FRESHKOTE PAINTING INC

"WE ARE NOT AWARE OF THIS INCIDENT. ACCORDING TO OUR RECORDS, WE WERE, SIMPLY, HIRED BY CP MORGAN TO DO A "WARRANTY REPAIR". ACCORDING TO CP MORGAN, THE REPAIR WAS COMPLETED AS REQUESTED. THE WORKMANSHIP WAS PERFORMED AT THE CP MORGAN SPECIFICATION. WE ARE DISAPPOINTED IF THE HOMEOWNER FELT THAT SHE WAS TREATED IN A RUDE MANNER. OUR CREWS FOLLOW THE INSTRUCTIONS ON THEIR WORK ORDER. IT MAY BE POSSIBLE THAT THE HOMEOWNER EXPECTED MORE THAN WE HAD BEEN HIRED TO DO. ANY DIFFERENCES OF EXPECTATIONS NEEDED TO BE RESOLVED BETWEEN CP MORGAN AND THEIR HOME BUYER. WE HAVE PAINTED FOR CP MORGAN FOR OVER 20 YEARS, AND HAVE ALWAYS MAINTAINED A HIGH STANDARD OF WORKMANSHIP AND CUSTOMER SERVICE. IN ADDITION TO OUR "NEW HOME PRODUCTION" DIVISION, WITH ADDITIONAL MAJOR BUILDERS, WE HAVE A "NEW CUSTOM HOME DIVISION" AND A "RESIDENTIAL REPAINT" DIVISION THAT WE CAN PROVIDE MANY POSITIVE CUSTOMER REFERENCES. WE WOULD BE HAPPY TO DO THAT WITH ANY CUSTOMER'S REQUEST. I WISH THE HOMEOWNER WOULD HAVE CONTACTED OUR OFFICE AT THE TIME, AS WE DO NOT HAVE ACTUAL NAMES AND CONTACT NUMBERS OF THE CP MORGAN JOB REQUEST. WE WOULD LIKE TO HAVE WORKED WITH THE HOMEOWNER AND ADDRESS ANY ISSUES SHE MAY HAVE HAD, ESPECIALLY, THE ISSUE OF RUDENESS. THANK YOU FOR THE OPPORTUNITY TO RESPOND."