DSA Builds

This review is for DSA Builds, 3611 W Washington St, Indianapolis. CEO is Tony (Antonious) Kandil. Project was for a kitchen and master bath remodel with a new basement bath. The good: • DSA Builds showed up and Tony seems like a nice person. • We are satisfied with most of the results. • Tony agreed to several extras at no cost (including a slightly enlarged basement bath and painting a pantry). • Contract contained a warranty against faulty materials, equipment, or workmanship for a period of 5 years. The not so good: • DSA Builds demo’d the Master Bath vanity which was not in the contract. Charged us an additional $955 for a new vanity and $2,250 for a new top even though the same quartz as the kitchen counter was used and covered by the contract. • Had numerous problems with ceramic tile installation. ◦ Very poor initial ceramic tile work. Tony brought in other staff after complaints. ◦ Inconsistent grout color. DSA Builds attempted to dig out the grout with a cutoff tool to reapply grout but it did not go well. Many tiles were chipped and broken. We complained but Tony said it was adequate. We ended up paying for a different (and more competent) DSA Builds team to redo the shower tile for $10K. Unfortunately, the existing shower door would not work after the new tile work and Tony billed an extra $5K for the door for a total of $15K additional. • We selected the LVP (Luxury Vinyl Plank ~1,000 sq ft) from the samples provided by Tony but a different product was installed. • Biggest problem is the LVP flooring (~1,000 sq ft). The floor is now buckling and cracking. ◦ We hired a CFI (Certified Flooring Inspector) to inspect the floor. He placed all of the blame on improper LVP installation including: ▪ LVP manufacturer instructions required floating installation but kitchen island and cabinets were installed on top of the LVP. No expansion gap around the perimeter. ▪ LVP was glued down which voided the manufacturer’s warranty. ▪ LVP to carpet transitions were nailed through the LVP into the OSB. ▪ LVP was left outside during installation and not acclimated. ◦ Tony offered to fix the floor if we paid an additional $18,500 to $28,000! He admitted it could have been DSA Build’s error but did not have the funds to stand behind the contract and 5 year warranty. • Numerous other fit and finish issues: ◦ LVP to carpet transitions are different colors and sizes. ◦ Very little quality control. It was up to us to review the work during the project because if we said nothing, no correction (no matter how obvious the problem) would be made. Dealing with DSA Builds has been frustrating and expensive. Tony performs few quality checks of his staff and he will not stand behind his contract and warranty.