Culligan Water Conditioning of Indianapolis

They do an excellent job! They come when you call. I will definitely recommend them and absolutely use them, again.

The gentleman came by and adjusted a competitors water softener for no charge . Also quoted me a price for a new water softener for my business. The people I bought the water softener from which is right around the corner from me and who I recommended to numerous friends wanted $99. Who do you think I am going to recommend the next time someone ask where to go for a water softener, Culligan !!

It went very well. Installer was efficient and knowledgeable about the new system. It is quite, and takes up a minimum of space. It was reasonably priced.

One small problem. Called for appointment and scheduler gave me a date and asked if i wanted morning or afternoon. i picked PM. Day before appt. tech called and said he would be there in the AM. I queried time and he said they did not schedule in time segments. I had to cancel another appt. When he did come ... in the AM ... he quickly diagnose the problem, replaced a failing part, found my unit was still under warranty so i was not charged for part, only labor and coming at all charges. The work was fast and good. the sheduling not so much.

Just fine. They gave me a rental unit to use while they were fixing mine.

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It's a monthly cost. Three months for $99 and after that there's a monthly cost. I've had a lot of problems with leaking and them having to come out and redo and that type of thing.

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The Sales person was fine, sold me a unit, scheduled to install a couple days later.  Service showed up on time, pulled out refrigerator without protecting floor marking up brand new wood floors.  Told both him and called Culligan to let them know.  Had to leave a voicemail and call was never returned.  Other than that, to my knowledge, install went fine.  Although, I was concerned about the water pressure since the tank was installed in the basement but serviceman said "it seemed OK".  I quickly found that not to be true.  The system was hooked to my refrigerator and the water supply was nonexistent other than a trickle.  the sink was mediocre at best.  A couple days later, I found that my refrigerator (brand new only a couple weeks old)  stopped cooling and I lost all the food in my freezer.  Ice tray was filled with water and food was completely thawed.  I pulled out the refrigerator (covering the floor before doing so) to make sure there weren't any leaks under the refrigerator.  At that time, I unhooked the R/O and replaced the original hose to the water line.  After doing so (and cleaning up the mess) I let the refrigerator sit (empty since everything had to be moved to the garage refrigerator).  After several hours, the refrigerator recovered and has been working great ever since.   I called Culligan and once again had to leave a voicemail.  Yet again, I was never called back.  I had to call them again and could not talk with the service manager since he was on the phone. I talked with the salesman and a couple hours later got a call from the service manager.  He was very courteous and when I explained to him what happened, he concluded that I was sold the wrong size tank for the location the tank was installed since the pressure in the tank needed to be greater and I would need a larger tank to accommodate that.  The refrigerator issue was because the water pressure from the tank was insufficient.  I was told that I would have a resolution soon. It's been two days and no word.  I will once again have to call them to follow up.  I told him I want to return the system and be refunded my money.  I shut the system off and haven't used it since I replaced the refrigerator hose.  Seriously, let down and disappointed. I thought using Culligan I'd get better service.  I've been a Culligan customer as long as I have owned a home (25 years) and am shocked that this is how they are operating now.

Great service! The technician was friendly and carefully explained the softener's workings in detail. He replaced a small part and suggested a service we might need in a few months. My only issue was the first appointment available when we called was 3-4 weeks out.

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Paul came out to check our water softener, explained why all the settings were as they were set for, ran the system to verify it was working properly.  He came as promised and called ahead to confirm appointment.  Kathy Goetz worked with me at the office on Saturday to work out the warranty renewal details, amazing for someone to work on Saturday, which both Paul and Kathy did on my behalf.

Bought the top of the line water softener system 8 years ago.  Recently had a leak in the brine tank (nevermind the hours it took to clean up the salt all over the basement) and called them for a replacement.  They said it was covered under warranty and that we would only have to pay for the labor time.  I figured labor should be included in their warranty but didn't argue.  I told them the brine tank had a leak and please make sure the technician had a new brine tank on his/her truck so we could get this done in one visit.  The person I spoke with reassured me that they would have EVERYTHING they would need to fix it. 
Technician arrived.  Diagnosed a brine tank leak and then said they would be back to install a new tank in a week or so.  Came back and installed a new brine tank.  Overall, we were charged for 3 hours of labor!!  3 hours for a brine tank leak I told them was the problem.  So much for having a warranty.

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Much better experience. Fixed issue and honored a warranty on some equipment that had gone bad.

Fine, resin returned with refurbished part when promised. However, upon leaving for vacation we noticed a part that wasn't put back in place. We are going to try and fix it.

It was a new product. We had a problem but they came out and solved it. As a matter of fact, solving the problem now led to them being able to not have that problem with anybody else because they corrected it as soon as they got there. It was an installation problem. It is not a problem any longer for anybody and it really wasn't much of a problem for us. I am okay with it. They were all professional, from the technician, to the salesman and the people I spoke to at the office

We are finally looking to replace Culligan. After so many attempts to get them to actually bring the salt at a similar time every delivery and to actually do it when someone is here so they can load it is just not possible. For what we have paid monthly over the years we can replace this with something better and with a better company. Last time I actually called was back in Dec. of 2013. Supervisor assured me she would call me back. Guess what.........its June 30th. Still waiting. But in hind sight we should have written this sooner and will certainly know what we are looking for as a replacement for this product but mostly the service.

On June 5, 2013 I was moving from my address at 5730 east 16th street. I had called Culligan Water Conditioning 6901 East 38th street, Indianapolis, Indiana 46226, 317-591-9999.to have them remove their water softener that I had been renting since at least 2007. A technician arrived to do the uninstall of the water softener on that same day. I noticed the water lines to the water heater were not reinstalled. When I first had the water softener installed, I only wanted the makeup water for the hot water heater softened. The makeup , city water, was not reinstalled to the water heater nor was the distribution from the hot water heater.

A friend of mine and her family decided to rent the house from me. The first thing that had to be done was reestablish water to the makeup and discharge to the water heater.

I had my renter take some pictures illustrating that the water lines had not been connected by the Culligan’s service man and I sent these by email to John Cox at Culligan. I have yet to receive a reply.

They seem not to have enough staff to actually support their customers. The wait time is horrible to get your equipment fixed, mean while your are paying the full rental rate. I had to call several times and was able to speak with the office manager to get some help. One lady answering the phone was really rude. Only when I complained and told them we had skin issues and we needed our water fixed did they send out a technician

After renting for years this experience made us to decide to have them pull their unit out and we bought a softener from another business. Oh - and they don't pro-rate... so we paid for month for unit. Don't get any of our money back.

Customer service and phone manners are still important!