FLOWERS BY DICK BAKER

ALWAYS DO AN EXCELLENT JOB. ALWAYS ON TIME WITH DELIVERIES.

ON 11-20 I ORDERED A FUNERAL ARRANGEMENT. I HAD ALWAYS PREVIOUSLY BEEN PLEASED WITH HIS WORK.I EMPHASIZED WHEN PLACING THE ORDER THAT THIS WAS FOR MY DADS BEST FRIEND WHO HAD PASSED AWAY. THE FLOWERS WERE DELIVERED ON TIME. MY FOLKS WERE EXTREMELY DISAPPOINTED WITH THE ARRANGEMENT. MOTHER DESCRIBED AS FOLLOWS "BASKET WAS NICE, BUT RIBBON WAS BRIGHT CHRISTMAS RED,WHICH DID NOT GO WITH WEED TYPE YELLOW FLOWERS, THERE WERE SOME NICE PLANTS BUT, THEY WERE TOO FAR HIDDEN IN BASKET TO BE APPRECIATED" ICALLED AND TALKED TO TWO WORKERS, ONE WHO SUGGESTED THAT IF I DID NOT WANT TO PAY FOR THE ARRANGEMENT THEN I HAD TO GET THE PLANTER BACK FROM THE DECEASED FAMILY. I INFORMED THEM THAT WAS VERY TACKY. I HAD AGREED TO PAY 20 DOLLARS BECAUSE THE PLANTER WAS WORTH SOMETHING, BUT THEY ONLY WISHED TO DEDUCT 5 DOLLARS FOR THE FRESH LIVE FLOWERS THAT WERE ON IT. I HAD BEEN A CUSTOMER OF THEIRS FOR 20 YEARS. I AM VERY DISAPPOINTED AT THIS SITUATION