HOME DEPOT

I used Home Depot in Greenwood, Indiana to design and install a new kitchen. Cabinets were ordered in July and the project was scheduled to be completed by the end of August. It is now December and the project is still incomplete due to Home Depot's complete incompetence. After dropping the ball initially on my countertop install (I had to hound them for several weeks to call me and set an appointment), the very expensive Alaska White granite countertop I ordered was not measured correctly due to some sort of miscommunication between the cabinet installers and countertop installers (both provided by Home Depot/Crew2). I then had to wait for the cabinet installers to come back and attempt to move the cabinets in order to get the countertop to fit. (Because who wants to pay for a new granite coutntertop? That's a costly mistake) However, this then created an issue with my dishwasher - I was unable to open the door because they moved the cabinets over too far. They then had to come back out a third time and remove the countertop and adjust the base cabinets again to accommodate for the dishwasher. During this 3 month time period, I went without a working kitchen - no sink, no dishwasher, no countertop, etc. I then had to wait for another countertop to be ordered and delivered, which I finally received last week (Dec 1). However, that countertop ALSO was cut incorrectly and did not fit. They took it back to the shop, recut it, and brought it back a couple of days later. After complaining multiple times to various contacts at Home Depot, they finally came out and hooked up the appliances and sink in my kitchen and provided a new countertop that fits. I still have multiple items (including a backsplash) that have not been completed. My project has totally been mismanaged and as a single mom who's never undertaken a renovation project before, I feel totally taken advantage of. Home Depot (via Crew2) was supposed to manage my project, however I constantly had to hound them to get items taken care of. I made a huge investment in this project and couldn't be more unhappy with the results. I've asked multiple contacts there about whether I will get a discount for the horrendous service I've received and no one can give me an answer. Apparently I'm supposed to just be happy that my kitchen is now almost complete after a 3 month overrun. I can't believe this project that should have been completed by Labor Day is still outstanding and it's almost Christmas.

The people in the garden center are very friendly and nice.

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It went well.  I think I've seen it online and my husband went to check it out.  They were good.  There were no problems.

It was good. They were very good at talking to me but we found someone who would do it for less and faster.

The experience was okay. There was some discrepancy in the measurements and the price but they brought the price down to what my husband thought it was supposed to be. They did okay job, I guess. The one complain I had about it was the stuff that they used to connect the joint on one of the edges, they left it kind of messy. I mean you can't get it off because of the adhesive, you can't see it but you can feel it. I didn't contact them about it but it was negligible really because you can't see it but you can feel it when you touch the surface. They were able to letting us see the stones, which were going to be used, so that was good. The location was kind of hard to find, there is no signage, it's not in the orbit area of town, it was kind of strange driving up there and kind of figure out where it was, so it was a little difficult to find. It's because of the way that they measured, he's an engineer, so he knows how to measure, they measured and he measured and there were some difference in the way they measured and he measured. I don't think it was any different it was just the amount that amount that they came out with.

I was very satisfied. It was a rush job before Christmas and we agreed upon a week and they fit me in. They got everything done in that week and everything turned out great. I was very happy.

They were good and did a good job.

The contractors arrived early which was great, the 2 gentlemen work extremely well as a team, even though I had to reschedule their professionalism exceeded my expectation.

The ladies at the store were very easy to work with. They had a sale price for the counter tops we chose. We made our decision, paid the (full) bill in advance and waited to hear from the installers. We found it was cheaper to use our own plumber, since they charge a flat rate for plumbing and we had no disposal or dishwasher to hook up. The technician who came to measure was very professional and thorough and assured us that the sink would be centered under the window. He went over the checklist. A few weeks later the installers came. They only had to install 2 pieces of Corian. One fit fine but, unfortunately, the second was too long and too wide. After they trimmed the counter top, the sink was no long centered under the window. I believe the sink was centered but they chose to trim only one side instead of trimming both sides of the counter top. Next they attached the backsplash to the counter top. When they ran out of caulk, they stopped caulking and left the job half cdone. The caulk they did apply is very uneven and the cut where the counter top meets the wall is not at a 90 degree angle and is very visible. The workers left in a hurry and did ask me to sign the check list but did not review it with me. They said the check list stated that they left the house the way they found it. As they got ready to leave, I asked about the thick layer of Corian powder that was covering the asphalt drive way as a result of all the cutting they had done. They said they couldn't clean it up and then left. A few weeks later Crew 2, who manages installers for Home Depot, called to ask if I was satisfied with their work. Someone took my complaints and promised me a return phone call. I called them back several times but it took 3 weeks before my call was returned. Both the installer and Crew2 promised someone would come ASAP to fix the problem. I was told that I should have been informed that they would not clean up their mess. I shared that using a drop-cloth on customers' driveways might make future customers more pleased with their work. than we were. It's been two months since they promised to have someone give us a call to arrange a time for the caulking to be redone. So far, we haven't heard from anyone.

Was a good experience. If you are ripping up the carpet yourself be sure to ask how they plan to handle the transitional pieces.

They are very good. They are prompt, and professional. Their rates are reasonable. I will continue to purchase the propane at Home Depot.

I like the big selection they have and I like the customer service I get there. The prices are reasonable.

They did the work in a timely manner, and were well organized. They had good sells reps and follow up.

HOME DEPOT was very helpful. The quality is excellent. We looked around a lot, but they did a great job. I liked the fact that we picked the door out and in a matter of days it was installed.

From sales to installation, everything went great. Teresa, in flooring at the store, was wonderful to work with. She is very knowledgable about flooring and helped me make a product decision based on my lifestyle and the house itself. I had to delay the installation for about a month because I was moving out of the house and decided it would be easier once I had everything out. The installers were willing to wait until I was ready.

They did fine, but I would not use them again in the future.

went to home depot asked for manager got assist. mngr Carl..i asked if he would price match lowes ad that stated a free pull cart, $119 value, with purchae of any new riding mower..Carl says only cart they have is $149., but he will give me $119 toward the $149. and i pay the diff..i say great , ill take it..i then asked if the ad i had for a swing set and slide were current he checked and said he would honor the ad and i told him i would take one of those also..he said i ll have some assoc.s gather everything for you. i told him i had some specific questons about the cub cadet and the john deere before i made my final decision on which mower i wanted. he says fine lets walk over to the lawn and garden area and speak with the assoc. the assoc. appeared to be well versed in mower features and answered all my questions. the cashier was competent yet light and fluffy, she also handled the truck rental. all was entered on an easy to read full page reciept, my john deere warrenty was automaticaly entered for me..john deere riding mowers are serviced in house by a john deere service technician then re-crated and stored pending sale..2 assoc. then loaded the tractor and cart into the truck and followed me home, unloaded them into my garage,then drove the truck back for me..had to be one of the best buying experiences in years.....

I had a very good experience with them. They measured the door, made sure it would fit, and ordered it. They came in a couple of weeks later and installed it. They were very quick and efficient in every instance.

We chose a basic black color of granite which was the cheapest grade. It was a large amount of granite including an island, areas around a stove, and areas around a sink. They did a good job of leveling the cabinet tops before installing the granite because we have an older house with sloping floors. When the stove cut out they had made didn't fit, they made adjustments on site. The adjustments weren't pretty but they were functional.

They were very friendly and seemed to really know their stuff.

When I went in to purchase the carpet the first lady that is in charge of that department said she would be right with me, for me to only find out from another representative that she left for her dinner break. The customer service lady then helped me with carpet and was very knowledgeable and helpful. They did a measure and installed the carpet 2 days later. Two men showed up on time and were very friendly. They did a great job installing the carpet and left me with instructions on how to up-keep it.

WE LEARNED THINGS WE DIDN'T KNOW, SUCH AS TO GET INEXPENSIVE TRAY LINERS RATHER THAN THE EXPENSIVE KIND THAT ARE NOT DISPOSABLE. WE WERE LOOKING FOR THE WRONG TYPE OF PAINT AND THE SALES STAFF WAS VERY HELPFUL.

THE GIRL IN THE PAINT DEPARTMENT HAS BEEN VERY HELPFUL AND SAVED ME MONEY IN HELPING PICK OUT SUPPLIES NEEDED TO COMPLETE JOB FINISHING DECK. I PAID $20.00 FOR A GALLON OF SOLID STAIN FOR MY DECK AND HAD TO GO BACK FOR ANOTHER GALLON AND THE MATCH WAS PERFECT.