About us
Financing available.
Business highlights
Services we offer
RV sales, repair & parts.
Amenities
Free Estimates
Yes
Warranties
Yes
Accepted Payment Methods
- Financing Available
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| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 43% | ||
| 0% | ||
| 29% | ||
| 14% | ||
| 14% |
Filter reviews by service
In mid-July I called Colerain to schedule repairs to my motorhome. It needed some body work, a city water connection and two faucets replaced. They gave me an estimate on the expected cost of body work repairs and we settled on August 26 to me to bring the motorhome in for service. We met with a service representative to discuss the work needed including the exact brand and model of faucets I wanted installed in the kitchen and bathroom (this was written on the workorder).
I began calling the service department on September 21 because I had not heard anything from them since leaving the motorhome for servicing on August 26. The phone was not answered but I was asked to leave a message and my call would be returned. Each day I called and got the same message to leave my number and I would be called. No one called. Someone finally answered the phone on the morning of September 24. They did not know the status of repairs but promised to find out and call me back. I heard back later that day that they would be bringing the motorhome in and starting repairs. They had the motorhome for 29 days and had not initiated any work on it. I wonder when or if they would have begun work if I had not finally reached someone.
One week later, October 1, I received a written estimate of the repairs needed (via email). On October 7, I received (via email) an invoice for the repair work. I noted that the faucets shown on the bill were not the ones I had specified. I called and was again routed to the answering system because no one answered the phone. My call was returned later that day and I explained to the service person that the faucets installed were not the faucets specified on the work order. She said she would look into it. The next day she called me and agreed that they had in fact installed the wrong faucets. She stated that they did not have the correct faucets in stock but would order them. We agreed that, if they could get the faucets promptly, I could pick the motorhome up on October 13.
On the morning of October 13, I called the service department to confirm that I could pick up the motorhome (I wanted to be certain that it was ready because it is a 1.5 hour drive from our home to Colerain). Again, no one was answering the phone or returning calls. After two more calls, I finally reached an operator who agreed to find out from the service department if the motorhome was ready.
After learning that the correct faucets had been installed and that the motorhome was ready, we went to Colerain to pick it up. When we arrived, the service representative gave us a final copy of the bill. I quickly realized that we were being billed for installation of the incorrect faucets as well as the correct faucets. After much back and forth, Colerain finally agreed that they had no legitimate explanation for the charges and agreed to take them off the bill.
We went out to inspect the work. I was happy with the body work but then realized that we could not get into the motorhome because the entry door was locked and the key for the door was missing from the key ring. They had no explanation for what could have happened to the key. They said that they would order a new key and have it sent to me. It is now two weeks later and I have not received a key.
We bought this motorhome at Colerain. When we were making the final inspection of the unit, I had to point out to the service personnel that the cap for the sewer lines was missing. Later, when my wife was taking a shower, water began to bubble up from the drain. We had been assured by the service department that all the tanks had been emptied. It was apparent that was not the case.
My opinion is that they have serious problems in the management of their service department. I, for one, will not return for service or my next RV purchase.
My camper popped off the hitch. The sales manager was driving by. He helped me get the camper back on to the hitch. He followed me to the RV dealership. They put a new part on the camper for $5.00.
I was very vulnerable and they could have easily taken advantage of me.
Everyone I met there was very friendly. I will definitely take my camper there for service in the future.
"We did call and make a formal apology and offered to give a demonstration at any time for no charge. To properly inspect any camper it takes us a minimum of one full business day. We schedule all deliveries a minimum of three days out due to previously scheduled customers. If we told you a week it's because we had other deliveries scheduled before you. It is our policy to schedule deliveries on a first come first serve basis, and we make it a point not to break this rule as that would inconvenience other customers. We are very sorry for any inconvenience we ever cause and that goes for any customer we have now or may have in the future. One thing that we are very proud of is if given the chance we strive to correct our mistakes at the convenience of our customers. We value each and every person who takes the time to call us, send us an email, or visit one of our dealerships. Like any Business we will make mistakes and try to learn from them. I personally apologize and offer to give you a full demonstration by a trained R.V. Technician or myself at your convenience. As a company if given the chance we always do the right thing by our customers and that's why I am so proud to work here. Chris R McGuire Sales Manager Colerain R.V. Indianapolis 317-786-6102 [email protected]"
I had one request that took additional time and required them to contact the factory to see if it could be done. I wanted the awning to cover both doors. It only covered the rear door and not the front. They contacted the factory and said that it was impossible as the awning manfacture does not make on long enough to cover both doors.
I came up with several ideas to have the awning cover both doors and Kristin Bender, our salesperson went out of her way to try to come up with a way to solve the awning issue I had. But no luck with the factory. So I asked if a second awning could be installed over the other door, one similar to what is used over the enterances to Class A motor homes.
I also asked if it would be possible to take a tour of the factory. Kristin contacted the factory and made all the arrangements for me to take a tour of the factory. I thought that it would probably be a group tour. I was given a contact at the factory, Brett Doberenz. I meet with Brett on 12/4/2012 at the factory and to my suprise I was the only one on the tour.
I told him about my idea of installing two awnings on our new trailer and he said to explain what I wanted to Karl, the plant manager when I meet him. In talking to Karl he said that they had put two awnings on other units but never our model. He told Brett to bring back when we were done with the tour and he would have me an answer. Took about 2 1/2 hours for the entire tour. I was very impressed with the quality of workmanship, attention to details and the workers at this facility. If you want a quality built product this is the place to go to.
Meet with Karl at the end of the tour he said that they can put two awnings on our unit that would cover both doors. This would be a special order and there would be an additional charge. Instead of the one 18' awning they were going to install one 14' and one 10' awning end to end. I am so excited that they could do what I had asked, words can't describe what I felt at that moment. Brett and Karl really went out of their way to make this a great tour and solve my awing problem.
Our new trailer was assembled on 12/19/2012 and arrived at the dealer and we went and completed the paperwork and inspected the new trailer at the dealer. They even had it inside the facility. My wife and I couldn't be any happier with all the people at Colerain RV of Indy. And a special thank you to our salesperson, Kristin Bender, Business Manager, Scott Gilcrest, Travis parts and service tech in Indianapolis and also Brett Doberenz, sales manager and Karl, plant manager in Millersburg, Indiana.
John and Vikki Risch, Very Happy Campers
When we arrived to take delivery, Lisa and Les greeted us, provided us with cool beverages, took us to meet Doug, a business office person. Doug had all of the paperwork ready to go. In about 15 minutes, we were the new owners of the 2012 Flagstaff Shamrock 19 and Lisa took us to meet another Doug who was ready to give us a walk through of the trailer. Doug explained and demonstrated all exterior and interior features of the trailer. Meanwhile, the hitch was being installed on my truck and the new trailer. The trailer had already been washed (even though it wasn't that dirty) and all systems had been water tested.
After one hour and fifteen minutes from our arrival time, everything was completed and we were free to go.
A problem arose! Upon leaving the lot, I was attempting to adjust the brake control and noticed that I had no trailer braking action. My brake controller indicated either an open ground or a problem with the brake wire. I returned to the dealer and explained the problem. I was given over to two technicians who started to trouble-shoot the problem. They worked tirelessly until they found a partly bare wire, shorting out on the trailer frame. After replacing the bad wire, everything worked perfectly. After we arrived at home, we set up the trailer in our driveway. We have demonstrated it to our neighbors, started getting it ready for camping and guess who is sleeping in the trailer tonight while it's parked in our driveway???
"Their family was a joy to work with. Sitting in their unit before they purchased it was the funnest part as we became friends. All families deserve great customer service, but this family WELL deserved it! Les Johnson. Sales Manager Colerain RV of Indianapolis"
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