Services we offer
FURNITURE & HOME ACCESSORIES.
Accepted Payment Methods
- American Express
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- MasterCard
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 71% | ||
| 0% | ||
| 14% | ||
| 0% | ||
| 14% |
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I brought an antique library table, writing desk, chair and brass bed to Consigning Women after these items failed to sell in my moving sale on Saturday. I had them priced from $250 to $400. I called Consigning Women and asked if they would be interested in seeing them and the gentleman told me I could bring the pieces by for them to look at on Sunday, a drop off day for Consigning Women. The same gentleman looked at the pieces, accepted the table, desk and chair. He said they could not take the bed because they already had one that they could not sell. I took the bed back with me.
We signed the contract for the three pieces which said Consigning Women agreed to accept and sell them but he could not tell me what they would be priced at because their and quot;antique personand quot; was not in on Sunday. I said no problem and then spent $247 on a mirror.
On Monday morning the and quot;antique personand quot; called me and started off by saying how dare I bring this and quot;garage sale leftover junkand quot; into her store! I told her I paid $285 for the desk at an antique store and that many people like their antiques to be unrestored looking, original and charming. She said she might be able to sell the library table but the desk and chair where going in the trash unless I came back to get it! I let her know that I no longer had the U Haul truck that I used to bring the furniture to the store yesterday. I reminded her that her representative accepted the furniture and she became even more rude and abusive. I told her she was being incredibly rude and that this was an internal issue with her people and that they should be better trained on her standards. I then reminded her that I had a contract that said she would sell my furniture. Her response was she would sell it for $5.00!!!
I would like to remind Consigning Women that I signed their contract in good faith that they would sell my furniture at a fair price and they are potentially in BREACH OF THEIR CONTRACT. FELLOW CONSIGNORS PLEASE BEWARE BEFORE YOU CONSIDER LEAVING ANYTHING AT CONSIGNING WOMEN!!!!!!!!!!!!!
I thought to myself, those women weren't even wearing coats or anything you could sequester items in. All the smaller items (jewelry etc) are kept right up by the register area.
When my friend and I left the store I was telling her what I had overheard and she said that the friend who told her about the store warned her that the women who owned it/ran it, were arrogant and the biggest snobs you would ever meet. My friend said that she has been in there about a 1/2 a dozen times and every time those women have been that way.
How sad cause they really have a nice shop with relatively decent prices, but their arrogance overshadows it immensely.
Why I will never shop at Consigning Women again: On Wednesday, June 8, 2011, I went into Consigning Women and found a dining room set that I really liked. Because I hadn’t shopped at the store before, I asked a clerk how the pricing on the item tags worked. Their tags list 3 prices: price as originally listed, price 30% off which begins after 30 days, price add’l 30% off which begins after 60 days. The clerk said if I liked an item, the store had a policy in which a customer could place her name on a waitlist for an item whose price was going to change within the next 2 weeks. She indicated I should confirm this with the clerk at the sales register, which I did.
I asked the young woman at the register what I needed to do to be placed on the waitlist. She stated that I should complete the waitlist form, which included my name/phone number and a description of the item. She stated that I was the only person on the waitlist for this particular dining set.
On Saturday, June 18, 2011, the day before the price was to change and I was to be able to purchase the dining set, I went into the store to see if the set was still there and make sure I had completed all the necessary paperwork for the waiting list. I spoke with Vince, who looked at the waiting list and noticed that I had not provided my credit card number. I indicated that when I added my name to the list, I was not made aware of the requirement to place a credit card on file.
Difference in policy #1: Vince stated that if there were 2 people on the waitlist for the same item, one having put a credit card on file, and the other not, the one person who had the credit card on file would be the first in line to purchase the item.
I definitely wanted the dining set, so I gave Vince my credit card number. I even discussed delivery of the set and authorized the store to charge my credit card for the delivery fee. At that point, he said that he was 99% positive that no one would come in that afternoon to purchase the set at full price, and I would be getting it the next morning. Either way, I would receive a phone call notifying me of the outcome.
Approximately 20 minutes after I left the store, I received a phone call from Vince. He stated that less than 10 minutes after I left, another couple came in the store and asked to have their name added to the waitlist for the dining room set.
Difference in policy #2: Vince stated that when this happens, both parties go into a silent auction and get to name their best offer. He stated the other party would not know how much I had offered. Whichever party gave the best offer, won the silent auction and the right to purchase the item.
So, here is the point at which I determined I would never shop at this store again. I made a low-ball offer, knowing that I wouldn’t win, and here’s why:
I had to ask on 2 different occasions for a description of the waitlist policy. On the first visit, I was not informed a credit card needed to be on file. On the second visit, when I asked Vince specifically about the policy, I was not informed that more than one shopper could be on the list and we would each have to compete for the item. I had been on the waiting list for 2 weeks, and someone who came in 3 hours before the store closed could be added to the list and given the same rights to purchase as me.
Now, I have no problem with the fact that this indeed might be the store’s policy, to offer it up to silent auction if more than 1 person wants to be put on the waitlist; however, my issue is that I was in the store on 2 different instances, specifically asked about the policy each time, and at no point was this part of the procedure explained to me. Had it been explained up front, I would gladly have had a good offer in mind, or I would’ve gone in and purchased the set at the original price. Obviously, my offer was not accepted, and I lost the dining set.
When I went to work on Monday morning, still upset with this, I decided I would check the store’s website to see if the policy was posted there. It was not. Nor did I see the policy posted in the store either time I was there (not to say it wasn’t posted, I don’t know, just that I didn’t see it). However, I did find the following statement on the “Services” section of their website:
“Consigning Women will price your merchandise to provide you fair market value, while also offering value to our customers. It is our policy not to compromise the consigned price by accepting offers or “bargaining”.”
Interesting. And now, because the store/owners wanted to make an extra $50 on the item, they have not only lost my business, but the business of several of my coworkers, my family and hopefully anyone who reads this review.
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