About us
Family owned and operated since 1946. The Hull family has owned the business for the last 78 years and provides residential and commercial water softening, filtration, drinking water, salt delivery, bottled water and service to most makes and models of water softeners.
Business highlights
Emergency services offered
79 years of experience
Services we offer
Water softeners, bottled water & delivery, salt delivery, rental plans, iron filters, odor filters, drinking water systems. Commercial & industrial systems.
Amenities
Eco Friendly Accreditations
Yes
Emergency Services
Yes
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- American Express
- Financing Available
- Check
- Visa
- Discover
- MasterCard
Reviews
4.9213 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 92% | ||
| 4% | ||
| 1% | ||
| 1% | ||
| 1% |
Filter reviews by service
Showing 1-25 of 213 reviews
Margaret L.
Jan 2021
Water Softener Service
They never responded to my request for a quote. If they had simply called to say they were too busy, I wouldn’t have reviewed them at all.
Response from Elgin Water Care
"Please enter what you would like the response to look like:I have checked the Angie's list inquiry site and with our office staff and we cannot find any inquiry from [Member Name Removed]. While we do our best to respond promptly to any sales inquiry, we could have missed this one. I would contact [Member Name Removed] directly, but I have no contact info for her. We apologize if we missed this call. D Hull, President"
Kasey J.
Sep 2020
Water Softener Service, Plumbing
Amazing! Their team is so great to work with! Their office manager Megan was so kind when we first called, got her tech out right away and has been wonderful to work with while we had to get our new system installed. Greg handled our install and was extremely friendly & worked efficiently to get our new system installed & educate us on how to take care of it properly. I would highly recommend them to any friends or family! Thanks!
Robin T.
Sep 2020
Water Softener Service, Plumbing
An employee came out to look and give an estimate as did several people from other companies. The Elgin person gave the clearest explanation of what was needed and my options. The company was not comfortable installing the water softener unless a plumber put in the piping infrastructure (my water main is old) so I had to hire a plumbing company for that work, however.
D W.
Jul 2020
Water Softener Service
Expert staff explained my options and needs. I selected the product and it was installed by professionals. Very positive experience.
MaryJo E.
Jun 2020
Water Softener Service, Plumbing
Went great, quick and easy, very good service. I also order my replacement salt from Elgin Water Care. They deliver it, carry it to my basement, and fill up the softener as needed.
KELLEY S.
Mar 2020
Plumbing
The gentleman who came out was fabulous. He was extremely helpful in figuring out what the issue was and coming up with a solution. I would highly recommend them.
Jayma S.
Oct 2019
Water Softener Service, Water Coolers
Wonderful! What an amazing company! I worked with Megan in the office and she answered my 103 questions about the softener and the water system. She said I would stop buying bottle water after installing it, I didn't believe her....but I haven't bought bottle water in over a month. The service tech that installed was great too and did great with my dog, who can be a jerk. Would I recommend them? So much so that I bought another system for our family lake house!
MaryJo E.
Aug 2019
Water Softener Service
It went very well. I received an estimate and had the water softener installed a week later. I had three estimates. One I felt like I was talking to a car salesman, the other automatically added a $99 "membership" giving me services I don't need, plus the cost was over $600 higher. The Elgin estimate was reasonable and thorough. Scott did a great job explaining everything that needed to be done. The installation went well and, again, Scott explained everything that he was doing and how the water softener works. I would definitely recommend Elgin Water Care!
SHIRLEY S.
Dec 2018
Water Softener Service
Everything was fine. They were on time and professional.
Eric M.
Oct 2018
Water Softener Service
All went well. Very nice people to work with. Honest and reliable
John D.
Sep 2018
Water Softener Service
They said they only do an install but couldn't put a pipe in to my main line for it. So they only swap out an old existing system but don't do plumbing for a new install. Guess I was suppose to hire a plumber to do that. Kind of defeats the purpose of buying a new system. Pipes there are supposedly recalled but they couldn't replace them. Would've cost me another $2-300 to just swap them out.
Response from Elgin Water Care
"I did check into this concern. The quote we gave included installation if we attached to the existing white Pex plumbing. The home has some old gray Polybutylene piping that apparently the customer wanted changed. Mr. [Member Name Removed] wasn't home, and Mrs [Member Name Removed] didn't tell our tech she wanted it replaced. We just gave a quote to replace the water softener only. Sorry if there was any misunderstanding. D Hull"
Laura L.
Sep 2018
Water Softener Service
Quickly responded to questions about water softener install. Prompt and courteous
Stacey R.
Jun 2018
Water Softener Service
I called to get a bit of information. The lady who answered the phone was extremely helpful for someone who does not have a prior relationship with this company! She gave me lots of great info and even helped me bypass my current water softener until I decide what to do! Wow! Great customer service!
Heather S.
Apr 2018
Water Softener Service, Plumbing
Josh was on time, very efficient, professional and clean and went above and beyond! The office called after the install to inform me of what had happened to my previous softener ( from another company) and why it needed replaced. Let me know the pressure going in was way to high and recommended I have a pressure reducer valve added so it prevents my new one from doing the same as the last one. Without that call from Megan, we would have been replacing another softener very soon. Very appreciative of the preventive and informative call that could have cost us another $1500!! Instead they offered to do the work themselves instead of hiring a plumber. Thanks Elgin, for being a great and honest Company.
Lamar R.
Mar 2018
Water Softener Service
Prompt and orofessional
Kyle P.
Dec 2017
Water Softener Service
The installation was prompt and the installers were very courteous and respectful of my house. The water softener is now about 4 months old and it seems to be a quality unit. I would not hesitate to recommend Elgin Water Care. They explained their product and installation process better than the other companies that quoted me. Their price was not the lowest quote I had, but I felt most comfortable giving them the work.
Michele R.
Oct 2017
Water Softener Service
I had a few people recommend them. When I called, they were friendly, responsive, and could come out right away. They showed up on time and did the necessary work.
Yan H.
Jul 2017
Water Softener Service
Very well.
JENNIFER Y.
May 2017
Water Softener Service
I called them in the morning, they came out that afternoon. It was an cancellation, but I was still impressive. They did a great job. They were tidy, cleaned up everything. I was quite impressed. That is always harder, I didn't compare them to others. It was more than the old one, but the new one will last as long.
George E.
May 2017
Water Softener Service
Same day response and we went from our first email inquiry to install in 4 business days. The sales representative was well informed and very helpful. The installer was not only an expert on the new equipment being installed, he also pointed out that our old system and filter system had been installed incorrectly and he re-routed some of our plumbing (at NO additional charge) just to make sure that the new Elgin system was installed to specification (we wound up buying both a whole house filter and a new water softener). Elgin has joined B&W plumbing as being among my favorite local family owned professional service businesses. Can't recommend them highly enough.
Kevin C.
Apr 2017
Water Softener Service
It went great, he followed up to make sure that everything is working properly. Highly recommendable.
KRISTEN M.
Apr 2017
Water Softener Service
They have always provided good service, quality and pricing for our family. This experience was no different.
Jodie B.
Apr 2017
Water Softener Service
Seamlessly
Deborah G.
Apr 2017
Water Softener Service
Great! Explained the problem and ordered the head and promptly finished the work!
Cathie W.
Mar 2017
Water Softener Service
I will continue to use Elgin as needed!
Licensing
Bonded
Insured
State Contractor License Requirements
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FAQ
Elgin Water Care is currently rated 4.9 overall out of 5.
Monday: 8:00 AM - 5:00 PM
Tuesday: 8:00 AM - 5:00 PM
Wednesday: 8:00 AM - 5:00 PM
Thursday: 8:00 AM - 5:00 PM
Friday: 8:00 AM - 4:30 PM
Saturday: 8:00 AM - 12:00 PM
Elgin Water Care accepts the following forms of payment: American Express, Financing Available, Check, Visa, Discover, MasterCard
Yes, Elgin Water Care offers free project estimates.
Yes, Elgin Water Care offers eco-friendly accreditations.
No, Elgin Water Care does not offer a senior discount.
Yes, Elgin Water Care offers emergency services.
Yes, Elgin Water Care offers warranties.
Elgin Water Care offers the following services: Water softeners, bottled water & delivery, salt delivery, rental plans, iron filters, odor filters, drinking water systems. Commercial & industrial systems.