Ed Gregg's Plumbing, Inc.
About us
Gregg' Plumbing is a full service plumbing company, licensed and insured, with twenty-four hour service, seven days a week. Servcing all residential and commercial customers. Our goal is to provide excellent customer service with highly trained, experienced technicians and with over 25 years of experience serving the Indianapolis area. You can be assured of quality service, reasonable rates and a gauranteed warranty.
Business highlights
Emergency services offered
24 years of experience
Services we offer
In addition to bathroom and kitchen remodeling, we offer the following services. Install & repair water heaters & softeners. Slab leaks & busted pipe repair and re-pipe work. Toilet & faucet repairs. Gas lines. Drain cleaning. Backflow testing. Cross connection inspections. Sump pumps and much more.
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.333 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 79% | ||
| 3% | ||
| 0% | ||
| 9% | ||
| 9% |
Showing 1-25 of 33 reviews
Cheryl P.
May 2020
It was great! Left a message and Ed called us back within 2 hours, and was at our house an hour after that. He worked quickly and fixed the leak by replacing the busted section of pipe. Impressed by Ed's work ethic and professionalism, would definitely use him again.
Janis R.
Oct 2017
Very good he had to hire some subs all were here on time and professional
Anne D.
Aug 2016
I contacted this provider and he was out right away. He did great work and went out of his way to explain to me what he was doing and how I could fix it on my own if it happened again in the future which I really appreciated.
Drew H.
Mar 2016
Ed responded on a Saturday with same day service. Located the pipe, replaced the damaged section and even added some extra insulation that he spotted was missing in the crawl space.
Ed was professional and prompt. He was great to work with and helped make a situation that was pretty terrible get back to normal faster. Couldn't recommend him more highly and will definitely use him in the future.
Ed was professional and prompt. He was great to work with and helped make a situation that was pretty terrible get back to normal faster. Couldn't recommend him more highly and will definitely use him in the future.
Jeremy R.
Oct 2015
The plumber did the job quickly and professionally. I had a lot of questions and he answered them all. It was the best experience with a plumbing service I've had so far.
Dennis W.
Jun 2015
unknown
Lynann S.
Jan 2014
The first employee did not fix the original leak or tighten the 2 faucet handles, and, also, caused another leak when installing the 4 water valves. When this was reported to the office, they sent another plumber. He was an excellent representation of the company, very polite & professional. He worked all afternoon to correct the other plumber's mistakes and to complete the original work order. We are very satisfied with the end result.
Response from Ed Gregg's Plumbing, Inc.
"Customer satisfaction is our goal. We appreciate the opportunity to correct the problems with the initial service call. So sorry for the issues you had and glad we could remedy the problem. We thank you for your time in posting your comments, as they are always welcome. Thank you for your business and the opportunity to keep your business. Look forward to handling all your plumbing needs. Thank you."
Janis R.
Jan 2014
They were called in by English excavating to do the plumbing part of the job. They were quick to diagnose, respond and complete the job. Everyone was courteous and professional.
Response from Ed Gregg's Plumbing, Inc.
"Gregg's Plumbing appreciates your comments and time to post a rating for our company. Your satisfaction is our goal. We are happy to provide you with professional service for all your plumbing needs. We look forward to having customers like yourself. Thank you very much for your business."
Wade J.
Nov 2013
They came 4 weeks ago and cleared the drain due to tree roots. Two weeks later, it happened again and we called them. We were told to be home Monday between 10-2, but nobody showed or called. After calling them, they said it would be Tuesday 8:30-9:30am, but again nobody came. I let my real estate agent know and he said Ed was on vacation and would never operate this way. My partner left work early to meet them later that day and it was discovered that we needed a whole new sewer line in the front yard and they charged us another $200. Ed called me back and agreed with me we shouldn't have been charged again for the same issue they were out for two weeks before, so he said charges would be reversed.
Tony assured me that a machine could raise and lower the backhoe into our yard without removing our fencing or trees, except for
a fence section in the side yard by the sewer line. He said it would take 2-3 days and gave us an Ed Gregg invoice for $4,200. He said no trees would be removed or harmed.
Someone named Matt showed up today to start the job and did not know about the machine that would lower the back hoe into our yard. He assured me they would put the fence in the alley back together for us and no trees would be harmed. He asked to borrow my power driver because his was frozen up apparently.
In the afternoon, we were notified that the sewer line kept dropping lower and lower and they couldn't find it. He said they'd have to hire someone else with a camera and it would be several more days until that happened. My partner left work to discuss all this with him and when he got hom,Matt was already gone and had filled up the trench with the soil. He had also taken my power driver with him. In talking with him on the phone, my partner learned he is not an Ed Gregg employee at all and was subcontracted. We do not know his company or how to get our power driver back.
We called Ed twice today and were not satisfied with his concern or plan of action for correcting this. He said he would call Matt and ask him to bring back my power driver and that we decided to find someone else to finsih the job. He didn't offer a solution or guarantee that he would fix this mess for us. I assured him I'd update our Angie's List review.
Four weeks with them and we are in worse shape than before we called them.
Are there ANY honest and accountable contractors in Indianapolis???
Tony assured me that a machine could raise and lower the backhoe into our yard without removing our fencing or trees, except for
a fence section in the side yard by the sewer line. He said it would take 2-3 days and gave us an Ed Gregg invoice for $4,200. He said no trees would be removed or harmed.
Someone named Matt showed up today to start the job and did not know about the machine that would lower the back hoe into our yard. He assured me they would put the fence in the alley back together for us and no trees would be harmed. He asked to borrow my power driver because his was frozen up apparently.
In the afternoon, we were notified that the sewer line kept dropping lower and lower and they couldn't find it. He said they'd have to hire someone else with a camera and it would be several more days until that happened. My partner left work to discuss all this with him and when he got hom,Matt was already gone and had filled up the trench with the soil. He had also taken my power driver with him. In talking with him on the phone, my partner learned he is not an Ed Gregg employee at all and was subcontracted. We do not know his company or how to get our power driver back.
We called Ed twice today and were not satisfied with his concern or plan of action for correcting this. He said he would call Matt and ask him to bring back my power driver and that we decided to find someone else to finsih the job. He didn't offer a solution or guarantee that he would fix this mess for us. I assured him I'd update our Angie's List review.
Four weeks with them and we are in worse shape than before we called them.
Are there ANY honest and accountable contractors in Indianapolis???
Wade J.
Sep 2013
They showed up on time and were friendly and courteous. They were as minimally invasive as possible and were accepting of my questions and concerns throughout the process. The entire repair took only from 9am - 12pm and involved removing drywall and insulation, removing the cracked section of pipe and replacing with PVC and fittings. While removing the cracked pipe, another leak showed up as a result of the movement and they replaced it as well. I recommend them to anyone facing a major repair like this one.
Response from Ed Gregg's Plumbing, Inc.
"Gregg's Plumbing appreciates your positive comments. Your satisfaction is our goal to keeping good customers like yourself. Thank you for taking time to post a response to the service you received. Its always great to hear good things from our customers. Look forward to servicing you for all your plumbing needs."
Michael S.
Jul 2013
The provider has been extremely unprofessional in timeliness of work performed, communication/paperwork with me regarding pricing, and customer service related concerns. After the sump pump was replaced in January, it took an additional two months for this company to replace the sump pit lid. It just did not seem like a major concern for the provider, even with me calling and reminding them. Also, since there was no discussion or estimate given regarding the pricing of either the initial work performed and any future visits by the provider, I assumed that the lid replacement was included with the sump pump work since the provider destroyed the sump lid upon removing the old sump pump. As the sump lid was finally being replaced in March, the provider broke a piece of my water softener causing it to be disabled from March through May. The provider said that he would fix it, but never returned my phone calls, etc. Therefore, I had to utilize and pay another provider to complete his service. After another month of trying to touch base with the owner (Ed doesn't seem to return calls to unhappy customers), I received an Intention of the Provider to File a Mechanic's Lien since I did not pay for he work performed. I tried to call Ed Gregg again and we finally discussed the entire situation. Ed firmly stands by his customer service, communication, and pricing and has now threatened to take me to small claims court.
I have been totaly dissatisfied with the professionalism and customer service of Ed Gregg's Plumbing and would not recommend this company to anybody.
I have been totaly dissatisfied with the professionalism and customer service of Ed Gregg's Plumbing and would not recommend this company to anybody.
Jaime W.
Mar 2013
Everything went great! We live in a one bathroom home and woke up to a clogged toilet on a Saturday morning. We did everything we could at home to release the clog but had no luck and finally started searching Angie's List for help around 11:30 on a Saturday afternoon. Ed Gregg's picked up the phone and were able to come over within the hour. They were efficient and polite. I was in a bind and didn't know what to expect with such limited options and was pleasantly surprised.
Response from Ed Gregg's Plumbing, Inc.
"We appreciate your business and taking the time to responed on Angies List. A satisfied customer is the key to our companies success. Greggs Plumbing looks forward to serving you in the furture for all your plumbing needs. Thanks so much for your business."
Susan W.
Jan 2013
During the 2 months after I got married in October and moved in my husband's home in December, there were a ton of plumbing repairs and renovations that needed to be done and there was always an awful stench in the house that we both always assumed it was something rotten in the crawl space. I called Ed Gregg Plumbing to actually get an estimate on something else. I had many different contractors giving me estimates on various things and he was the only one that as soon as he and a fellow plumber came in my house, they immediately mentioned we had a gas leak. He and the other fellow spent several minutes trying to locate the leak and they both confirmed it. He didn't even charge me for the time they spent confirming it. I didn't get an estimate at the time but I had a home renovations contractor already that said his plumber could look into it. He and other contractors I was using said their plumber either didn't have earth moving equipment to dig up rusted pipes under the garage concrete floor and through the crawl space, or have the gas company recommend someone to fix it. Well when I finally called Ed Gregg to come out and give an estimate, I was totally shocked that it was much easier and a whole lot cheaper than I thought! Instead of tearing out my garage floor to replace all the rusted rotten pipes under the cement floor, they simply ran a flex line from the gas meter on the side of the house, up through the attic across the garage and house and down to the furnace and water heater! I was so impressed that he was not only the only plumber that immediately noticed the gas leak, but also the only plumber that suggested using a flex line across the attic! There was a problem getting the gas man to turn on the gas because there were still leaks, but they came back out and patched up leaks on the pipes attached from the flex line to the furnace. The gas man still wouldn't turn on the gas, but he then patched up leaks on the old pipes attached between the flex line and the meter. That awful smell immediately went away and most importantly, the gas leak got fixed for a lot less work than we thought was needed. Since then, Ed Gregg Plumbing has done several plumbing jobs for me and he is the only plumber I trust who will come out quickly to give an estimate, and will do the work promptly and do it professionally.
Alisia J.
Apr 2012
When I first talked to them they said it was a free estimate. Then they didn't call me back, I had to call them back. When I did they said it would be $85.00 an hour to give me an estimate, without even knowing what work was to be done.
Response from Ed Gregg's Plumbing, Inc.
"Customer called and asked for an estimate to our answering service. They told her we would call before we came out to give the estimate. When estimator was given this call, we told customer if she had leaks in different areas and didn't know where they are coming from, we were unable to estimate. The price would be $85.00 hour plus material to find and fix leaks and make repairs. No company can give an accurate price on leaks that are not visible. We are sorry for the confussion and inconvience."
Wade J.
Mar 2012
We received the name of the plumber from our Realtor and called to setup an appointment. The appointment setup was easy and they were able to come out on the first day we needed them to. The plumber showed up and was very quick to fix the problem in a very professional and quick way.
Response from Ed Gregg's Plumbing, Inc.
"We appreciate your business and your time you took to post a report. We strive for customer satisfaction and are glad we could be of service to you. Hope to service all your plumbing needs in the furture. Thank your realtor for us for the referal. Referrals are the best form of advertisment. Thank You for you business!"
Rick H.
Feb 2012
Excellent job. After completion we had a small leak in the dishwasher line and it was promptly fixed by the owner himself.
Response from Ed Gregg's Plumbing, Inc.
"Thank You so much for your business. We are glad to be of service to you. Customer satisfaction is our goal. We appreciate your time you have given to post a response on the work we have done for you. We look forward to servicing your plumbing needs in the future. Thank You!"
Jean R.
Nov 2011
Bathroom left in neat and tidy condition. New toilet saves on water and looks good.
Response from Ed Gregg's Plumbing, Inc.
"Thank your for your comments. We appreciate your business and taking the time to comment on our workmanship. As alway we aim for customer satisfaction and hope we can be of service to you in the future. Have a wonderful Thanksgiving."
Tammy S.
Sep 2011
We set an appointment and the service tech showed up on time.
They did great work and were very professional.
We will definitely use them again for services.
They did great work and were very professional.
We will definitely use them again for services.
Response from Ed Gregg's Plumbing, Inc.
"Gregg's Plumbing appreciates your comments and your business. We hope to do business in the future. A satisfied customer is our goal. Thank You very much Member we hope you enjoy your gas fireplace."
John H.
Sep 2011
On 8-31 the plumber arrived after a courtesy phone call - the completed the job quickly. On 9/1 they arrived on time and installed the tub even after waiting for a damaged tub to be returned. They did not charge me additional 1 $ for the wait.
Response from Ed Gregg's Plumbing, Inc.
"Member thank You for the encouraging comments. We aim to please our customers. It was a unfortunate the tub was damage. The tub was enclosed to protect it from deing damaged, so there was know way to tell until it was unpackaged. We appreciate your pateince and look forward to the next time we can do business with you."
Jason P.
Sep 2011
Very well!
Response from Ed Gregg's Plumbing, Inc.
"Gregg's Plumbing appreciates your comments.Your satisfaction is our goal. We appreciate your business and look forward to service you in the future. Thank You!"
Kathryn S.
Aug 2011
I recommended Gregg's plumbing to one of my clients. They had a stopped up sewer drain in their restaurant and were shut down until they had working plumbing. Gregg's showed up and cleared the drain by lunch time allowing the business to serve lunch and not lose business. Best of all they cleaned up before they left and were very polite and quick about their work..
Response from Ed Gregg's Plumbing, Inc.
"Gregg's Plumbing thanks you for the recommendation of a new customer. We are always please to be referred and provide good service. Thank You for Your Business!"
Jim K.
Aug 2011
It went very well. Took a little longer to complete than expected but overall it was great.
Response from Ed Gregg's Plumbing, Inc.
"Thank you for your comments members. Greggs Plumbing appreciates your businessand & look forward doing business with you two in the future. Recommendaiton to others is the best compliment we could receive. Thank You both!"
Wade G.
Aug 2011
It was great and they did a good job. They provided quick service and they were very clean. There was no mess left after they were finished.
Response from Ed Gregg's Plumbing, Inc.
"Greggs plumbing appreciates your comments. Your satisfaction is our goal. We thank you for your business."
LYLE J.
Aug 2011
The work turned out good and they did a good job. They cleaned up after themselves and they were on time. if I have to call anyone again, then I will call them.
Response from Ed Gregg's Plumbing, Inc.
"Greggs Plumbing appreciates you comments. Your satisfaction is our goal. Your repeat business is very much a compliment. Thank you for your business."
PAMELA W.
Aug 2011
They did a wonderful job. They were very reliable and puncutual. They wanted to please us and were willing to help out with any other plumbing issues we had. They were very pleasant to work with and we would definitely use them again. They also had very reasonable pricing. I would highly recommend them.
Response from Ed Gregg's Plumbing, Inc.
"Your recommendation to hire us again is our goal. Gregg's Plumbing appreciates your comments and your business. Thank You!"
Licensing
State Contractor License Requirements
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FAQ
Ed Gregg's Plumbing, Inc. is currently rated 4.3 overall out of 5.
Ed Gregg's Plumbing, Inc. accepts the following forms of payment: CreditCard
No, Ed Gregg's Plumbing, Inc. does not offer free project estimates.
No, Ed Gregg's Plumbing, Inc. does not offer eco-friendly accreditations.
No, Ed Gregg's Plumbing, Inc. does not offer a senior discount.
Yes, Ed Gregg's Plumbing, Inc. offers emergency services.
No, Ed Gregg's Plumbing, Inc. does not offer warranties.