Hughes Tree Care

Service Provider Response

First of all, I would like to thank you for providing our service with your feedback. Second, I would like to apologize for your negative experience. However, I would like to provide an explanation about the situation a little more in depth. While driving around in the neighborhood looking for stumps since work has been slow, we noticed work being done to your trees in the front lawn. As we stopped and chatted with the tree business providing your current service, we asked if they did their own stump grinding. They discussed with us, that they did not do stump grinding with their service. They, then, shared with us that we could discuss the removal of the stumps with the homeowner. When we discussed with you that we did stump grinding, a lack of communication was portrayed between both parties. In, no way, were we trying to deceive or misinterpret our business. We were just simply trying to offer our stump grinding services. We do apologize for the lack of communication between the parties. However, in no way was our company trying to take advantage of a situation. In addition, to discuss the situation regarding the two older gentleman and the two younger gentleman who are which employees of the business. They were brought in to help with the stump removal for time convenience. It is common for our machinery to have some minor difficulties, but that is not a barrier that disturbs our work ethic or service. However, we do apologize that you had this experience with our company. Since your review and feedback are important to our company, we thought it was important to share with you our feedback and interpretation of this service and experience with you for better communication. Thank you once again for your feedback and we would gladly explain any other problems you may had based on our own perception. Thank you once again and if there is any stump remaining or problem you would like to discuss, feel free to give us a call.