Computer Housecalls
About us
1 employee. No subs. Charges an hourly rate of $80 with a one hour minimum(2/2/2013). Remote assistance is charged by 15 minute increments.
Business highlights
27 years of experience
Services we offer
Data transfer to new pc's, Hardware & software diagnostics & repair, data recovery, home & small office networking, laptop hardware-only hard drive replacement., system tune-ups, system upgrades, virus & spyware removal, wireless networking
Accepted Payment Methods
- CreditCard
Reviews
4.9122 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 94% | ||
| 4% | ||
| 2% | ||
| 0% | ||
| 0% |
Showing 1-25 of 122 reviews
James K.
Jul 2018
Emailed Bruce on Wednesday, he called me Thursday morning & suggested several things to check. None of them worked, so he suggested that I try buying new speakers since possibly the old ones had simply quit working. Bought new speakers & hooked them up, still no sound, so I contacted Bruce again & let him know we still had a problem. Friday morning we made contact again, & Bruce established remote access w/ my computer & was finally able to determine that I had a problem with windows, We used the restore function to restore windows to a point prior to the problem occurring. After doing this, he was able to rectify the sound problem and computer is working fine again.
George W.
Oct 2015
Bruce held my hand during a upgrade and made suggestions. Excellent knowledge and service on his part. I HIGHLY recommend.
Response from Computer Housecalls
"Thanks for the kind words! Always glad to assist this client."
George W.
Mar 2015
Was on time. Come into the office and went right to work. made the repairs and migration of software, Answered questions in a professional manner and I was able to understand without lots of jargon.
Will have him back again for the wife's computer during summer break.
Will have him back again for the wife's computer during summer break.
Response from Computer Housecalls
"This client was a pleasure to work with... lots of excellent questions. Very interesting. Thanks for the positive review... most appreciated!!"
Ron F.
Mar 2015
The service was fine. We have always been happy with him. We have used him for about six years now. He was prompt.
Response from Computer Housecalls
"Always happy to help these clients out. Review is most appreciated. Thank You!"
TED W.
Oct 2014
Bruce Stokes, owner,, contacted me within minutes by email after I 1st reached him thru Angie's List and asked my to call him. He answered right away and quickly diagnosed the probable problem as the failure of the Mother Board - no worth fixing, but could he save my files and move them to my laptop? Yes, he scheduled a visit for 2 days later, and when he was able to physically look at the tower, confirmed it's demise - but yes he could move the files. Bruce spoke very good "Computer Language for Dummies" - many different dialects depending the customers's level of understading so I could keep up fairly well. We deterrmined which files to be saved and then after explaining them he installed a few free securiy and anti malware programs and set them up to ren and fix problems without much chance of my screwing it up! Brice is a great guy, knows what needs to be done with as little new software/hardware additions as possible - or in my case at no cost to me!
Response from Computer Housecalls
"It was a pleasure meeting and assisting this client! And the review is most appreciated!"
Duane C.
Sep 2014
unknown
Response from Computer Housecalls
"Always a pleasure assisting this client. Kind review is most appreciated!"
Lucretia S.
Sep 2014
I have used Bruce before and have been very satisfied with his work. I planned to get a new laptop to replace my desktop. I did call him before I bought a new laptop and he gave me some very helpful suggestions before I went shopping. He came on 8/18/14 to install my equipment listed above. He actually arrived early and everything went just fine. His set up made it very easy to use Windows 8. I will definitely use again and would recommend him to others.
Response from Computer Housecalls
"[Name removed] is a long-time customer that I have always been happy to assist. The only snag we ran into this last time was with the Internet Provider, but, we got thru it. Thanks for the kind words!!"
GAIL O.
Jul 2014
I like him very much. He just comes to me and sometimes if it is a minor problem, he can fix it from his place of business through remote access. If he does it remotely, he does not even charge me. I have been a customer of his for several years.
Response from Computer Housecalls
"[member name removed] is a long-time customer that I am always glad to assist. Her kind words are most appreciated!!"
PAT K.
Mar 2014
While he did clean a lot out of the computer, I still had the freezing problem.
Response from Computer Housecalls
"I do appreciate this client's honest review. After making sure that pc was not infected and was running as lean as possible, sporadic lock-ups were still occurring. Several hours were even spent via "remoting" into pc at no charge, attempting to determine the cause of the problem to no avail. Tests were run on overall system and hard drive, showing all normal readings. The only concern was the Internet Connection speed... very slow. Told client to follow-up on this with Provider to make sure client was getting the speed that they were paying for. Apologies for not meeting this client's needs 100%."
David S.
Feb 2014
Everything turned out well. The gentleman completed the work quickly, did a quality job, and charged a reasonable price for the service. We were impressed with his services, and we'd definitely use him again.
Response from Computer Housecalls
"Very happy to help these folks out with their issues. Thanks much for the great review!"
LARRY L.
Feb 2014
Bruce from Computer Housecalls always has done a great job for us. I always recommend him. He can fix your computer at your home or remotely from his computer. (once you have remote option installed)
Response from Computer Housecalls
"Always a pleasure to assist this client! Thanks for the vote of confidence."
Tracey S.
Dec 2013
I called and left a message for Bruce on a Friday night. He called 2st thing on Saturday & we schedule the appt for Tuesday morning. Bruce called before he came and arrived on time. He did an excellent job and in a timely manner. He removed a virus from 2 computers & cleaned them up in an hour. He downloaded a couple of free programs so I can check the computers regularly. I highly recommend him.
Response from Computer Housecalls
"It was great to assist this old customer... it had been a very long time. I was surprised, a bit, that she still had my number, after about 9 years. Glad to assist and happy she was satisfied!"
THEODORE R.
Nov 2013
Bruce was here when he said he would be; and stayed here until all the problems I was having were repaired. He is extremely professional and I feel he is very honest. I appreciate the tips he gave during the repair so if I have trouble again, I can try to fix the problem myself should one occur. He is my go-to computer guy from now on - thank you Bruce!!
Response from Computer Housecalls
"I truly appreciate this vote of confidence! It was a pleasure working with this client!"
Dan G.
Jun 2013
To my surprise Bruce said it wasn't a problem with the router, but more likely the distance to the particular computer (there are two in this house) and could also be affected by the home's construction. He said there was no reason for me to pay for a service call when the "fix" was probably something I could do myself. He recommended that I buy a "Powerline Networking" device made by a company called Net Gear. He even told me which model to buy and suggested I purchase the kit from Amazon.com
Per his request, I emailed him after it arrived, and he walked me through the simple installation procedure. Within a few minutes the adapters were up and running, and my downloads from the Internet seem to just "pop" onto the screen. No more "loading" interruptions to music, YouTube, etc. It's a huge difference.
I've use Bruce (Computer Housecalls) for several years, and the above is a good indication why.
Per his request, I emailed him after it arrived, and he walked me through the simple installation procedure. Within a few minutes the adapters were up and running, and my downloads from the Internet seem to just "pop" onto the screen. No more "loading" interruptions to music, YouTube, etc. It's a huge difference.
I've use Bruce (Computer Housecalls) for several years, and the above is a good indication why.
Response from Computer Housecalls
"Thanks so much for this review! I am so happy that my client was able to solve his problem with just a little guidance! Always a pleasure!"
Jenny G.
Jun 2013
We have used Bruce for several years and he has always been able to solve our computer problems. We are not computer experts and need someone who understands how we can gum up a computer. He is patient and excellent at what he does.
We are in Florida 3 months a year and have used him on a remote basis down there. We trust him.
We are in Florida 3 months a year and have used him on a remote basis down there. We trust him.
Response from Computer Housecalls
"Always glad to help out these folks when necessary. I appreciate the review!"
BANE T.
May 2013
Virus Problems have been fixed, except the arrow jump movement has returned. Do not know why? Will require additional fixing.Still working on selection arrow that continues to jump around. The cause remains a mystery. I have replaced the mouse but problem remains.
Dan G.
Apr 2013
Bruce arrived (right on time) with a written check-list of actions to take. This included initial setup, transferring files, making sure my networked printer was OK, reinstalling any needed drivers, and connecting any accessories. It took 2 hours because there was so much to transfer, but Bruce only spent the time that was needed. When the job was done my "desktop" looked almost the same as before, and nothing was forgotten or lost. He even installed some free anti-virus software to replace the brand that came installed on the computer...and I really like the way it works. I don't think anyone could do any better, and I can see why he has the "Super Service" award.
Response from Computer Housecalls
"I appreciate greatly this long-time and valued customer taking the time to file this wonderful report! Thank You for allowing me to be of service!"
ANGELA B.
Mar 2013
Within a day of our service call, Bruce arrived to repair our computer. He made us feel as if fixing our machine was his top priority. It took less than an hour to clean the virus out of our system and load preventative software that would help to avoid the situation in the future. Couldn't be happier and wouldn't go anywhere else for our computer repair needs!
Response from Computer Housecalls
"So glad to be of service to these folks and certainly appreciate the speedy and positive feedback."
SUSAN H.
Mar 2013
Bruce was here for over two hours, [plus the time he worked remotely] trying various programs and eventually replaced the one I had....actually, it is much better...and best of all...it works! Bruce is someone you can rely on and trust. I wouldn't go to anyone else.
Response from Computer Housecalls
"I am always happy to assist this client. I realize she relies on her pc very much and I want to be there for her when needed. I appreciate the kind report."
Joe W.
Dec 2012
It went great, no problems now.
Response from Computer Housecalls
"The positive report is most appreciated! Always a pleasure to assist this client!"
John M.
Nov 2012
I have utilized Bruce's services over the past few years and consider him "my computer guy". I decided it was time to buy a new computer so I contacted Bruce for some advice. His advice was very helpful and I felt confident in going to three different stores comparing prices, models and features. After making the purchase I had Bruce come out to set it up and transfer everything from my old computer. Later I was having some software issues with Excel. I called him after hours and left him a message. I wasn't expecting a return call until the next day, but he got back with me within a few minutes and then sent me via e-mails three different options to try. I wasn't able to fix the problem. I called him back and he then "remote accessed" my computer and within a few minutes he had my problem fixed. This was all "after hours and at no charge". I highly recommend "Computer Housecalls" for all your computer needs!
Response from Computer Housecalls
"So glad to help this customer in his time of need. Always appreciate the kind words in the report!"
Judith H.
Aug 2012
No story. Computer was a little slow and just needed a tune-up.
Response from Computer Housecalls
"So glad to help out this client and the report is most appreciated!"
William H.
Aug 2012
Bruce "remoted in" to 2 computers and diagnosed the communication/sharing problem between pc's on our Home Network. When we recently switched to AT&T U-verse, they had failed to remove from the configuration a previously existing wireless router, which was interfering with the overall IP Address configuration. This should have been taken care of by the AT&T technician.
Response from Computer Housecalls
"I was really happy to see this posting. This is a well respected and long-time client. I had a hard time believing that an AT&T would leave a new U-verse installation in such a way. As always, I was glad to correct the situation and make my client satisfied."
VIVIAN C.
Jul 2012
He will come to your house. He fixed the computer and at the end he offered additional assistance for the future. He is a very good teacher and explained everything to me.
Response from Computer Housecalls
"I was truly happy to assist this client, explain things about her pc, and set her up for remote assistance in the future. Her report is most appreciated!!"
William H.
Jul 2012
I found my computer and monitor was inoperative this morning. I knew it was early Sunday morning and that no one would be working, but I wanted to leave an email (using my ipad) so I could get on the repair list for the first of the week.
Within an hour, I received a call from Computer Housecalls. I was amazed. Who returns calls on Sunday? Within 30 minutes, Bruce had diagnosed the problem over the phone.
I would not hesitate to recommend this company to anyone who needs work on their computer systems.
Within an hour, I received a call from Computer Housecalls. I was amazed. Who returns calls on Sunday? Within 30 minutes, Bruce had diagnosed the problem over the phone.
I would not hesitate to recommend this company to anyone who needs work on their computer systems.
Response from Computer Housecalls
"I know how much this client relies on his pc and was glad to help get him up and running again. Always a pleasure!"
Licensing
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FAQ
Computer Housecalls is currently rated 4.9 overall out of 5.
Computer Housecalls accepts the following forms of payment: CreditCard
No, Computer Housecalls does not offer free project estimates.
No, Computer Housecalls does not offer eco-friendly accreditations.
No, Computer Housecalls does not offer a senior discount.
No, Computer Housecalls does not offer emergency services.
No, Computer Housecalls does not offer warranties.