Circle City Security Systems Inc

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BUT- We built our home in June of 2008.  We had an alarm system put in.  We received a contract with Circle City Security Systems.  They say that they have a contract with them that we returned, but did not sign.  They started billing us even though we didn't sign the contract?  One company installed the system and explained how to use the system.  Circle City was supposed to be the company responsible for monitoring the system.  We have been paying them $300 a year for a system that we have never used.  I thought I was still paying for the equipment.  I questioned them about the $300 last year and was informed that I have to pay because I have the equipment in my home.  I called them several times this summer because I wanted to upgrade our system and have someone come out to explain how to use the alarm.  I have talked to Mike, Brad, Billy, Holly, and Bill throughout all of the calls I have made to them.  Today, they called looking for their $300.  They informed me that they aren't even monitoring our system!  They said that they have 1 occurance when I was attempting to set up the system that I pressed an emergency button.  I just wanted to have them out to show me how to use the security system and find out that we don't have any actual signed contract with them.  The owner, Bill, who I was speaking with actually hung up on me!  He told me that I am an idiot for paying for something that I wasn't using.  They still want us to pay and refuse to provide a refund for services that they haven't provided!  The point of this is that over the last 4-5 years, they informed me that they don't have a signed contract and we are paying for a service that we are actually not getting!  If our house caught fire, the house would have burned to the ground with no call to the fire department!  Bill said that he has the contract, but there are no signatures authorizing them to bill us for the services!  Bill was very disrespectful, argumentative, made comments about being too busy to deal with me, and even said that he doesn't care if we remain a customer with his company multiple times!  We have been trying to get in contact with them and had been getting the run around until they called us today, finally.   We are very disappointed about the unethical billing behavior exemplified by this company.  They won't even tell us what type of coverage we are paying for with the contract that we haven't signed.  I have NO records of any contract that we ever received from them.  I have NO records of any paperwork that we have ever received from them.

They were accessible. It was a little more expensive than I had thought, but I let my husband take care of it. It got done promptly and they were on time. The billing was a bit confusing, but it was straightened out. I was quite happy and they were understandable and did a good job. My mother is using them too, so it was a good recommendation.

We have had Circle City for many years for both our Downtown business building and for our Southside home. Overall, the service was excellent for the most part... however, lately the communication with the monitoring station has not been as good as it used to be. Recently, a coworker left the front door unlocked with the alarm on. Someone tried to enter through the front door of the business during the daytime and set the alarm off. We were out of town when we got the call, and when notified we asked to send the police to check it  out. When the police left, they claimed they can not lock the unlocked door, and the alarm company claimed they could not turn the alarm back on. So, our building was left with the front door open and the alarm off in a high crime area. We dropped everything to hurry back to town to secure the building and reset the alarm. And, of course, we were charged by the city-county with a false alarm.
I was surprised at the lack of interest on the part of the monitoring personnel over this. The first few years they were very responsive and helpful, but later the monitoring personnel were disinterested and unresponsive. Don't know if that has changed or not. Also, we have Guardian currently on another house, and they seem to have more control over the system, whereas Circle City claimed they were unable to do things the Guardian personnel do. But in fairness, we are paying more for a much more sophisticated system with Guardian.
So overall, they were great... but nowadays, not so much, at least for the business side. And pricewise, they are very reasonable, and never have double billed us. Before Circle City and Guardian, we had a prominent national company that would constantly charge us for a past due bill that we had paid months before. And we would have to dig up a copy of the check and mail it to them to prove it was paid. This happened several times a year, so it was no "accident". Neither Circle City nor Guardian ever did that. They are both honest in their business dealings.

Circle City was prompt, in fact, a little early!  They were nice, and they made sure they did everything correctly the first time they were out.  We will for sure, continue to use Circle City.

I expected a discount for loyalty - didn't happen.  I should've gone with ADT for the amount they charged me - $250.  Later I was billed for $130 for installation.  I contacted the office and said I was overcharged and that I had paid $250 already - she said the overrage I paid would be credited to the account and didn't explain why i was overcharged by the technician.  The biggest issue is that we moved the same week the tech came out to do our install and I realized we were missing a very expensive box of collectibles that week.  So either the box didn't make it with our move (which Two Guys and a Truck is responsible) or the box made it to the new house and the Circle City tech walked off with it.  We can't prove either, and of course "nobody from either company remembers seeing this box."  All we know is that we packed a clear, Rubbermaid tote full of very expensive 1970's action figures and we no longer have it at the new house, so someone is lying.  Two Guys Moving or Circle City Alarm were the only ones who had access to our belongings.

They were great. A kind gentleman came to my home for an estimate. Our cat, who is found of strangers, did not bother him a bit (I was embarrassed). He went over, in great detail, suggestions for our home. It is exactly what we wanted and budgeted for. I felt as if I was sitting with an uncle and he was trying to get the best deal for us. They came to install alarms and all technicians were kind and careful. They forgot to bring fobs (apparently it wasn't on work order, honest mistake) so they gave them to us for free! A man walked me through the instructions and I found it very easy to use. It was tested so I could walk around property to hear it. We've had our alarm go off, our accident, and they were quick to respond. They refused to turn it off until I gave them the secret code, which is great and what one wants with an alarm company. We decided to go with this company because it is local, they are professional and genuine, and it's inexpensive. I've had no problems and have reached everyone quickly if I had a question or concern.

We just moved in this house and they changed the code on the alarm and did not tell us. My wife opened the garage door and the alarm went off. I called them and they finally had to send someone out to fix the alarm. While they were here and the alarm was going off they were trying to up sell me on their products.

They have been very good. Their prices are the best. I felt like they weren't trying to sell me things that I didn't need. The system was explained to me very thoroughly.

The company itself is fine but the service representative we dealt with kept telling us that the upgrade was going to be too expensive. We got in touch with the manager and resolved the problem. The work went on without a hitch. The system works fine and we are happy with the upgrade.

We had a problem with the alarm because of an addition to our home and the alarm would go off for no reason. They came out and fixed the problem and charged for the repair, but called them back and negotiated with them and they took off the charge.

Price is reasonable.

CC has been our alarm company for 4 years. We had some problems a year ago but they fixed it and credited our account. They were very professional about the whole deal. Recently we had them install a sump pump alarm and were very happy with the install and the employee that came to do the work.

Both the sales rep and installer were on time and very polite. The sales representative was relatively new to the company and had to call in to get an answer to a couple of my questions. The installer seemed to be very experienced, cleaned up when he was done and was very pleasant. I received estimates from three other companies but choose Circle City because of their price and because of past experience with this local company at my prior home.

Customer service was very friendly on the phone. The installer was friendly, prompt and knowledgeable. Overall great experience. Much better price than the competition.

THE SERVICE PERSON WAS ON TIME AND VERY NICE. EXPLAINED EVERYTHING, TOOK TIME CHECKING EVERY PART OF OUR SYSTEM.

THIS COMPANY IS A PLEASURE TO WORK WITH. THEY ARE EXTREMELY NICE AND WONDERFUL TO TALK TO. I HAVE BEEN SO IMPRESSED BY THIS COMPANY'S OUTSTANDING CUSTOMER SERVICE. I HAVE HAD TO CALL A FEW TIMES TO GET THE ALARM REACTIVATED, SET UP AUTOMATIC BILL PAYMENT, AND OTHER MISCELLANEOUS QUESTIONS. EACH AND EVERY TIME THE PERSON ON THE OTHER END HAS BEEN A PLEASURE TO SPEAK TO AND KNOWLEDGEABLE. AT MY PREVIOUS HOME WE HAD A SECURITY SYSTEM FROM A NATIONAL COMPANY AND THEIR CUSTOMER SERVICE WAS TERRIBLE. YOU CAN REALLY TELL THIS IS A INDY COMPANY THAT IS PROUD TO SERVE ITS NEIGHBORS. I HIGHLY RECOMMEND THIS COMPANY, NOT ONLY FOR ITS GREAT CUSTOMER SERVICE, BUT ALSO FOR THE PEACE-OF-MIND FROM KNOWING THEY ARE THE ONES PROTECTING YOUR FAMILY AND YOUR HOME.

MIKE KNOWS HIS BUSINESS AND THERE IS NO SALES PITCH AT ALL. APPLE WAS COMPARABLE TO THE TWO OTHER BEST QUOTES I GOT, BUT WAS THE ONLY COMPANY TO OFFER $20/MONTH MONITORING WITH NO MINIMUM CONTRACT. IF YOU WANT SOME OF THE HARDWARE PLACED IN SPECIFIC LOCATIONS FOR YOUR DECOR, MAKE SURE TO TELL THE INSTALLER BEFORE HE STARTS. THEY LEFT NO MESS WHATSOEVER WHEN THEY WERE DONE.

THEY DID A GREAT JOB, VERY INFORMATIVE, GREAT ATTENTION TO DETAIL. GREAT INSTALLER.

LOWEST MONITORING FEE FOUND AFTER CALLING 12 COMPANIES. NO ACTIVATION FEE REQUIRED ON TAKEOVER. ONLY REQUIRE 1 YEAR CONTRACT (STANDARD IS 3 YEARS). INSTALLER WAS FRIENDLY AND PROFESSIONAL. INSTALLER EVEN FIXED A SENSOR THAT FALSE ALARMED TWICE LAST WINTER AT NO CHARGE AND IN LESS THAN 5 MINUTES.