Eagle Micro Computers

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Removed all the problems with making the computer slow and reloaded all data.  Went well,.

They removed it.

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It turned out fine, after I finally was able to contact them.

The worked was done on time as promised and when I couldn't get on the internet when I hooked it up, I called the IP. My internet line was dead, and they installed a new line.  Then, everything worked@@

I originally had my computer custom built by Eagle Micro in Sep 2010.  I do a lot of photography and was looking for a computer that could handle fairly demanding photo processing work.  Mike Taylor, who is also a photographer, and his staff knew exactly what I was looking for.  The computer performed perfectly in the time since then until around Jun 2012.  The computer had picked up a virus and started acting up so, I took it back to the store for repairs.  They fixed the virus for $105.  I have typically replaced my computers every couple of years because they get slow and balky.  Also, the many photographs can load them up pretty quickly.  Not so with this one.  Since it had been running well up until the virus, I decided to take it in and have it repaired and upgraded with the intention of keeping it a couple more years.  So, in addition to the virus repair, I had them install a new graphics card and I got a different anti-virus program.  I have been happy with it ever since and see no reason why it won't go a couple more years with only minor repairs and upgrades.

Their quality was alright and I would use them again in the future.

I contacted Eagle Micro about laptops and Dan suggested a couple.  I chose the laptop that had a good reputation and the best warranty.  Dan compiled all of the stats for about 3 different laptops and presented them to me.  It made my decision much easier.  

They were great. I found exactly what I needed.

Awful from start to finish. I dropped my dead Dell computer off for them to confirm that the motherboard was fried. The guy behind the computer immediately started giving me an attitude about my having bought a dell, how dells break down all the time, how we see you people with broken dells all the time. I should have just left, but I gave them the benefit of the doubt. They said they'd order the part and get back with me. As the weeks went by I called and was told the repair would be done the following week. I got this answer two weeks in a row. By week four, they didn't have an ETA and suggested I call back during the following week to speak with someone who might know what's going on. I did and was told the part I needed was on indefinate backorder. So I mulled it over a few days: waiting for an unending backorder or just have them tear the guts outta the machine and make me a new one. I decided on the latter. I called Thursday. No one answered. I left a message. No one called me back. I called Tuesday. No one answered. I left a message. No one called me back. I called Thursday. No one answered. I left a message. No one called me back. Finally, I just picked up my broken computer and, after six weeks of hassles, will take my business elsewhere. Let me put this in perspective: If you, yourself, the person reading this right now, ever thought of running your own business, and you thought about all the experiences you had in a retail setting, and you thought about all the things you would do and all the things you wouldn't do running you're own business.... basically this place does all the things you *wouldn't* do. I just can't imagine how they stay in business. Good luck.

I was not happy with the service. They kept the computer for five days and performed no service. Finally, they gave me a list of things that needed to be done and the price was quoted at $214. I didn't use them, but they kept the $35 I gave them up front. I was able to get the job done by another company for several times less.

The experience was excellent. No problems whatsoever. They're good people to deal with. They know their stuff. Nothing negative to say.

This is the the third time I have had them build me a computer in the last 10 years. Their computers last a long time before any replacement or maintenance needs done. They have an unsurpassed warranty and always respond to questions and help in a timely manner. This build was particularly challenging and had some issues but all were addressed by Nathan and staff to more than my expectation. They are not the cheapest but product far surpasses anything big chains can offer. As far as Indy goes there is no other quality local place.

Took the computer to a repair shop and they said we needed a new mother board for $500+. Then took the computer to Eagle. They found a chip on the mother board that had dropped off. The soldered it back on and the problem was corrected. The computer works fine now.

They were very courteous and helpful when we were there. They fixed something for us with no charge that my husband put on the computer. It took them four or five days to build the computer.

Very nice and straight forward from the start. Understanding about options we were looking at. Kind on final price.

AFTER MUCH SHOPPING I DECIDED ON THE LOCAL PLACE TO BUILD MY HIGH END COMPUTER. STAFF IS VERY FRIENDLY AND SEEM QUITE KNOWLEDGEABLE. HOWEVER, DIDN'T QUITE GET THE ORDER RIGHT AND NEVER RESPONDED TO EMAILS SO I AM LEFT WITH AN EXCELLENT SYSTEM BUT NOT EXACTLY WHAT I WANTED. FELT LIKE VERY EAGER TO HELP UP FRONT BUT WONDER WHAT BACK END SERVICE IS LIKE. OVERALL THOUGH SEEM A SOLID BET FOR CUSTOM COMPUTERS, ESPECIALLY IN INDY.

THEY ARE VERY NICE, BUT IVE HAD A LOT OF PROBLEMS WITH THE COMPUTER THAT I BOUGHT FROM THEM. IVE GONE BACK TO THEM SEVERAL TIMES TO GET IT FIXED RIGHT. SEVERAL TIMES THEY DIDNT RE-INSTALL PROGRAMS PROPERLY. SO I HAD TO CONTINUOUSLY COMPLAIN ABOUT THE PROBLEMS WITH MY COMPUTER. BASICALLY, SHODDY WORK!

SEEMED DISINTERESTED IN MY DILEMMA (SELF-EMPLOYED & COMPUTER IS HOW I MAKE A LIVING). SAID IT WAS ONE THING, REPLACED IT AND SENT ME HOME. PROBLEM OCCURRED IMMEDIATELY (OBVIOUSLY DIDN'T TEST IT BEFORE SENDING ME HOME W/ IT). TOOK IT BACK, SAID IT WAS HARD DRIVE & HAD TO REFORMAT IT AND START OVER. GAVE OKAY TO DO SO SINCE NO OTHER OPTION. LOST EVERYTHING. PROBLEM WASN'T HARD DRIVE - UGH! TURNED OUT TO BE NETWORK CARD. REPLACED CARD. COMPUTER WORKS FINE NOW, BUT HAD TO START FROM THE VERY BEGINNING W/ REFORMATTED HARD DRIVE - RELOADING ALL PROGRAMS, SETTINGS, ETC. ($0 PAID SINCE COMPUTER UNDER WARRANTY)

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UPGRADED ONE COMPUTER,ALSO TOOK IN LAPTOP FOR BATTERY BUT TURNED OUT IT WAS HARDDRIVE PROBLEM SO TOLD TO TAKE TO PACKARD FOR BEST PRICE , HONEST