Hawx Pest Control

Here's the situation, on the day that they solicited at my door and I signed the "contract" they did not complete a treatment on my property because they said that it was too "wet", which was fine. They also never returned to service the property at any point for the next 3 months. I never received a call from them until they they wanted payment. I called to discuss with an account manager and was "disconnected" during the "transfer process". I emailed to cancel service explaining what had happened and that I was not satisfied with an incomplete service. The response was that my account was canceled and I was charged the early cancel fee which amounts to $345. I called again and asked to speak to an account manager. I was told that was not possible. She said she was billing and could help me. I explained that I would not be paying a cancelation fee for services not rendered. I stated that they had breached the contract by not providing service. (No room to complete the story)

I sought out an exterminator through Angi’s List and was immediately contacted by Hawx Pest Control. Within a day, I was bombarded with persistent calls until I finally answered. A salesperson quickly charmed me into scheduling a service for ants, but rushed me through a contract over the phone—locking me into a 12-month agreement before anyone even came to my home. When the technician arrived, his first words to me were, “Have you read the fine print of the contract they made you sign?” I admitted I hadn’t, and he went on to tell me that Hawx was unreliable, often missed appointments, and recommended another company he used to work for instead. He also said I had three days to cancel without penalty, and casually mentioned it was his last day working for Hawx. His entire “treatment” of my four-floor townhome was placing two small spots of liquid ant bait. Feeling uneasy, I immediately called Hawx to cancel. After 20 minutes on hold, I reached a customer service rep who acted confused and disengaged, but eventually told me my account was closed and everything was taken care of. Four hours later, I received a text from that same agent (from a random number) saying he had “made a mistake” and could not close my account without charging me a rescission fee. When I called back, they confirmed I was still locked in and would be charged, despite what both the technician and their own representative had told me. At that point, another person—Cooper, who claimed to be a manager—jumped on the call, cut off the previous rep, and flatly refused to cancel my account. He repeatedly patronized me by saying “you signed a contract” and even mocked my concerns by suggesting an attorney would “tell me the same thing.” He tried to “sweeten the deal” by lowering my monthly cost by $15 and asked, “Do you know how much that is after a year?”—as if I couldn’t do basic math. I explained I wasn’t looking for a discount; I was deeply uncomfortable with their deceptive practices and unprofessional behavior. Cooper then insisted that for the local manager to perform a “warranty touch-up,” I would need to re-enter my credit card information into their system (which I had already removed out of distrust). When I refused, he threatened to immediately charge me a $200 cancellation fee. This entire experience left me shocked and appalled. Instead of finding a trustworthy pest control company, I was manipulated, rushed into a binding contract, provided almost no real service, and then bullied when I tried to cancel. From start to finish, Hawx Pest Control’s approach was deceptive, unprofessional, and predatory.

Scam scam scam. They don't come out when they say, they have overcharged us and we have called to cancel and won't let out without a cancellation fee off 200$ Don't hold up their end of the contract and are trying to hold us to ours. Would love to sue this company. THIS SHOULD BE ILLEGAL.

This is one of the worst companies ever. Tried to cancel services with them when our contract was up in July and they advised we had to get a confirmation and that the original call was not enough. Would not refund the additional month they charged which was more than the original agreement. I have dealt with some shisty companies but this one tops the list. Do not even let them walk up on your front porch if you are smart.

Do not I mean it do not do any business with these scam artists the sales guys lie about prices and how much service you'll be receiving. They lock you in to a year service and when your year is over and you tell them you no longer want to continue with them they'll tell you that you have to send in a letter that states you don't want to renew but they literally never sent nothing to you to explain any of their dealings with you . Definitely will never refer this company to anyone.

Trash. Canceled 3 months ago and paid their ridiculous cancellation fee and they’ve tried to charge me for every month since. And their service did nothing. A waste

DO NOT USE HAWX!!!! They don't even deserve a single star, they deserve to be out of business. My total feeling is this company is a scam! Can't believe they are still doing business in Indiana! I had a terrible experience with their pest control service because it didn't work, and their technician are not knowledgeable. I started to call their Customer Service to cancel the service since April. Tried a lot of times without success, the 800 number was always busy, and the call-back service never worked! Looks like they don't want you to cancel the service once you signed up ! Finally, I got a chance to speak to a customer service today and I was told I need to pay $200 to cancel it even I was charged $50 every month. This is 100% Consumer Fraud and they deserve to be put out of business! I believe this company engages in ILLEGAL and PREDATORY business practices. Their "opt-out" option is actually against Indiana Common Law in that it is a contract modification and assent from both parties is required. Now they are threatening to send an "outstanding bill" to collections. It's ridiculous that this "company" is able to charge false bills and then ruin somebody's credit. If this kind of fraud company is still in this business, what a shame!

They lied to me about the removal of a mole and that I needed the year long service to take care of it. When I called to complain that nothing had happened with the mole they said they do not cover moles and there was nothing they could do, so I asked to cancel my service and they said I could not because I was under agreement for a year and the plan I signed did not guarantee the removal of the mole. They also transferred me around to other departments and said I had to keep making the payments and they would not cancel my plan until the last payment and I would need to call back.

Got totally ripped off by this company and they still have yet to make it right... A "sales rep" came to my door while I was eating dinner mind you and told me there was a "ONE TIME offer" and a "ONE TIME group rate" deal in my neighborhood. I was hesitant because I never do this stuff but since I was a brand new homeowner and was told this was a ONE-TIME service I figured the small fee was worth it. Needless to say, I got signed up for a yearly month-by-month subscription with zero knowledge of this. The sales rep never mentioned this and kept repeating that this was a one-time service / one-time deal. I started getting billed monthly and asked to cancel and explained my situation over the phone multiple times and they have yet to make it right. The cancellation fee is outrageous and I never would have signed up knowingly for a month-by-month service for something that wasn't needed in the first place. I am currently waiting for Hawx to make this right.... At first, I thought I was just naive and got suckered into this, but after reading all the other reviews it appears I was a victim of the standard business practice that Hawx operates by. Let's see if they make it right....

Jerry was very knowledgeable and personable, and he obviously really cares about his job. I feel confident that my home will have less bugs now. In my 17 years The salesman flat out lied to me about several things!! I specifically asked if it was a subscription based service because I don't want to be obligated to pay every month and didn't need the service that bad. He said no they only come out 4 times/yr and I only get charged when they come. I said can I get just a one time spray for the $39 deal? He said yes no problem. He ALSO said it's EASY TO CANCEL if I want the subscription. After about 15 minutes of listening to him try to persuade me, I finally gave in. He asked for my debit card. I came back out with it and he entered into his electronic device and had me sign for the charge. After that first month I noticed I was charged $39 again in July, and yet again in August. I called and told them they've only sprayed one time, not 3. After explaining my situation to 3 people who obviously didn't want to help me, I finally got transferred to a man that I thought would help. He told me when I "signed the contract" it stated there would be a monthly charge. THERE WAS NO CONTRACT!! They add that to your online account with them after they get you to sign up! He said I signed for it electronically. I said no I signed for the charge on my card. Salesman never showed me a contract and there was never a mention of a contract. Guy on the phone said there was nothing he could do because the contract is "lawfully binding". I said how can that be if I didn't even know about it? He kept telling me there was nothing they could do but that I am free to "take matters into my own hands". I have no clue what he was sneakily trying to tell me. I asked repeatedly but he just kept saying those words. Finally got off the phone and guess what?? He DID cancel my account and I got charged a huge cancelation fee!! First of all he said there was no way he could cancel it, and second he NEVER MENTIONED A CANCELATION FEE!!! My bill is now $331 for a ONE TIME SPRAY that took less than. 20 minutes!! I have a no soliciting sign on my door and this is exactly why!! That greedy salesman completely ignored the sign but I was polite anyway and look where it got me. I will be getting a bigger sign and not be so shy next time about telling them to leave. I thought I would also add that when I was on the phone telling the guy my situation he said he couldn't do anything about it because there is no proof that the salesman lied about the service! Are we now expected to record conversations with all salespeople that come to our door?! What ever happened to customer service and "the customer is always right"? They have absolutely no respect for their customers! And what about the fact that I never signed a contract?! By the way, they even spelled my name wrong on my account. Perhaps that will get me out of it?! ? They also upload photos of what service they do around your home to prove the did the service. But guess what? They didn't even get that right! I don't know whose house that is, but it's not mine! Hawx, don't bother with one of your scripted replies telling me you are sorry I'm not happy with my service and don't tell me to call your customer service number. Already done that, and it cost me $210 for the cancelation fee, which I was never told about. I already went through all that and they even told me I'M ON MY OWN to figure out what to do.

They were fine, clean, prompt and courteous.

Austin C. And Casey W. Did a great job today when they performed my quarterly service by focusing on taking care of all hornet and wasp nests. I really appreciated their attention to detail.

I got an estimate and was told they had 3 days open this week. I paid over the phone and set the appointment for today. No on showed up. I called to find out what happened and they said they had no appointment for me and couldn't get to me until the end of next month. So, they took my money, set a time, and then didn't bother to contact me to tell me the time wouldn't work after all.

The salesperson was dishonest when contracting, and did not explain the conditions. He (Seth) was selling door to door and told us it would help him pay for college. When we asked if there was a cancellation he said there was no fee and we could cancel at anytime. We called to cancel because we are not satisfied with their service, and they said we have to pay $200 to do so. Nowhere in the contact does it specify a $200 fee. Our other option is to keep the contract and pay an additional $300 for a service we not happy with. We’ve already sunk $200 into this deal, so at the end of this we will be out $400 and have no results to speak of. We could have spent $400 at the hardware store to get 5 years worth of bug spray and had better results! We’ve called the parent company headquartered in Utah, we explained to them the situation with the sales rep, that we weren’t happy with the service and would like to cancel without a fee, and they said, ‘you signed it, so you have to pay it. We weren’t there when you had the conversation so you can’t prove he was unethical.’ Wow! Regardless if he was or wasn’t, the service wasn’t good, it didn’t work! We asked to speak to someone who could help us and they said they were the ‘top’ (Jackson) and the next level up is the owner who doesn’t take phone calls. This is the worst customer service experience I’ve ever experienced. I've filed a formal compliant with the BBB. Don’t waste your time or money on these guys.

I had stopped your service at 4741 Winterberry Place, Columbus, IN 47201. Why are you spraying chemicals on my yard while we are not home?

I was approached by a neighborhood salesman (6/2018), first offering pest control, then offering lawn maintenance, including 6 treatments including weed/growth, seeding, and 'free aeration'. The first treatment was thorough but after that I had several incomplete and cancelled/rescheduled services with an offer for my next services to be at a discount. As enticing as that 'make good' offer sounded, the follow up(s) were not complete. List of incomplete services included: - Second service call (of 6 on the contract) had the service tech applying on pass of lawn treatment around the house, but, not covering the whole back and front yards. Call placed to finish. - Third service call was to provide final treatment before winter, including the 'free' aeration. Hawx sent message that treatment had to be delayed by two weeks. When I called them if that postponed treatment would still include aeration as assured by the service tech on the prior visit and contract, and, they said 'NO' because they returned the aeration equipment (whatever that means - rental company). But they reassured me I would get aeration in early Spring, April 2019 timeframe. - April treatment, no aeration, Hawx said it would be postponed to fall. (I noticed later this was outside the timeframe of the contract.) Was told my next lawn treatment would be free. - The April free service had the service tech measuring all areas needing seeding, and treatment. The service tech later told me their company never ordered the seeding. I had called each time I received an incomplete service. They're extremely polite, but their promises to 'make good' on their mistakes are empty. I found myself calling with dissatisfaction on their 'make up' promises let alone the standard schedule of treatments, which they did not complete. Rather than bicker with them after 4-5 prior events or post a complaint to our AG, I will make my effort to warn others about the service I received through 'the List'.

They do not do a good job. I can never tell when they are here as I see the same amount of spiders, wasps, and bugs. I have had to call them back a couple times. I have given up. Hoping they will let me cancel my contract. I have had other pest companies do so much better work. They usually cost more but get the job done.

I have a year's contract. Every 3 months, they come out. The first time they came, they sprayed the inside real good and the outside real good. I called them back twice because I have something that looks like gnats and the guy would spray again for that. I still have that problem. I was going to call them back. I think they're a good company. When I call them, they call out real soon, the next day or the next one, within 2 or three days to spray again. They definitely are on top of it as far as that part. I think the price is a little bit high. I think that they try. Responsiveness is real good. They are punctual. I don't think when it expires that I will sign up for another year. I will just call when needed.

I would give them an A for their services, I’ve never had a problem with them. For their price I would give them a B.

I took a year contract with them because my problem was ants. So, they've come out twice, and my problem is almost now non-existent. They spray twice outside way up on the brick wall and then they sprayed inside and outside and they used like a broom to clean all the cobwebs. They did excellent, really. It's supposed to be every three months and if you need them to come back out and it's no cost. They were out each time when they told me they're here. He even uses covers on his shoes when he was inside. They do an excellent job.

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