Green Acres Landscape and Maintenance LLC

I'd give them an A in every category.  I called them on a Friday and he came out on Saturday!  After he came out, he made a plan for me and handed it to me on Tuesday at no charge.  He got the work done. I'd guess it was about two weeks and I had everything done.  They did all the landscaping around the house.

Great job once again!   I hire Green Acres each year for my landscape clean up and they always do a great job.
Appointments are scheduled in a timely manner.  Work is completed as agreed upon.   Clean up is perfect.
Special thank you to Rob Beatley for being such a great resource for us. 

Green Acres was a pleasure to work with. They were very professional. They even planted grass in the areas that
were damaged due to the construction. I really like the finished product. It exceeded my expectations. I would definitely recommend this company for landscaping needs.

Great, as always!   Rob is THE BEST to work with.  Thank you, Rob for all of your hardwork and answering all of my questions.
Scheduling, billing, etc was easy and affordable.  Estimate was good.
Work was great, clean up was great -- it was like they were never there. I just came home from work to a completed job and beautiful landscaping. 
Rob was very kind to answer questions after the job was completed as I had questions about the fertilizer used, etc.
Highly recommend!

The workers were prompt, thorough, and polite. It was a pleasure to watch them work. The landscape designer was on site every day, making modifications as needed. It was clear he wanted us to be satisfied with the work.A few of the plants didn't make it over the winter and they have been replaced.

I've used them for several years and I'm always satisfied. I like his honesty. He came out several times and gave me a honest opinion and told me to wait a year and see what happens with the trees. The price was fair.

This is where writing a positive review is very difficult.  As stated above, while the quality of the work was A+ I can honestly say the whole process was not good at all.  While the owners may dispute this fact, it was communicated to my wife that this would be about a six week job.  It ended up being close to a three month job.  In all honesty, we were fine with the fact that it took longer than expected.  What we were not fine with was when we would ask for updates it was the "we only have a few more days excuse" or "I had to pull someone off your job to go somewhere else" or "the weather is holding us back".  Bottom line, this job took too long and I believe the owners would concede this fact.

Another huge problem with this project is that we did not get what we bargained for.  Due to the lack of space we were told that we would need to install a french door so the workers could get in and out of our garage.  Well, the workers said the french door was not needed which was fine but I am still not 100% certain that this was not part of the estimate for which we did not get a discount on price.  Due to the extreme length of time that it took to finish the work, we were not able to use our garage for over three months.  Toward the end of the project, one of our cars was broken into since we could not park in our garage.  When this was communicated to the owners, all they said was "sorry about that".  Well, I was sorry that a six week job took almost four months.  We also has another incident that caused a lot of stress involving our dog but to be honest, that was an honest (albeit preventable) mistake so I cannot hold that against them.  I did not handle that situation well which is another reason I cannot hold this incident as a reason for why I would not recommend Green Acres

Another issue involved the lighting for our patio project.  After work had been started, we were told by the owners that they didn't factor lighting into the project.  To say the least, this seemed like a blatant oversight.  What patio doesn't have some sort of lighting?  When this was brought up to us we said..."well, okay but how to do you propose fixing the problem"?  The response we got was that if you want lighting it is going to cost you an additional $6500.  At this point in the project I was ready to get rid of Green Acres and hire someone else.  I know my wife would have and she was likely right.  Since the project was already under significant construction we said that we would come to a resolution on the lighting.  The resolution was, we installed fewer lights than what was recommended.  Again, how can a licensed landscape architect forget to install lighting? 

We also had a pizza oven installed.  After the project was over, I tried to start a fire in the pizza oven and was successful but the oven didn't get to the temperature that my research indicated it should to cook pizza.  My research indicated that it should get to 700-800 degrees and mine only got to about 500 degrees.  I passed this on to the owner who said "they don't always heat up when it is cold outside".  Are you kidding me?  First of all, it was unseasonably warm (almost sixty degrees in November) and secondly I was not given any indication by the owners that I couldn't use the pizza oven in cold temperatures.  I am not 100% certain any of this is true but to be fair to the owners, I have yet to investigate this other than consult with friend who basically have said they can use their pizza oven year round.

Finally, the cost of this project was far greater than we expected.  We said that we did not want to spend more than $40,000 but the project ended up costing us over $60,000.  That is on us as we decided to proceed with the project due to our faith that the project would be completed timely and with lighting.

At the end of the day, our honest opinion is that the owners could have remedied much of the problems we had by just saying "THIS IS GOING TO TAKE LONGER THAN WE THOUGHT"  and not "WE ONLY NEED A COUPLE OF MORE DAYS."  The issue with the lighting not being factored in was also handled very poorly.  The sad thing is about all of this is that the work was TOP NOTCH (the foreman on our job, Tim was a great guy and a true professional) but I would be hesitant to use them for a major project in the future.  I might due to the extreme high quality of workmanship but I would do a better job of setting expectation on cost and timeliness from the get-go.

Both the receptionist and our designer, Gary, were great to contact via phone or email.  Very personable and friendly.  Our work crew were professional and polite and kept the areas clean at the end of each work day.  We were using the space within 4 days of the start of the job!  We will use them in the future as we only did a phase of the entire project based on our budget.  They were not the most inexpensive quote we received but their quality was worth the extra cost and they installed our patio within 2 weeks of signing the contracts.  The cheapest quote could not install for 2 months- we've enjoyed the entire summer on our patio thanks to Green Acres.

GREAT!   Everything ran smoothly and was on time and on budget. 

We made zero follow up calls, there was no trash or debris left on the property -  you would never have known they were there. 

Rob Beatley from Green Acres even allowed me to set up a web can to take a time lapsed video of the project. 

Quick, complete job, fair price