HOME DEPOT

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Great job, arrived on tome and finished on time.

On 8/15, a Crew 2 duo came to unbox/inspect the cabinets. The unpacking was taking place in the garage in which my husband's sports car resides in one half. This car was protected from kitchen remodeling crews with old quilts and by a Styrofoam wall down the middle of the garage. This duo was told to stay away from the other side of the garage but my husband found cardboard on top of this car. The Crew2 leader told me that they could not take the dunnage that day because it was raining and assured me that the cardboard would be stacked neatly. I checked the garage and found it a complete disaster with foam protection parts everywhere and a sprawling pile of cardboard. I spent 3 hours cleaning up the garage debris so that this area could receive shipments of kitchen appliances. I reported this to Castleton Home Depot's Greg Powe, Customer Order Specialist, so that Crew2 would know that this kind of behavior would not be tolerated during cabinet installation. 3 weeks went by waiting on replacement parts from Kraftmaid for defects found at the unboxing. When my husband called our Crew2 Project Leader to schedule the install, Zach made mention that he knew about our negative unboxing experience and would send out the "A-Team". The second crew from Crew2 came out the Tuesday and Wednesday after Labor Day. Adam, the leader, and his helper argued frequently about how to proceed during the installation work.. I caught several major mistakes during the process; such as, missing a filler strip between cabinets and not hanging the 2 "Knick-Knack" shelving units on either side of the kitchen window. I observed poor work environment behavior; such as, dropping cordless drills inside the top drawer of one of the base cabinets, dirty hands/tools/rags while handling off white cabinets, dropping trim pieces, dragging cabinet parts across the floor, spitting tobacco chew in to a cup located within the kitchen area, finding wall studs by drilling a line of holes with a drill bit until they hit one (yes, they had a stud finder), and dropping tools which would hit cabinets. Adam was a big guy and I would liken him to the bull in the china shop. Adam was observed banging the corner of a frig panel in to the ceiling - gouging it, knocking a stack of interior shelves off of a cabinet to the cement garage floor resulting in damage to a couple of shelves, he broke his own truck window - leaving small squares of glass all over my driveway, spilled a Coke all over my sink base cabinet plus down the front of my frig then did not clean it up, and I had to yell at him to remove a sliding door when he began to muscle a tight fitting cabinet thru the opening of my dining room sliding glass doors. During these 2 days, my husband was having a medical emergency and I was left to try to deal with Adam, who gave me the impression that he didn't like a woman telling him what to do. The medical emergency gave me the excuse to get these 2 out of my house early on Wed and leave the job. My husband had an appendectomy at 11pm that Wed evening and when I arrived home at 1am from the hospital - a glaring mistake popped out at me from my kitchen. The Super Susan corner cabinets had been installed incorrectly so that the cabinet doors opened in the wrong direction! This meant that almost all of the lower cabinets would have to be unfastened and moved so that these 2 corner cabinets could be swapped to the correct orientation. By Friday (9/9) things had calmed down with my husband so that I could begin to scrutinize the work that had happened in my kitchen and was horrified at what I found. There are dents, scratches, chips, and gouges on the inside and outside of many of my cabinets. There are fastener holes everywhere (mostly on the insides) where screws were driven through and then removed for whatever reason - one cabinet alone has 8 of these holes! This activity tore chunks out of 2 top edges of a couple of cabinets. Cabinets, panels, and trim are not installed level - some have visible curves and slopes to them. One of the upper wall cabinets has NO wall anchors attaching it to wall studs which means that it could come down after it is loaded with dishes. Caulk was used to hide gaps from poor workmanship and this is smeared/glopped on the outside of many cabinets. There are several fastener holes drilled through the good outside face of several pieces. Remember that sports car in the garage? A bunch of 8 ft pieces of trim were placed so that they rested on the foam wall and over hung that car in the garage! Poor workmanship was the rule during these 2 days! In the afternoon of 9/9, I spoke to Greg Powe to notify him that there were huge issues with the kitchen install and that someone needed to come see this mess. I requested a meeting with the management of the store for the following week to discuss everything and Greg said that he would contact me then. During that weekend, I emailed Greg about the Super Susans and sent him 3 photos showing damage. By late Tuesday (9/13), I hadn't heard anything from Greg. I called the Castleton store and asked for a manager. A lady named Kim answered who claimed to know nothing of my situation and told her the situation about the Super Susan's when pressured for details. Then Kim implied it was my fault since I was home during the installation. I told her I caught a lot of Crew2 mistakes and told her that I was also dealing with my husband?s medical emergency at the same time. Kim indicated that she would get with Greg and they would get back with me. 24 hours later, I hadn't heard a peep. I found an online Home Depot Customer Care number and called - speaking with an Anthony who created a case log and promised that I would hear from a manager within a day. About an hour later, Scott Bass, District Services Manager called and made arrangements to come to my home at 3:30 pm on 9/14. Scott spent 2.5 hours taking pictures and documenting all of the issues. Scott seemed very knowledgeable and we were feeling optimistic that this was going to be taken care of. Scott assured us we would hear from him by Friday (9/16). I agreed to send Scott pictures on September 15, of some complaint items that he wasn't able to see on his visit. Late Thurs, Scott confirmed that he had gotten these photos and would get back to us the next day. Late Friday evening, I still hadn't heard from Scott, so I sent him an email. Said he was still waiting to hear from Crew2 and he would get back with us Monday, September 19. During this weekend of waiting, I caught 2 more mistakes: a missing filler strip between an upper corner cabinet and a wall cabinet and screws driven thru a plastic rib on our sink base which compromises the strength of this area. There is a cut out in the back of that wall cabinet for an outlet that is located on the inside of the cabinet to hide under-cabinet lighting transformers in. This means that adding the missing filler strip moves this outlet hole; therefore, that cabinet is ruined. On Monday morning (9/19), I sent Scott news of the 2 new mistakes. I heard nothing until 3:30p on 9/20 when Scott sent me an email that he was waiting on Kitchenmaid regarding the sink base and attached a picture from a catalog of a small crown molding that they wanted to use to correct issues with the upper cabinet trim against the ceiling. I told him I wanted to see the trim before approval and asked that he let the Castleton store know that I would come in that evening to see this proposed sample of trim. Everyone in the kitchen area was gone for the day and after searching for 45 minutes, I managed to find the trim sample box so that I could see how it would look against scraps of the trim that I had picked out originally. I emailed Scott that night that this trim was acceptable. Last night September 21, my husband left a voice mail on Scott's phone asking for a status update. At 3:30p today (9/22), my husband left another voice mail request. It has been 2 weeks since the cabinet installers left the house and 1 week since Scott documented the condition. There WILL need to be replacement parts ordered and It takes a MINIMUM of 3 weeks for replacements. St

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We had a leveling issue with the counter tops.  Home Depot contracted the work out to Crew 2. 

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Cabinet re-facing, new doors and drawer fronts:  good quality, good customer service, installers were knowledgeable, courteous and professional.  Only one draw-back to re-facing.  I was not aware that the inside, stained edges of the cabinets would not be covered with laminate.  It might have made a difference when I was choosing re-facing vs. replacing.  The outer surface of the cabinets are sanded so the laminate will stick.  This leaves an unfinished edge that is visible when the door is open.  It is up to the consumer to stain or paint that surface after the work is done.

Corian counter top:  A+ all around.  Measurements and installation all professionally done, perfect fit.

Tile backsplash:  Good quality, beautiful installation. Cabinets and countertops were protected during installation, but only the countertop was protected when the grout was installed.  Installer scratched front surface of one of the drawers, probably with his belt buckle as he was leaning in to grout an area in a corner.  Would recommend all surfaces be protected duing installation process.

The Home Depot installers arrived on time, efficiently installed the new window, carted away the old window, and cleaned up after themselves after the job was done.  They were also diligent about resolving an issue with one of the window opening handles.   Both installers were very friendly and helpful, as was the representative who initially arranged the purchase and installation.  All three maintained good communications with us both during and after the installation so that we knew exactly what was going to happen, and when, and so that all of our concerns were addressed.

I used to be a Home Depot fan and shopped it almost exclusively for my home improvement purchases. That has now all changed and I couldn't be more frustrated with a store.  Our experience with purchasing and getting a Home Depot (Crew 2) installation of a sliding glass door has been horrendous.  Staff of both this store and Crew 2 have been non responsive and unwilling to provide the customer experience that we had come to expect.  Trying to get someone to answer the phone, return calls, and respond with a solution (never occurred) has been a nightmare. Empty promises and excuses are all we get. Once our sliding glass door, if it ever gets installed, will be the last time I ever shop at a Home Depot.

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they were quick to schedule an installation date
the installers showed up on time
installation took about 1 hour
they were friendly and did a good job
I would hire HD again for another appliance installation

Excellent service

Wanted to order a new front door and storm door. Instructed to pay 40.00 and their installers would contact us. They called multiple times leaving multiple voice messages. I returned their call multiple times on their voice mail instructing them to call my cell phone instead of my home phone. They never did. I, then called back leaving another message stating how frustrated I was and they quit calling. I returned to home depot to report this and was told that other customers are having the same problem. I got my 40.00 refunded. I still plan to purchase their products but will use someone recommended by angies list. 
*The rating is based on their installer service (Crew 2) not on the actual store and their products.

Dave was so helpful in answering all of our questions, and Janice was very polite and considerate when she was taking care of setting everything up for us.  This was all set up at the Castleton location, even though the condo is in Greenwood.  They took care of everything in a timely manner, and even got the quote to us on Memorial Day.  We are in a pretty big hurry, and they were very prompt and their communication was great.  We are having them out to install everything as soon as the materials are available.  I will update this post when the work is complete.  But, so far, so good!!

Alex Hibbler helped us with the decision process of choosing the correct doors for our garage. He was extremely professional and personable which made it easy to work with him.

See "What did the Provider Do" for all the information.

I went to my local home depot to look at laminate flooring for the living room and dining room for my home. I spoke with a flooring rep who seemed knowledgeable in my options and asked me about the sub floor and current flooring. I was a little skeptical about the installation special they had for $497 and expressed my concerns about the extra charges that could result. I agreed that it wouldn't be a problem for me to make sure I removed my own existing flooring and he assured me that the installation would fit under the definition for "basic installation".  I found flooring that I liked for $1.99 sq ft (including the attached padding). Since I know the approximate square footage of those rooms is about 400 sq ft I expected a pretty straight forward estimate to come in somewhere around 1200 with a little extra to account for material waste from cutting. I was shocked to see a price of almost $2000. I am currently still looking for more competitive pricing. The measurement was $35 up front to schedule and is credited back if you go forward with service. I am out the $35 since the estimate was not as advertised.

The experience was excellent.  They had the model that was recommended, which was a Samsung.  They were willing to match the price of other stores that sold the same model of washer.  They're regular price was $699 and they reduced it down to the lowest price of $629. They used 5 credit cards to let us pay because we had cash built up on the cards which made for a complex transaction but they were more than willing to do it. They also opened up a new Home Depot credit card so that we would get $25 off the purchase additionally.  We were very pleased with the service.

They arrived on time; were very professional; worked extremely hard for about 1o hours without a break. 
Old carpet was removed and new installed on stairs and my entire upstairs.  I would highly recommend the installers as
well as Home Depot.

Horrible from the start.
Scheduled delivery on website with paypal purchase (they were so excited to start offering this) and when it confirmed (after I paid) it had changed my delivery 2 weeks ahead. I called my local store to find out, they said they couldn't help call corporate. I call corporate and after being on hold for 2 hours, they send me to the local store phone (same lady who said she couldn't help) to get a refund. Then they couldn't figure out how to cancel my paypal transaction. Took several weeks to get this taken care of. Would not recommend.

Well, good information was given.

It was wonderful and perfect. They did it in a total of about 5 days and cleaned up after themselves every time they did it. They were very professional.