EASY AIR HEATING & COOLING

The service was great, responsiveness and professionalism was great as well, the price was reasonable.

It went very well. I've used them for years.

After having other companies look at it, they said it would have to be replace (about $10,000 according to them). That it would be a waste of money to try to fix it and they wouldn't even attempt to. Matt with Easy Air came and told us he could fix it and it would cost about $500. He was very nice, honest about the whole thing (told us pros and cons) and understanding.

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They actually had installed all the HAVC on the home before I brought it. They’ve just been exceptional throughout.

We have used them for many, many years. Two people came out to do the service. It took them a full day, probably 12 hours. They left the area very clean.

Family owned business that offers superb service.

Very well. We've worked with Jim and Mrs. Gwinn and have always been impressed with their service. Today's work was no exception. I had kept Jim advised over the last two years that we were coming up on a replacement scenario. He gave me and then refreshed a rough estimate on each contact. When I called this week, I was amazed to discover they could do the work almost immediately, which they did. The units are cooling very well. Jim pointed out a plumbing issue he'd observed in our basement while he worked, suggested I contact our plumber to make the repair, and then volunteered that his company would come out afterwards to make any adjustments to the furnace flue that this might require. The price on this large installation was well below the quote from another firm that we acquired as part of our due diligence. We are very satisfied customers of Easy Air Heating and Cooling.

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Our air conditioner frosted up and quit making cool air early one hot, humid Friday morning. I called Easy Air and left a message around 7:15 AM, and by 9:15 there were at our house. They determined we had a serious leak in the coils and gave me the option of replacing the coils for about $1600, which would fix the problem, BUT, would need to be replaced again should our air conditioning unit fail in the future. (different refrigerants are used now, and our old system had R22) Since we had the original air conditioner in a 25 year old house, I chose to replace all of it for $3871. We had family coming in from out of town for the weekend, so he put enough refrigerant in the unit to keep the house cool until they got back with the whole new on the following Tuesday. Everything about the job went well, and then installation looks great, too.

Went extremely well. Matt is always punctual, knowledgeable, courteous, and delivers high quality for a great price. I highly recommend Easy Air Heating and Cooling.

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I called Easy Air heating and air conditioning, Inc at 317.842.3600 and they fixed both problems for $234 total. Instead of paying $1000 with Service plus, I paid only $234 with Easy Air. It has worked great ever since.

They have earned my trust! I HIGHLY RECOMMEND this company and will be using them when I have to replace my old unit!!

8 years ago at the request of a neighbor we had our A/C unit moved(at their expense) away from an area near their patio. When the unit was moved they did not move the safety switch so it was arms length away. That neighbor has since moved out of state.
There were a couple other minor troubleshooting/tune up items on the A/C unit itself. I got a call 1st thing today and Jim Gwin's son performed the services. He installed a new safety switch near the A/C unit, plus the tune-up items. This is the 3rd time I have used Easy Air for heat/cooling issues. I can't say enough good things about their service.

UPDATE 6/13/14.
Yesterday afternoon late I noticed A/C just didn't seem to be working correctly. Called and left Jim a voice mail at 8AM today. Called back and said he would be here in 45 minutes. He checked out the unit and found that the circuit breaker had been turned off. I mentioned that I had an electrician here yesterday that had the panel off doing some work for the inspection list for my house sale.
Jim Gwin said that either the electrician turned the switch off, or more likely, it tripped when the panel was removed or put back on. NO CHARGE!!! I just can't say enough about how great Jim and his son Matt are.

Responsiveness is an A for me.

The service I get is excellent. They come twice a year to check our heating and a/c units. They are very responsive and accommodating to fit my schedule. The technicians that come are always great as well. The price is fair.

I was pleased that the provider offered me a lower cost option but was happy to have him pick up the proper breaker and install it. He returned in less than 20 minutes with the purchased breaker, installed it, and verified proper operation of the Air Conditioning. I was relieved that it was a smooth, quick, reasonably priced repair. Total cost was $100.

I called another company (I won't say who) to come over and check out my air conditioner because it was hot in my house and I couldn't get it to cool off. They came and told me the unit couldn't be repaired and I would have to buy a new air conditioner and proceded to try to sell me one for several thousand dollars. I sent them away.
Then I remembered that I had used Easy Air Heating in the past and I searched for them on Angies List and found their number and called them. They came out the same day (after juggling their schedule around). Matt Gwin arrived and hour or so later and fixed the unit for $168.73 and said he didn't know what the other company was talking about unless they were just trying to sell me on getting a new unit.
So, if you are ever looking for a good and honest company, call these guys. They will fix your unit if they can. If you really need a new one, then you can trust them that you do. They are family run and they are not out to take advantage of you! I can testify to that!

Here is a copy and paste of the letter I submitted to Easy Air with the complaint I had. They complied with the terms I recommended in the letter in regards to the AC repair. BUT once the heat kicked on, we found we had a gas leak going to the furnace. I DID NOT EVEN BOTHER TO CALL THEM FOR THAT! I would highly recommend another vendor.
Dear
Sir:
You
were requested to service the AC unit at the above address under a
warranty service call as it was a brand new unit installed by your
company. Originally, your company said they would not repair the
unit until paid by a third party who ordered the installation. After
a lengthy and disagreeing discussion with Jim Gwin, the owner, he
said he would repair it and would have someone out on 7/16/12. On
7/14/12, your technician Matt Gwin called and asked to go to the
house to do the repair. I told Matt I was not there, but that he
could go if he didn't need me there.
Matt
arrived and called me at some point. I was unable to take or return
that call until lunch time on 7/14/12. Matt told me the unit had
been vandalized. I told him I was not available to meet and review
the vandalism due to the fact I was at an event with my son all day.
He told me he had already made most of the repairs anyway, and there
was no need for me to come to the house.
I
received your attached bill for $833.66. Your company was called out
to service the unit as it was under warranty. These repairs and the
cost were never approved. While I was not able to inspect the
vandalism that Matt attested to, I do recognize that a warranty would
not cover work due to deliberate tampering.
I
have a contractor who I use for my HVAC service regularly at my
rentals and at my home when needed. He is licensed, and is at my house doing other renovations. I would have never approved the
repair by your company outside of warranty work, especially in the
amount of $833.66. Your company was called strictly because the unit
was under warranty. I had my contractor evaluate your receipt and
the unit and asked him to prepare an estimate on what he would have
charged me for the same repair based on your invoice and his
inspection. He is who I would have hired for such a repair. His
estimate is attached and is for $585.
I
am willing to put an end to this disagreement and pay your company
$585 for the repair. I list the following reasons:
The
initial disagreement with Jim over him servicing the unit that was
under warranty was not agreed to until I told him I would report
this to Angie's List and the BBB.
The
date of the repair was changed with little notice.
The
repairman said I was not needed at the house.
I
never had the opportunity to inspect and confirm that there was
indeed vandalism done to the unit, thereby making this a
non-warranty service call.
I
never, nor would I have ever, approved a repair by your company
outside of the warranty.
I
never, nor would I have ever, approved the repair in the amount of
$833.66.
I
have a licensed HVAC vendor who I use regularly who is more
competitive in pricing.
The
same vendor is already at the house doing repairs over the next 3-4
weeks, and would thereby be available quickly for that repair.
If
you agree to this settlement in an attempt to put this matter to
rest, please send me a revised bill for $585, and I will pay it
promptly. By your sending that bill, and my payment, that matter
will be considered paid in full by both parties.
Please
make all correspondence in writing as I want a record of this
transaction.
While
I understand you may not think this is fair, I ask you to consider my
position and put yourself in my shoes. I am not refusing to pay, but
rather offering a fair settlement for your company, and costing me
100% what it would have had I had the opportunity to inspect the
damage, approve the repair, and the amount.

A wonderful overall experience.

They were very quick and there price is fantastic.

One very, (zero degrees) night last winter our furnace quit working about 11 PM. We called Jim at Easy Air, and he arrived in about 30 minutes. He found a minor issue and corrected it, but also noticed a crack in the heat exchanger, which could allow carbon monoxide into the house. I observed the crack. He used furnace cement to repair and checked with a gas detector and recommended replacing the furnace. As the old furnace was over 20 years old I was in complete agreement. He mailed me some literature with costs, and we picked a high efficiency unit. We chose to wait until after summer air conditioning season to schedule the replacement. In September they replaced our furnace and it is working fine. His team did a fine job and were pleasant to have in our home. Haven't gotten our first gas bill yet, so waiting to see how the costs have dropped.

We have used Easy Air for several years to take care of our rental property HVAC issues. They are always very responsive and cost effective. Jim always has practical advice regarding the work that needs to be done. I would recommend them to anyone needing HVAC repair work.

He came by and fixed everything. He is a good guy.

Excellent - would recommend to use. Very professional, courteous, fair priced. Have used for a couple years and will continue to use.