I've had no response and am concerned because it's already been financed.
Description of Work: I purchased a mattress/bed from this company and financed through them as well. I've not received delivery and they were suppose to call within 2 wks to set up delivery. That was 3 wks ago. I've called them and found out that this business is closed. The number I dialed referred me to the 800 number for the national company. They don't answer. I've left voice mails and 2 emails.
Rating Category
Rating out of 5
quality
1.0
value
3.0
professionalism
1.0
responsiveness
1.0
punctuality
1.0
$2,000
ROBERT R.
06/2008
3.0
mattresses
 + -1 more
When we purchased the mattress and foundation, we were told that everything would be delivered in approximately 10 days. It took double that time. When I called the store manager to inquire about the delivery, he said he would check and get back with me. Two days in a row he didn't call back. On the third day, I spoke to a sales associate. He provided me with the information I needed. If it wasn't for him I would have canceled my order. Besides the bad customer service, we love the mattress.
Description of Work: We purchased a mattress and foundation.
Rating Category
Rating out of 5
quality
3.0
value
4.0
professionalism
1.0
responsiveness
2.0
punctuality
2.0
$2,290
Ross S.
03/2008
5.0
mattresses
 + -1 more
It was one of the best buying experiences ever. The staff is very knowledgeable and very patient. They know the products that they sell and are very sincere. The only comment I would make is the delivery process is in need of better communication.
Description of Work: Purchased a mattress and box spring. I did a lot of research and feel that I got the best available.
Rating Category
Rating out of 5
quality
5.0
value
5.0
professionalism
5.0
responsiveness
5.0
punctuality
3.0
Yes, I recommend this pro
$2,000
MAURICE D.
08/2007
3.0
mattresses
 + -1 more
Product is wonderful & price was reasonable compared to other brands. Salespeople were nice but service was poor. We received mattress 11 days after we purchased. We would use them again only if they agree to a specific deliver time & stick to it.
Description of Work: They sold & delivered mattress.
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*Contact business to see additional licenses.
Service Categories
Mattresses,
Furniture - Sales
FAQ
DORMIA MATTRESS is currently rated 3 overall out of 5.
Sunday: 12:00 PM - 5:00 PM
Monday: 10:00 AM - 8:00 PM
Tuesday: 10:00 AM - 8:00 PM
Wednesday: 10:00 AM - 8:00 PM
Thursday: 10:00 AM - 8:00 PM
Friday: 10:00 AM - 8:00 PM
Saturday: 10:00 AM - 7:00 PM
No, DORMIA MATTRESS does not offer free project estimates.
No, DORMIA MATTRESS does not offer eco-friendly accreditations.
No, DORMIA MATTRESS does not offer a senior discount.
No, DORMIA MATTRESS does not offer emergency services.
No, DORMIA MATTRESS does not offer warranties.
DORMIA MATTRESS offers the following services: SALE OF PILLOWS, BEDS & MATTRESSES.