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Founded 2008 • With Angi since August 2013
1303 Villa Ave
Indianapolis, IN 46203
It was not a good experience. We had two trees removed from our front yard. When they came to the door, we thought they were the crew that our tree guy recommended. When we asked if he was with our tree removal guy they said yes and misrepresented themselves. When asked if they were on Angie's list they said yes but when I looked them up, they are not a paying contractor. They apparently were driving around the neighborhood looking for situations such as ours and took advantage of it. They were very unprofessional - over sold themselves at the door and tried to sell us on other services like tree trimming which seemed strange since we already had someone doing our tree trimming and removal. The two older guys ground the smaller tree stump, asked for their share of the money and left, leaving the two younger boys to work on the large stump with ill-equipped machinery to handle the job. The grinder kept quitting on them. When the two older guys returned the large stump was a little more than half done and the exposed roots had not been touched. After contacting our tree removal guy, we realized they were not the company that he recommended. At that point we asked them to pack up their equipment and leave.
Description of Work
Stump Grinding - 2 tree stumps, one of which was pretty large
Category tree service
Service Provider ResponseFirst of all, I would like to thank you for providing our service with your feedback. Second, I would like to apologize for your negative experience. However, I would like to provide an explanation about the situation a little more in depth. While driving around in the neighborhood looking for stumps since work has been slow, we noticed work being done to your trees in the front lawn. As we stopped and chatted with the tree business providing your current service, we asked if they did their own stump grinding. They discussed with us, that they did not do stump grinding with their service. They, then, shared with us that we could discuss the removal of the stumps with the homeowner. When we discussed with you that we did stump grinding, a lack of communication was portrayed between both parties. In, no way, were we trying to deceive or misinterpret our business. We were just simply trying to offer our stump grinding services. We do apologize for the lack of communication between the parties. However, in no way was our company trying to take advantage of a situation. In addition, to discuss the situation regarding the two older gentleman and the two younger gentleman who are which employees of the business. They were brought in to help with the stump removal for time convenience. It is common for our machinery to have some minor difficulties, but that is not a barrier that disturbs our work ethic or service. However, we do apologize that you had this experience with our company. Since your review and feedback are important to our company, we thought it was important to share with you our feedback and interpretation of this service and experience with you for better communication. Thank you once again for your feedback and we would gladly explain any other problems you may had based on our own perception. Thank you once again and if there is any stump remaining or problem you would like to discuss, feel free to give us a call.
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Hughes Tree Care provides free estimates on tree removal, tree trimming, stump grinding, shaping, and all your tree care needs. Hughes Tree Care is located in central Indiana but travels to all locations in Indiana to assist your tree care needs.
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Hughes Tree Care is currently rated 1 overall out of 5.
Hughes Tree Care is open:
Sunday: 7:00 AM - 9:00 PM
Monday: 7:00 AM - 9:00 PM
Tuesday: 7:00 AM - 9:00 PM
Wednesday: 7:00 AM - 9:00 PM
Thursday: 7:00 AM - 9:00 PM
Friday: 7:00 AM - 9:30 PM
Saturday: 7:00 AM - 9:00 PM
Hughes Tree Care accepts the following forms of payment: Check, Financing Available, Visa, MasterCard, American Express, Discover, PayPal
Yes, Hughes Tree Care offers free project estimates.
No, Hughes Tree Care does not offer eco-friendly accreditations.
No, Hughes Tree Care does not offer a senior discount.
Yes, Hughes Tree Care offers emergency services.
Yes, Hughes Tree Care offers warranties.
Hughes Tree Care offers the following services: Hughes Tree Care provides free estimates on tree removal, tree trimming, stump grinding, shaping, and all your tree care needs. Hughes Tree Care is located in central Indiana but travels to all locations in Indiana to assist your tree care needs.