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Indy Custom Pools

About us

The beauty of a luxury gunite swimming pool design lies in its ability to blend with the surrounding environment and architectural style of the home. Our passion is to share our client’s vision for their site. Our talented design staff thoughtfully crafts a timeless gunite swimming pool design that enhances your site’s unique personality.

Business highlights

Emergency services offered
16 years of experience

Services we offer

Landscape Architecture, Pool Construction, Pool Design, Pool Renovation, Pool Service

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
2.04 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
0%
4
0%
3
25%
2
50%
1
25%
Showing 1-4 of 4 reviews
Brenda M.
Jul 2016
2.0
$80
Very, very disappointed. The project took twice as long as estimated. There would be many days at a time that no one showed up to work. The final product has been riddled with problems and costly repairs. I would never recommend this company to any one!

Rob Q.
Sep 2013
3.0
Yes, I recommend this pro
$47,500
TBD.

Tim D.
Jun 2013
1.0
$95,000
I have never trashed a company via social media but I just have to share my completely disgust with OEG/Indy Custom Pools. They started our job Dec 23 and it is still not complete. After many conversations, complaints & us begging them to get the pool & yard finished ... we only get empty promises of work that doesn't get done with no apologies, explanations or urgency of fulfilling the contract. They literally just don't care!
This morning I called the owner, Chad Bruick, to complain that the work they told me was scheduled to be done last week never happened. He had no explanation, but told me he JUST saw our plan for the first time this morning! WOW - He was standing next to me a month ago when we went over every plant & rock - ? He watched me sign the contract and scheduled the little bit of work they have done - Really?
When I asked him to explain how he could say he never saw our plan when he's been telling me work was scheduled (but no one sows up) -- he told me if I want to hire another company to finish the mess they started .... go right ahead. SERIOUSLY!
PLUS - the pool has areas that they have to re-do/finish & they can't seem to get it done either. There is grout missing, areas of coping are lifting - the pool cover has problems, etc. It's been an awful experience with this company, perpetuated completely by the owners - it's crazy.
I am in shock at the absolute lack of professionalism, quality & customer service we've experienced from OEG (Outdoor Environments Group)/Indy Custom Pools -- DO NOT HIRE.

David O.
Jun 2011
2.0
We bought our home 2 years ago and it had a pool. We had no clue how to maintain a pool so we called this company. They came out and helped and were very nice. We needed steps in our pool and had them give us an estimate and they were not able to do it at that time and told us to call back. We called back and for some reason they are avoiding us and we have not been able to get the steps put in. This is just a job for pouring concrete and installing steps it should not take long to do this job.
Response from Indy Custom Pools
"The client requested that we perform work that was not an appropriate solution to the problem. Unfortunately do to us not performing a solution that we did not agree with it has been perceived as poor service."

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

*Contact business to see additional licenses.

FAQ

Indy Custom Pools is currently rated 2.0 overall out of 5.

Indy Custom Pools accepts the following forms of payment: CreditCard

No, Indy Custom Pools does not offer free project estimates.

No, Indy Custom Pools does not offer eco-friendly accreditations.

No, Indy Custom Pools does not offer a senior discount.

Yes, Indy Custom Pools offers emergency services.

No, Indy Custom Pools does not offer warranties.