Clean Slate LLC
About us
We are a locally owned and operated family business servicing portions of the Indianapolis Metropolitan area. We have over 22 years of experience and are bonded and insured. We provide routine maintenance cleaning including monthly, bi-monthly, weekly, move-out cleaning and one time only cleaning. We are detail oriented, and offer environmentally friendly methods and solutions as an alternative to any problem!! Services include hand mopping and detailing floors, vacuuming, detailed dusting (furniture, baseboards, woodwork, sills, blinds & ceiling fans), and sanitizing/disinfecting bathrooms and kitchens. Charges by the hour: $35.00 per hour per person. There is a $70.00 minimum charge per job. "Move-outs" or any other type of corporate/commercial rates begin at $45.00 per hour. Travel charges apply for servicing outside of the Metropolitan Indianapolis area. Visual estimates are free and required before services can be done. Please contact us via email to set up an estimate or questions you may have: [email protected]. Thank you for your interest and the opportunity to service you! Additional contact - Fred Shields.
Business highlights
35 years of experience
Services we offer
House cleaning - sanitizing & disinfecting, dusting, floor cleaning & mopping, vacuuming
Amenities
Free Estimates
Yes
Reviews
4.330 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 80% | ||
| 0% | ||
| 3% | ||
| 0% | ||
| 17% |
Showing 1-25 of 30 reviews
PAUL F.
Aug 2017
.
Response from Clean Slate LLC
"Thank you [Member Name Removed]!"
PAUL F.
Jun 2016
unknown
Lee S.
Dec 2014
unknown
Response from Clean Slate LLC
"We are somewhat taken aback by this negative review. Service was discontinued at the end of 2013 based on a mutual decision that took into consideration our circumstances as an expanding business, as well as,the client's personal preferences. We take full accountability that in 2013, due to circumstances, we experienced a period of transition that did most likely effect the client. We did at one point, during this time, unintentionally neglect putting the client on the schedule. Upon realization, we apologized regarding the oversight. We communicated how the transition might effect the client as far as time of arrival,as well as, the possibility of new employees being trained. We were unaware, until this review, however, that the client was so dissatisfied. We routinely encouraged feedback from the client, especially considering the transition we were undergoing. As a company, we prioritize communication and try to encourage our clientele to provide us feedback that is open and honest so that we have the opportunity to rectify any problems or dissatisfaction. When the client did raise issues of concern, we rectified them as soon as possible. The client communicated a preference regarding a general window of time for our arrival in the late morning due to her work schedule. If the client had an expectation for a precise time of arrival, it was never made clear to us. Again, as far as we were aware, that was never an issue. The client was charged a rate of $30 an hour. Time spent would vary depending on the number of individuals cleaning, but always averaged a total of 3 hours. When we raised our rate to $35 an hour, we did not increase her rate as a 'loyal customer courtesy' to her. in November of 2013, we presented the client with an arrangement of offering her an opportunity that we believed would suit her needs, preferences and lifestyle, as stated earlier. The service was discontinued under agreeable, amicable terms to the best of our knowledge. We are sorry to learn of the client's dissatisfaction. We wish the client the best. God bless."
Alex M.
Oct 2014
Fred has cleaned our condo regularly for over a year. He takes a lot of pride in his work and doesn't ever cut corners. The house always looks and smells great after he is done. I appreciate his honesty and responsiveness in all of our interactions-- he's very easy to get in touch with and has worked around our crazy schedules if we needed him to come at a different time from when he was regularly scheduled. I appreciate the flexibility of working with a small business rather than a faceless cleaning company and I would encourage you to give Clean Slate a try.
Response from Clean Slate LLC
"Thank you Member name removed) ! We wish you the best!"
Judith K.
Jan 2014
Good people who did a professional job at a reasonable price. We needed quick service close to a holiday. They were very flexible in order to meet our needs. I cannot remember the exact price but it was very reasonable.
DIANE R.
Jul 2013
I have worked with Clean Slate for several years and have found them to be very conscientious and responsive. On the occasion when I have needed an extra cleaning or needed to reschedule, they tried to accomodate the change if their schedule permitted. They work hard for their customers and, as a consumer, I appreciate that. Because they have cleaned for me for so long I have gotten to know Lee and Fred quite well. They have built their business on their integrity and personal reputations and value developing relationships with their clients. I am very comfortable having them in my home on occasions when I am not present. We also have dogs and cats as part of our family and somehow, Lee and Fred help me control the results ol their shedding! In addition, they are kind to them and that means a lot to us. I have recommended Clean Slate to several friends and I would not hesitate to do so again. Job well done!
LIZ S.
Jul 2013
I was generally satisfied with the service. However, I terminated the service following a recent experience that called into question the trustworthiness of the husband and wife team. During a routine cleaning, my husband and I were at the house packing for our family's weekend trip to visit out-of-town family. We were in the way of the cleaners and hurried to pack and get on the road, but spent several minutes talking to the cleaners, including small talk about our trip. We left and subsequently had the house alarm set. Later that night around 10 pm, we received a call from the alarm company to indicate a front door breach. Police arrived and found that the husband of the husband-wife team was at the house, telling the officer that he had come back to clean the toilets (or pick up his wife's forgotten purse...we were not clear on the reason). We had always given key access on the day of service to the cleaners over the years, but had never given them carte blanche to come and go as they pleased; they were expected to clean at the appointed time, generally within a window of time in the afternoon. And, I most surely would have rejected any request to come to our house at 10 pm when we were out of town; though it's noted that the cleaners made no attempt to reach us with such a request.
Response from Clean Slate LLC
"Our company is built on Christian values and Integrity. The only reason we were there on June 7th was to service the client to the level of excellence we have dedicated ourselves to for over 20 years. Due to a death in the family, that was the only time we could service the client before they returned from being out of town. We responsibly waited for the police dept. to arrive in order to explain who we were and the reasons we were there. In retrospect, we realized we should have notified the client of our intent before going back to complete the tasks we had overlooked, as well as, check to see if Lee's misplaced purse was at their place of residence. We have expressed our apologies and acknowledged our error in judgement to the client, as well as offer to reimburse them for any charges incurred from the alarm system company. We regret losing (deleted member name) as clients. We sincerely wish them the best, and are thankful for their 2+ years of patronage. God Bless, Fred and Lee Shields Clean Slate"
Joyce K.
Feb 2013
I like them very much. It is a husband and wife team, Lee and Fred. They are mature and hardworking. I thought they did an excellent job. I am having them come back next week.
HEIDI S.
Jan 2013
I worked with the owners, Lee and Fred. They were extremely friendly, courteous, and it was clear that customer satisfaction was the number one priority.
They put in a lot of time and work at a great price. They were also accommodating at fitting me in on short notice.
Highly recommend them
Thanks Lee and Fred!! :D
They put in a lot of time and work at a great price. They were also accommodating at fitting me in on short notice.
Highly recommend them
Thanks Lee and Fred!! :D
DIANE R.
Jun 2012
Very well. Clean Slate is very professional and they were very responsive to my need to clean before company! They even did some extra things (wipe off window sills between window and screen for example). Very personable, reliable and preofesional in their work.
Jon H.
Apr 2012
Clean slate has been cleaning our house for nearly two years. Their bi-weekly service is a godsend and they do a wonderful job on keeping the house tidy. They are very professional and we have recommended them to several friends.
PAUL P.
Feb 2012
Lee has been a godsend ever since she started monthly cleanings. Our son has a compromised immune system due to long illness, so it's very important to minimize any kind of infection source. It gives us great peace of mind to know that the kitchen and bathrooms are always scrubbed scrupulously clean by the time she leaves. One less thing to worry about!
Lee's cheerful attitude is wonderful as well; she's never had a problem when my family's occasionally unpredictable routine requires changes to the cleaning schedule. I appreciate her patience very much! You couldn't ask for better.
Lee's cheerful attitude is wonderful as well; she's never had a problem when my family's occasionally unpredictable routine requires changes to the cleaning schedule. I appreciate her patience very much! You couldn't ask for better.
Response from Clean Slate LLC
"Wow, Thank you Member! What a complement. I truly enjoy your family!! You, as well, have been incredibly patient and compassionate about my blunders, oversights and mishaps. I truly appreciate you and your family and I am grateful to have you on my schedule. Thank you for working with me. Sincerely!! Lee"
CHRISTA T.
Oct 2011
KATE HAS BEEN REPORTED TO THE POLICE FOR FORGING CHECKS. SHE FORGED AN $80 CHECK ONLY A FEW WEEKS AGO. THERE IS ANOTHER ONE OF HER FORMER CLIENTS ON ANGIES LIST WHO GAVE HER AN F AFTER DISCOVERING THE SAME THING A FEW WEEKS AGO. DO NOT LET HER IN YOUR HOME!
MARK W.
Feb 2011
It's a pretty basic job. Non-smoking, no pets. I've been using Lee for about 1 year now. I have only had one other housecleaning service for one time, so I have little to compare (hence the B ratings in some areas). Lee arrives to work with the usual supplies and vacuum, but what sets her apart is she shows up in knee pads. You know she means business and you know your shower and floors are clean, because she is on her knees scrubbing. I don't always find the picture frames dusted or the tops of tall cabinets. I did chit-chat with her today while she cleaned the kitchen . . . Lee wiped down the counters, sink, etc. She climbed up on the counter to clean the light fixture, she wiped down the cabinets and backsplash, she cleaned the drip pans on the stove. Now, I 'clean' before the cleaning lady comes. That means I pick up as much as possible so she can clean the surfaces and spend the 3 hours scrubbing. If I want something special done, I just leave a note and it's taken care of. Today, she put clean sheets on the bed. Another time, she has hung a clean shower curtain. As long as you remember that you are paying for a block of time, you can request just about anything. Lee is very personable. She respects my home and my family. I have young kids, so we are home sometimes during part of the job. We try to work around her (again respecting the time of the job) when we are here. Having a cleaning service has given me a "Clean Slate" to start from each month. It makes cleaning during the weeks in between easier. As far as punctuallity, Lee always calls if she cannot make it on our scheduled day, and she also calls a couple days ahead to confirm. Her arrival time varies, but it rarely affects my day.
Response from Clean Slate LLC
"Thank you Member! I appreciate you!"
Robin T.
Oct 2010
The service was great! Lee was professional throughout, and the quality of the service provided was excellent.The cleaning was generally green; toxic cleaning substances were only used when absolutely necessary. I plan to continue using her services.
CHRISTA T.
Sep 2010
KATE IS A THEIF. SHE STOLE AND FORGED A CHECK FROM US. WE THINK SHE ALSO STOLE OTHER CASH. WE HAVE REPORTED HER TO THE POLICE AND SHE HAS A HISTORY OF THIS. DO NOT TRUST HER IN YOUR HOME!!!
Response from Clean Slate LLC
"Thanks for the valuable feedback! Always good to see where we can improve! I am so sorry we were not reachable via email for a period of time. (July 22, 2010-Sept 10, 2010) I agree: Email, for me as well, is the easiest and preferred form of communication. I am back on line again, so feel free to email for further contact! ([email protected]) Thank you, for your business! Lee"
Sam G.
Sep 2010
I was very pleased when I came home to a very clean house. Lee did take longer for the initial cleaning than her original estimate but offered to stick to her estimate. She also recommeded someone to clean my windows inside and outside and they worked together to make my house presentable for the first time in years.
Response from Clean Slate LLC
"You are so kind. I humbly and gracefully accept your praises, and am HONORED to have gotten to be the one to make your house "presentable." A huge compliment, might i say. You have been a delight to work with and thank you for the referral you have already sent my way. You are the reason WHY I do what I do. Blessings- Lee"
MARY K.
Jun 2010
They come every other week. Their bi-weekly charge is based on the number of rooms and so forth. I plan on using them in the future.
Kristen S.
Jun 2010
Kate and Lee have been a pleasure to work with. They were very upfront about pricing, their prices are more than fair and they do very good work. My house smells nice and clean when they are done.
Joe H.
Jun 2010
I am pleased enough with their performance to have them continue to clean for me every two weeks.
Homeowner
Apr 2010
They came to do a free estimate, scheduled the cleaning within a weeks time, and were extremely pleasant to work with. We had a great experience!
Andrew R.
Apr 2010
They came to do a free estimate, scheduled the cleaning within a weeks time, and were extremely pleasant to work with. We had a great experience!
MARY K.
Mar 2010
Kate and Lee are great to work with, they listen to your specific requests and seem to inherently know what areas are important to you.
Homeowner
Mar 2010
Kate and Lee are great to work with, they listen to your specific requests and seem to inherently know what areas are important to you.
JUDITH L.
Feb 2010
The women at Clean Slate came to the house and talked with me about what I needed. They were professional and friendly. I felt at ease about them coming to my home to clean and confident things would be done well. I was not disappointed! The house looked terrific!! I have tried other housecleaners and not been pleased. I would recommend Clean Slate to anyone. They offer personalized, friendly, excellent service. Try Clean Slate!
Licensing
State Contractor License Requirements
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FAQ
Clean Slate LLC is currently rated 4.3 overall out of 5.
Yes, Clean Slate LLC offers free project estimates.
No, Clean Slate LLC does not offer eco-friendly accreditations.
No, Clean Slate LLC does not offer a senior discount.
No, Clean Slate LLC does not offer emergency services.
No, Clean Slate LLC does not offer warranties.