any questions or concerns that you may have. Whether you are building a new home or simply updating furnishings or electronics that you already have, our huge selection will help you find exactly what you are looking for. DirectBuy of Indianapolis is one of the top places to find furniture, flooring, appliances, home improvement items, and much more. I appreciate the review and know we do care! You matter to us!"

"Thank you for the review, Carpet is a common item that members purchase daily! DirectBuy has a wide section and the savings is amazing! DirectBuy offers everything from tile to shoes and door knobs. It is a fantastic place to shop. The service staff takes pride in their work and will do anything they can to make a member happy! It is a new day at DirectBuy and there has been a ton of changes. In fact, you now can download the free app, My DirectBuy App. Take the app wherever you go and make sure your always savings! The new pricing promise and 90 day satisfaction is remarkable. The cost to join DirectBuy is no longer 5000 either, this is a myth. You can join for a monthly fee! DirectBuy wants to make sure anyone who is a consumer has the opportunity to shop this way! You do not have to be doing a big project to recoup your costs! It’s the daily little things that people forget we have like shoes, shirts, toys, luggage and jewelry. I am glad you have been part of DirectBuy! We value all our members and appreciate any feedback."

"Thanks for the review! You have been a great member and we are so happy that we get to see you at the club. We value you as a member! It’s nice to see that you know that DirectBuy provides the value, selection and savings we promise to all members! You can create the lifestyle you've always dreamed of with a membership package that perfectly suits your needs. Our members have access to unbelievable savings and exclusive offers on the products they love. Together, we can help your inspirations become reality. Also, it’s not 5000 to join DirectBuy! It’s a new day at DirectBuy and there are monthly plans now as low as 39.95! We wanted to make an easier for people to recoup their costs immediately! DirectBuy offers a 90- day guarantee and a pricing promise. DirectBuy travel is a new offer and members have been happy with the savings from booking a trip or cruise! Members know that you can buy your favorite brands under one roof at confidential dealer pricing not available to the general public. DirectBuy is not normal. We’re not your traditional retail organization. We’re here to help you — not to simply sell you the next product. That’s why our merchandise teams work tirelessly to help you get the selection of products you desire, all at DirectBuy prices. At DirectBuy, we’re not in the selling things business, we’re in the making our members happy business. Whether you know exactly what you’re shopping for, or you need a helping hand to find the perfect fit for your lifestyle, a DirectBuy membership is your ticket to a complete purchasing experience. From ordering online on our members-only website, to product specialists at our Club locations, to our dedicated Home Shopping team, DirectBuy is designed to offer shopping solutions that work for you, on your own terms. We thank you for believing in DirectBuy and value you!"

"Thanks for the review! I noticed a couple of B's and we take this serious. Therefore, we wanted you to be aware of the new member care team. This team helps the responsive time of a question especially when a club is closed. In addition, they care just as much as the service team at the club! We value our members! It’s a new day at DirectBuy. If at any time you feel the club is not punctual and responsive the Member Care Team provides members with exceptional value and professional service, all from the comfort and convenience of home. If you have questions about your order, want to renew your membership or just need help navigating the website, just give us a call or send us an email and we’ll work to make your DirectBuy experience easier. The Member Care team is DirectBuy's centralized support team responsible for providing exceptional customer service to members, franchisees, staff and vendors seven days a week. They offer one-stop problem resolution to members as well as providing after-hours coverage. In the past year, this team has received more than 115,000 calls, in which 84% were resolved on one call. Please know we value your feedback and a timely and punctuality and responsiveness are important and that’s why it’s a new day! You matter! Thanks for being a member! Savings, Selection and Value is what most members love about DirectBuy!"

"Thanks for your review! We appreciate you being part of the DirectBuy. DirectBuy is an amazing place! One of the benefits of a DirectBuy membership is the incredible selection you will find. There is no other place that can bring together hundreds of thousands of products for you to select from. With direct access to manufacturers and their authorized suppliers, you are able to purchase products from them at confidential insider prices that can really save you quite a bit of money. Saving money is one of the biggest benefits that DirectBuy has to offer. With the confidential insider pricing lists, you will see that you can save money on most of the products you purchase over the cost of the same products at regular retail prices. Most retailers include some hidden markups in the prices that they charge their customers because they need to make a profit. However, with insider pricing, you will generally be able to find your products at lower-than-retail prices and save money. You will always know exactly what you are paying for and there will never be any hidden retail markups added to the prices of any of the products you are purchasing, whether you are buying furniture, beds, appliances or other home products. Not only that, all manufacturer's warranties still apply on the products that you purchase. Another benefit is the low-key atmosphere you will find at DirectBuy, whether you are shopping online or at the showroom. You will not have to worry about sales pressure because our service representatives are not paid on commission. Their goal is to help you have a relaxed and successful shopping experience. You can shop at your own pace and take all the time you need to compare products and prices. Our customer service professionals are unbeaten for service. They greet you with a smile and welcome you as part of the family. Our product specialists can answer in-depth questions about products and our design specialists will help you to make sure you are achieving the look you want for your home. Your review speaks volumes and we are happy you believe in what we do!"

"Thanks for reviewing DirectBuy! We appreciate the feedback. We care about what our members think. You matter! We know that sometimes our suppliers may take longer to ship something. However, the service staff at DirectBuy feels that communication is key! We will notify you and try to make your experience the best! You matter and it easy to shop at DirectBuy. A key differentiator of DirectBuy is that we provide our members the ability to order products directly from the manufacturers and distributors. This is the foundation of our company. Buying direct means that DirectBuy does not carry any inventory, everything is delivered from the manufacturer or distributor’s inventory, or it’s built to order. Our members are not limited to the products we choose to sell or what is best for our inventory needs. Additionally, the added costs of the traditional retail model including inventory expense, warehousing, local retail inventory, etc. are all bypassed. Once the manufacturer receives the order, it is pulled from their inventory and shipped. In the case of custom built products, the manufacturer must set a schedule for completion and shipment. The majority of our members receive their orders well before the estimated date. We aim to exceed expectations like this! However, we know that shipping delays may occur. Delays, which accounted for less than five percent for the month of July 2014, are communicated to the members immediately. The most common causes for delays in shipment of DirectBuy orders include: • Production delays at the manufacturer: The production of custom products can be subject to delay. Some retailers actually limit the customable products to those that they know ship quickly and regularly. DirectBuy chooses to not limit our member’s creativity and selection, but this can sometimes result in longer lead times for these custom ordered products. • Delay due to imported products: DirectBuy’s selection is often a larger part of the manufacturer’s catalog. At times, specialty products in transits get delayed in customs. When delivery time is priority for a member, Product Specialists are available to assist. They can identify alternate products which are readily available. • The manufacturer was out of stock: On occasion, this happens and it’s a disappointing experience. We work closely with our suppliers to constantly update our product lists, but this still can happen. Our local club staff and Product Specialists then work with the member to identify a replacement and if necessary, cancel the order. Products shipped to our club locations are inspected to ensure mint condition. If there’s any imperfection, we take action to get it rectified as quickly as possible. DirectBuy works with the manufacturer until the problem is resolved. All merchandise is covered by manufacturer’s warranty (when applicable). For those larger home projects, DirectBuy refers installation services through its network of outside local suppliers, contractors and installers. Recognizing that our members deserve the highest levels of support in the ordering & shipping process, we communicate with you and try to follow every order to ensure a timely delivery! We care about you!"

"Thanks for reviewing DirectBuy! We appreciate the feedback. We care about what our members think. You matter! I was sad to read that you have only used DirectBuy once! It sounds like you have had a frustrating experience with us and we would like to change that! You matter and I am more than confident that DirectBuy brings value, savings and selection. Looks like you have not been into the New DirectBuy in a while! I would like to personally invite you into our showroom. We now have a new website and travel. We also have several different types of memberships because everyone should be a part of DirectBuy! I would like to provide you with a new member orientation. This should help explain all the changes the company has made to provide a great service! I will be sending you a letter with a free renewal. However, if you would just give us another try and let us share with you all the amazing things DirectBuy now has to offer I think you will see the value. I would like to win you back! You matter! In addition, when you joined your renewal rate was locked in for your first 10-years of membership. Your signed contract shows a 7or 8 (depending on the initial term of membership)-year fixed rate which begins after the initial term of your membership. After 10-years, your renewal rate will fluctuate according to your clubs current renewal rate. Much like inflation, food and gas prices are never the same 10-years later; our membership follow the same concept. Please look for a letter from me soon! I will be mailing it the address we have on your file. If that has changed than please call us because we want to win you back! You matter and we appreciate the feedback!"

"Thanks for reviewing DirectBuy! We appreciate the feedback! It’s amazing that your parents were part of the DirectBuy family since 1970’s! You now are part of the DirectBuy family and your children are too! It a generation of savings! It’s a great to know that your parents saw the value! Once a family gives DirectBuy a chance and really understand the concept they don’t want to shop any other way! After using DirectBuy, your idea of saving money will be changed forever. It’s the type of potential savings that can increase the money you make each year. This is not a few hundred dollars or even a few thousand; it’s the kind of potential savings that makes a difference in a college fund or a retirement account. This is real savings. A Ton has changed since the 19070’s but the concept is the same! A person who becomes part of DirectBuy will see savings, selection and value! It is amazing that your family understood the concept and I wonder what the generation of savings has been? Your loyalty and business matters to our company! Thanks! Its stories like this that shows that the DirectBuy concept really does work!"

"Thanks for reviewing DirectBuy! We appreciate the feedback! I realize your building a home and that’s a great reason on why to use DirectBuy! There is nothing like having a custom built home. Designing a home of your own that's tailored to meet your needs is really what a dream home is all about. But, many people worry about the costs involved in building a custom home – until now. Imagine being able to purchase most everything for your home at "direct insider" prices! You do through DirectBuy. While building your home with custom home building materials from DirectBuy, you have had control over the costs and designs of many aspects of your home including kitchen countertops, bathroom tile, kitchen and bathroom cabinets, flooring, and appliances. A DirectBuy membership delivers more than just incredible savings and selection. We’re motivated by providing quality customer service, and our members enjoy a suite of services that are unlike anything you’ve experienced before. By combining unbeatable product knowledge, design know-how and customer support, our product-savvy specialists, trusted designers and shopping consultants deliver the right styles for the right price. Whether you have a detailed master plan for renovating your home or have a list of questions and an inspiration for refreshing a room, we’ll help you make it happen. We’re in the business of keeping you happy and helping you make your dream home a reality. Thanks for your business and can’t wait to see the new home when it’s completed!"

"Thanks for your feedback! Looks like you have been members from at least 2010! We appreciate your business and dedication. Members like you know that DirectBuy can make a difference in your life. We value all our members and want to make sure you get value from your membership. Since you joined there has been many changes. We recently announced a brand new offering, Direct Buy Travel. An evolution of our company’s products, DirectBuy Travel will allow our members to add excitement and adventure to their lives. With this new service, members will have access to savings on everything from cruises and resorts, to hotel and city stays, to spa and golf packages and much more. When you visit a DirectBuy Open House and/or become a DirectBuy member, you receive Savings Credits through DirectBuy Travel. These Savings Credits can be applied toward a payment on a wide selection of travel and lifestyle experiences. With DirectBuy Travel, you have the ability to completely customize your vacation experience and see the places you’ve always dreamed of visiting! “Resort stays, high-end hotels, last-minute travel deals. We’ve even had members say they’re overwhelmed at how many things we have to offer,” said DirectBuy’s new CEO Mike Bornhorst. “They couldn’t decide which trip to take.” We’re a company that’s been around a long time – more than 40 years – and we’re changing. We’re refocusing our efforts around our customers and changing our company’s values. DirectBuy Travel is a direct reflection of putting our customers’ needs and wants first. There will be a new and improved member’s website in August of 2015- next month! You will love it!When you joined there were only on type of membership and now people can join at different levels and find a membership that is right for them. We believe all people should be able to shop at DirectBuy! Again, thanks for your feedback!"