
About us
WHY? BECAUSE OUR EXPERTISE MAKES IT EASY FOR YOU! We know you have been inconvenienced by an accident. Let us help get you back on the road!!! Complete Accident Managers. We can handle everything for you. Take your car to one of our 6 convenient locations (or we can tow it with our company-owned towing service). We will write the estimate, work with your insurance company, fix your car and get your life back to normal. Additional DBA - Church Brothers Avon.
Services we offer
Auto Repair Including Towing, Vehicle Pick-Up & Delivery, Glass Repair & Replacement.
Amenities
Free Estimates
Yes
Accepted Payment Methods
- American Express
- Check
- Visa
- Discover
- MasterCard
Number of Stars | Image of Distribution | Number of Ratings |
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87% | ||
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Filter reviews by service
I told the estimator that I had done as much as I could and needed a bead welded across a broken frame ear, and the right front fender repaired, and then an estimate for the rest so I can subtract from KBB/NADA value and sell it, then have it repaired there before switching ownership of the car to whomever purchases it from me.
The response was that they cannot do partial repairs. Though I find this to be a vapid response, I then asked for an estimate.
The next response was that he refused to do an estimate that he wouldn't ultimately get the job for. Now, he would have, but I understand the sentiment that people intend to do things one way, and do it another. The people who buy my car may elect to fix it themselves and pocket the rest up to KBB value and make some money. This is where I tried to tell him a couple things we could do, like pay for the estimate or tell him I can put up to $2500 in it, all as I pulled out the cash in my pocket to show him I meant business. However, he kept throwing his hands up in the air, along with a clip board, and telling me he was bowing out.
The tone in his voice was that of belligerence. He was not professional in either his speech, his attire, or grooming. It is appalling that I send my own customers here at Prestige Automotive Repair to Church Brothers for body work all the time, and the thought that they may have been strong-armed into having work done. It would have been extortion if this wasn't a free market. But since it is, alas! We live in a time where we can let others know not to use a bad companies service! And if they say it didn't happen how I have explained it here, it's a lie. I would also like to point out that I immediately went to Glendale Body Shop, and they bent over backwards and they are giving me a free estimate! They even laughed when I told them about my experience with Church Brothers, citing that they have many customers who went there first and either had shoddy paint work done, or couldn't deal with bad attitudes.
"Dear members, We are truly sorry for the way you feel. As a business and a matter of our policy, we reserve the right not to get involved in partial repairs due to our Lifetime Warranty and reasons of liability, especially when there is structural damage and potentially an unsafe condition. We hope you understand. Church Brothers"
I received my car the day it was promised. Any time I had a question, I used email and received a response the same day, usually within an hour.
There was a latch that was incorrectly installed, but this was corrected immediately when I returned to the shop. They took the time to hear what the problem was and investigate to figure out what was happening. It was hard to diagnose but an easy fix, and I appreciated that fact that they took the time to make sure everything was correct.
I think this shows a great deal of integrity on their part and I will definitely go back there next time i need work done.
Licensing
State Contractor License Requirements
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