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Gilpin Glass Service
Acoustic Ceiling Tiles - Install, Doors (Interior) - Install or Replace, Major Home Repair (General Contractor),
About us
Gilpin Glass Service was started in 1973, and is still owned and operated by Jerry himself. We have seven employees, most of them being family. We do both commercial and residential work all over Indianapolis and surrounding areas. One thing that sets us apart from our competition is that we have and will always give FREE estimates! Our pricing is very competitive and we take pride in customer satisfaction.
Business highlights
Emergency services offered
52 years of experience
Services we offer
Insulated Glass, Mirrors & Glass Tops, Plate Glass & Door Glass, Window Glass Replacement
Amenities
Emergency Services
Yes
Free Estimates
Yes
Reviews
4.8195 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 3% | ||
| 2% | ||
| 1% | ||
| 2% |
Showing 1-25 of 195 reviews
Greg W.
Aug 2022
Rating Gilpin Glass Service FIVE STARS. I had them replace 2 insulated glass panes in a 25" X 25" vinyl sash that had gotten broken out. I took the sash to them. I had been quoted $200 and ten days by their competitors. I did not mention this to Gilpin. They did the repair/replacement of the 2 panes for $120.00 including tax and they did it in the exact 7 business days that was quoted. The staff was very friendly and efficient. I highly recommend them for your glass needs.
Response from Gilpin Glass Service
"Thanks [Member Name Removed]! We appreciate your business and glad we could help. Sincerely, Sherry Gilpin"
Janet H.
Mar 2021
Great job for a fair price. All contacts with the business were efficient and friendly, the installers did a great job and I am completely satisfied.
Tammy G.
Mar 2020
Excellent work and customer service very responsive and friendly! Would definitely recommend them to my friends!
Response from Gilpin Glass Service
"Hi [Member Name Removed], Thanks for the "A"! We appreciate your input and your business! I am glad you are another satisfied customer. Sincerely, Sherry Gilpin"
Joe F.
Dec 2019
Excellent company to work with. Office staff was responsive and proactive. Their installer, Jim, had a great attitude and obviously cares about the quality of his work. I would highly recommend them and I plan on using them again when I have a need for their services.
Response from Gilpin Glass Service
"Hi [Member Name Removed], I am so happy you are another satisfied customer! We appreciate your input and your business. Jim is an excellent glazier and you are correct when it comes to his quality of workmanship. We appreciate you! Sincerely, Sherry Gilpin"
Paul F.
Nov 2019
good except a little slow on turn around.
Response from Gilpin Glass Service
"Hi [Member Name Removed], We appreciate your business! We try to get our in house work turned around as quick as possible. It takes 7 to 10 business days to get the insulated glass fabricated and back to our shop. You should have been given an option of a "Rush" for your insulated glass which is a $45.00 charge but the turn around is cut to 3 days. I hope you use us in the future. Sincerely, Sherry Gilpin"
Andrew M.
Jul 2018
Worked with company to have three window-shopping panes replaced as part of house sale agreement. Ordered parts and had check cut for new owner. Service did occur I believe.
Response from Gilpin Glass Service
"Thank you [Member Name Removed]! We appreciate your business! Sherry Doss"
Kay C.
Mar 2018
Seal broken on picture window in a house we were selling. Gilpin's could get to us before some of the other companies we called. They were very business-like from the office ladies, the gentleman who came out and measured and the installers. Price was good, service was very good. Would definitely hire again. Very pleased.
Response from Gilpin Glass Service
"Thank you [Member Name Removed]! It was a pleasure working with you. We appreciate your business! Sherry Doss"
Bernadette F.
Oct 2017
They were busy so it took a couple weeks until they could make it to my house. But otherwise everything went well.
Jessica P.
Aug 2017
Apparently they replaced my window with safety glass. I was never told they would be safety glass in the window frame. As a result, the frame is too big and will not fit into the window. They refuse to fix it unless I bring it back to them. They told me they told me they were putting safety glass into the frame. I was never told that. Ever. When the guy came to look at the window, he took the frame out. I asked if he could take it to the shop to fix and he said that he would take it and have the shop call me with the price. That was Thursday. I called and left a message on Saturday and on Monday I called them to get price. They finally called me back and said they were short staffed and that's why it took so long. She told me the price and I said that was fine. I offered to pick it up to save money. When I got home, I discovered the frame did not fit. When I called back the guy told me that I was told safety glass would be installed. I NEVER authorized that. I became upset and said that was a lie. He said if he came back out, he'd have to charge me for it. Terrible serivce. I paid $64.24 for a window that I can't even use. Now I have to call someone else to fix it. I found them on Angie's List.
Response from Gilpin Glass Service
"Wow very surprised to find this on here. She called in for a "FREE" estimate to have her window looked at. The estimator taught her how to remove the sash from her windows so she could save money in the future. He was kind enough to bring her sash back to the shop to get fixed. I personally do the estimating and was out of the office on Friday, a vacation day well deserved. The estimates do not hit the office until the end of the day that they are measured so it hit our office about 5 on Thursday afternoon. (which we are officially already closed at this point) Miss [Member Name Removed] did leave a message on Saturday during closed business hours and called the office on Monday before anyone had a chance to call her back. We did give her a price to replace the glass in her sash and had it ready for her on Tuesday morning to pick up. That is good and quick service especially this time of year when the glass industry is very busy. I did not personally talk to her in regards to the pricing and the type of glass that needed to be installed but because it sets so close to the floor, by law, we have to replace it with safety glass. We did replace it with safety glass which has to be at least 1/8" thick. Not sure what the problem was that it would not lock properly because she told me that it fit into the sash it just would not latch. She did call the office and person she spoke with tried to explain to her that the safety glass is thicker and was willing to help her out but she demanded someone to come out "right this minute" which we could not provide. He asked her to hold because she was very upset with him and yelling. (no one deserves this, it sure was not the office person's fault). Regardless of all, I called her back and so did the owner of the company with no answer within 30 minutes of her call and complaint. She called me back later yesterday and I told her we would be out first thing in the morning to make sure this was taken care of. She was very nice and polite as I explained what the issue probably was regarding the thicker glass and what she had before. A service truck arrived at her house around 9 AM this morning and spent 45 minutes adjusting the sash so it would work properly in her window and still able to keep the safety glass that is required by law. First we gave a free estimate, saved her a trip from dropping her sash off at our shop and rushed it to be done so she could pick it up first thing Tuesday. She received a job worth $134.20 for $64.24 and does not realize what a deal she received. The installers have reported back today that the job is complete and her husband was happy with the free work performed. We had no clue at the shop that this was going to interfere with the locking of the sash. You would not know this until you try to install and operate the window. I am happy we took care of her regardless the fact it cost us money to serve her. You can't make everyone happy. I think she jumped on this a little too quickly to bash our name on Angie's List. We did not deserve this. Enough said. Sherry Doss, Gilpin Glass Service, INC."
Dawn W.
Jun 2017
Great! Prompt contacts/call backs and service. Kept me informed at all phases of the job. Pricing was very reasonable. This is the second time I have had them do work for me. Very satisfied - would definitely hire again.
Response from Gilpin Glass Service
"Thanks [Member Name Removed]! We appreciate your [Member Information Removed] and your positive response. Sherry"
Desiree C.
May 2017
It took them over a week to call back with a quote and over two weeks to come out and do the replacement. They cancelled on the day of the appointment twice and then did not come out near the end of the appointment window as requested. Did not offer a discount for the inconvenience.
Response from Gilpin Glass Service
"Hi [Member Name Removed], I apologize for any inconvenience this may have caused. I do know you were placed on the last install of the day and it was pushed to the next day twice. I thought I kept in good contact with you in regards to installation. We are, along with the entire glass industry in the peak of the busy season. I think because we give free estimates we have been booked solid and have struggled keeping up with the high demand of estimates and replacement. If the quality of work was not good I would like to know that so it can be taken care of because that is not how we do business. We strive for good quality work. I do hope you took advantage of the 5% Angie's List Discount. If not please call me and we will refund your discount to you. Sincerely, Sherry Doss"
Alice W.
Apr 2017
on time, returned calls. very professional
John H.
Apr 2017
They were good.
Mona R.
Mar 2017
They moved a piece of plate glass. It was 116 inches long and about 48 inches wide. They moved it very skillfully and kept in one piece from one house to another. Movers won't move glass. I graded their pricing a "C" because it was only four miles from one house to the other.
KATHLEEN G.
Jan 2017
They replaced the broken window. They were good. I didn't have a problem with them. They did what they said they were gonna do. Reasonable price. It was just an overall good experience, I do remember that. Sure, I'll use them again.
Roger E.
Oct 2016
Great. Old window removed and new one installed in about 20 minutes. Quick and efficient.
Robert S.
Jun 2016
unknown
Martha H.
May 2016
Friendly customer service, great price!
Catherine P.
Apr 2016
unknown
Ashley A.
Feb 2016
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Theresa H.
Feb 2016
unknown
Joseph T.
Jan 2016
unknown
Kimberly S.
Jan 2016
.
ANDY G.
Jan 2016
Very professional. Good estimate, close to actual even though estimator did not have access to special glass cost. Different guys came out right on schedule to replace glass. I did not have to be away from work for more than 1 hour. One on exterior ladder, one on interior ladder, replaced the glass quickly and so quietly I could work at the computer 6 feet away while they did their business, with it cold and raining outside no less. They did not want payment right then, and sent a bill. Unfortunately the bill, although sent only a week after the work was completed, languished at the post office during the Christmas holidays. I paid it just today, the 3rd, so I hope that is timely enough for them.
Would highly recommend them for any needed window glass repairs.
Would highly recommend them for any needed window glass repairs.
Erin M.
Sep 2015
Great service. Prompt response and reasonably priced. Very friendly staff. I would definitely recommend using Gilpin for future window repair.
Licensing
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FAQ
Gilpin Glass Service is currently rated 4.8 overall out of 5.
Yes, Gilpin Glass Service offers free project estimates.
No, Gilpin Glass Service does not offer eco-friendly accreditations.
No, Gilpin Glass Service does not offer a senior discount.
Yes, Gilpin Glass Service offers emergency services.
No, Gilpin Glass Service does not offer warranties.