
Crown Hill Funeral Home and Cemetery
About us
30 EMPLOYEES. USES SUBS FOR DEATH REMOVALS. ASK ABOUT ANGIE`S LIST DISCOUNT. ADDITIONAL PHONE FOR CEMETERY: (317) 925-8231.
Business highlights
Services we offer
FUNERAL & BURIAL SERVICES, FUNERAL & CREMATION MERCHANDISE & FLOWER SHOP., GENEOLOGY, PRE-ARRANGEMENT SERVICES
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
45% | ||
9% | ||
0% | ||
9% | ||
36% |
Our family has been doing business with Crown Hill for many, many generations. When my mother died last month, I arranged (from a distance) for her burial in one of our family's plots at the cemetery. First, this process was much more difficult than it needed to be-- despite several conversations with the sales person giving him several names of relatives in that same section/grouping of plots, that wasn't enough. I had to have a relative search through all of her documents to provide the exact section/lot numbers to Crown Hill. Once I provided these numbers, they sent me a map of the area and I confirmed the plot. When I arrived in person, we were taken to the wrong grave site, wrong section-- worse yet, they had begun digging the grave at the wrong location!!!
I also had spoken with our sales person on at least four occasions about planning the memorial service there. We had confirmed a date/time and he said that a funeral director would contact me to plan the details. Despite my four (+) reminders to the sales person that I was still waiting for someone to contact me, no funeral director ever contacted me. Once I escalated this issue, the director overseeing the funeral directors called and wanted the name of whichever funeral director didn't reach out to me (how was I supposed to know who it was who never contacted me???). He never did provide us a real explanation as to where the breakdown occurred or why we were treated this way. Luckily, when I wasn't getting any follow through from Crown Hill, I also contacted a local funeral home who made it very easy to work with them to plan the memorial.
I signed the contract and paid for the burial, grave marker, other required fees, etc. on 4/24/15. At that time, I was promised I would receive a proof to review the inscription. I emailed the sales person yesterday since it had been over a month and I had received nothing from Crown Hill other than a copy of the contract in the mail. I called today to follow up since I hadn't gotten a reply and was told that they mailed a proof to me on 5/4/15. When I asked what address they mailed it to, I was told they mailed it to my deceased mother's former address (in another part of the country entirely) despite my name and address being on t
he contract and my name and address being on the credit card used to pay for these things. When I asked how this happened, I was told "I don't know". When I asked who could get to the bottom of why this happened, I was told "I don't know". When I asked who I could escalate this to, I was told to hold on while she spoke with a man who later came onto the line and identified himself as "Dan" and as "one of the managers" (after he had asked her what I wanted to speak to the Sales Director about and telling her to take a number and to tell me someone would call me back). He was patronizing with me and promised a return call today which didn't happen.
I paid in full for services that their multiple errors have delayed. I am getting no one taking accountability (this is a repeated pattern with multiple individuals at Crown Hill). And, I have experienced more than one male staff member there as being very patronizing to me as a female customer. I live about 700 miles away and find this extremely upsetting that they've taken my money and I can't count on anyone doing what they say they'll do (based on multiple first-hand experiences).
Additionally, another relative had tried calling ahead to Crown Hill before I reached out and she had a very bad experience with how she was treated by another male staff member there.
I really hope that no one else has to be treated this way, especially at such an already difficult time!
Licensing
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