"Unfortunately this review is not entirely true. IGW LLC performed all work according to what was asked of us. Our selection on glass was limited because we provided the glass that was available at the price that the customer was willing to pay. Many companies charge upwards of $10 per pound for glass and the customer was only charged $4 per pound for the glass that she received. We feel it is simply tragic that a customer calls a company unprofessional because the customer does not pay monies owed to a company in a timely fashion and does not live up to their payment arrangement. Especially when said company goes out of their way to accept special payment terms from a customer that did not request special terms until after the work was already completed. This is exactly what has happeneed in this instance. IGW LLC completed work at Mr. & Mrs. Pedersen's home under a referral from their landscaper. Their landscaper did not contract our work but rather Mr. & Mrs. Pedersen agreed to pay IGW LLC directly. Upon completion of the work Mr. & Mrs. Pedersen were presented with an invoice and Mr. Pedersen said that he would send a check to our office. It is usually our custom to collect payment for services rendered at the time of service but occasionally we will allow our customers to mail a check to us. This was one of those times. Unfortunately, Mr. Pedersen did not mail his payment as he originally promised. Approximately 30 days after the work was completed IGW LLC had to contact Mr. Pedersen to inquire about their outstanding balance. It was at this time that Mr. Pedersen told us that he would mail a check to us for 1/2 of the invoice and that he would mail the remaining payment 2 weeks later. We really weren't left with much of a choice, so we agreed to this payment arrangement. We did receive a payment for 1/2 of the invoice at this time but Mr. Pedersen did not make his Final payment when he promised. Another 30 days passed and IGW LLC had still not received the final installment so we were again forced to call Mr. & Mrs. Pedersen and inquire about their then over 60 day past due balance. At this time Mrs. Pedersen asked if they could make two more payments to finish paying their past due balance. IGW LLC explained to her that those arrangements were not acceptable because they had not followed through with their previous payment arrangement and the final amount of their bill was over 60 days past due at this time. IGW LLC did offer to extend their payment terms another 14 days but they were told that if that was the case, they would have to pay additional finanace charges. After this phone call Mr. Pedersen called and was very unpleasant.and said that he would NOT pay any finance charges. The Pedersen's made 2 payments over the next 2 weeks and did not pay the finance charges that were owed. IGW LLC is a small business. We are not a bank or a credit card company. We believe that we went out of our way to accomodate this customer's financial issues. We are extemely patient and we do not like to hound our customers for monies owed however, we cannot apologize for expecting payment for our services."