ENVISION DESIGNS INC

WE HAVE HAD PROBLEMS FOR THE LAST YEAR. ENVISION HAS COME OUT 8 TIMES TO WORK ON OUR FIREPLACE ALONE. WE HAVE LOOSE/CHIPPED CAP STONES, THE GAS IGNITER IS NOT WORKING, THERE ARE DECK PLANKS THAT ARE SPLIT, LOOSE, OR HAVE WHAT APPEARS TO BE ALGAE. WE HAVE NAILS THAT ARE COMING UP OUT OF THE PLANKS. IN ADDITION TO THE TROUBLE WITH THE FIREPLACE AND DECK, WE HAVE A HEMLOCK THAT IS DYING, A DOGWOOD THAT IS DEAD UP TO 5 FEET, AND ONE DOGWOOD HAS LEAVES THAT ARE DIFFERENT FROM THE OTHER TWO, AND DID NOT BLOOM. WE WERE TOLD ALL TREES WERE THE SAME AND WOULD BLOOM. THEY WERE AWARE OF THE DYING TREES LAST FALL, AND EVEN THOUGH THERE IS A WARRANTY FOR 3 YEARS ON PLANTS, THEY HAVE YET TO BE REPLACED. THE CREWS THAT HAVE COME OUT TO WORK ON OUR PROBLEMS DID NOT CLEAN UP AFTER THEMSELVES, THEY LEFT MORTAR AND DEBRIS ON OUR DECK AND IN OUR YARD. THEIR WEBSITE PROMISES THAT THE OWNER IS ON SITE EVERY DAY, BUT EVEN THOUGH WE HAVE BEEN HAVING PROBLEMS FOR SO LONG, OWNER HAS NOT EVEN MET US TO INSPECT!

THEY DESIGNED A BEAUTIFUL DECK, AND THE RESULT WAS EVEN BETTER THAN ANTICIPATED. THE CREW WAS POLITE AND PUNCTUAL. IF THEY WERE GOING TO BE LATE, THEY NOTIFIED US BEFOREHAND. THE PROJECT WAS COMPLETED ON BUDGET AND ONE DAY AHEAD OF SCHEDULE. EVERYONE FROM THE CREW MEMBERS TO THE OWNER, JOHN JACKSON, WAS PROFESSIONAL AND A PLEASURE TO DEAL WITH. WE WOULD HIGHLY RECOMMEND THIS COMPANY FOR HOME IMPROVEMENT.

WE FOUND OUT ABOUT THEM THROUGH A FLYER IN OUR MAILBOX. WE CONTACTED THEM, THEY PROVIDED PLANS AND AN ESTIMATE, STATING THAT THE HIGH END WAS 20K. THE LOW END ENDED UP BEING 30K, AND THE HIGH END WAS 65K. THEIR WEBSITE STATES YOU PAY A PREMIUM FOR HIGH END SERVICE. THIS IS NOT SO. WHILE THE DECK WAS COMPLETED TO PLAN-SPECS, THE SERVICE WAS ATROCIOUS. THEY WOULD SHOW UP FOR 2 HOURS AND LEAVE. ONE GUY DID MOST OF THE WORK. ANOTHER GUY SHOWS UP, BUT DOES LITTLE WORK. THE OWNER CONSISTENTLY FAILED TO MEET DEADLINES, WAS NOT ONSITE ON A REGULAR BASIS, AS THE WEBSITE TOUTS, AND HAD NOTHING BUT EXCUSES WHEN CONFRONTED ABOUT IT. HE WAS EXTREMELY RUDE TO US WHEN WE VOICED DISPLEASURE AT THE PROGRESS OF THE WORK AND THE SERVICE. WE PAID FOR HIGH END SERVICE AND A HIGH END PRODUCT. WE GOT THE HIGH END PRODUCT, BUT WERE TREATED RUDELY AND WITH NO RESPECT. THEY PROMISE CONTINUING UPKEEP, WE WILL SEE...