Indy Custom Pools
About us
The beauty of a luxury gunite swimming pool design lies in its ability to blend with the surrounding environment and architectural style of the home. Our passion is to share our client’s vision for their site. Our talented design staff thoughtfully crafts a timeless gunite swimming pool design that enhances your site’s unique personality.
Business highlights
Services we offer
Landscape Architecture, Pool Construction, Pool Design, Pool Renovation, Pool Service
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
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This morning I called the owner, Chad Bruick, to complain that the work they told me was scheduled to be done last week never happened. He had no explanation, but told me he JUST saw our plan for the first time this morning! WOW - He was standing next to me a month ago when we went over every plant & rock - ? He watched me sign the contract and scheduled the little bit of work they have done - Really?
When I asked him to explain how he could say he never saw our plan when he's been telling me work was scheduled (but no one sows up) -- he told me if I want to hire another company to finish the mess they started .... go right ahead. SERIOUSLY!
PLUS - the pool has areas that they have to re-do/finish & they can't seem to get it done either. There is grout missing, areas of coping are lifting - the pool cover has problems, etc. It's been an awful experience with this company, perpetuated completely by the owners - it's crazy.
I am in shock at the absolute lack of professionalism, quality & customer service we've experienced from OEG (Outdoor Environments Group)/Indy Custom Pools -- DO NOT HIRE.
"The client requested that we perform work that was not an appropriate solution to the problem. Unfortunately do to us not performing a solution that we did not agree with it has been perceived as poor service."
Licensing
State Contractor License Requirements
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