CASTLETON OUTDOOR SOLUTIONS

not good....there was a guy next to the service desk in the repair shop eating a sandwich. I walked in and waited for about 5 minutes waiting for an employee to show up........after he was done eating the guy eating the sandwich looked at me and said "what do you need?" I thought it was another customer but it was an employee who didn't greet me when I walked in and watched me stand there for 5 minutes while he ate......unorganized, didn't know what was wrong with the mower just said it was fixed, terrible communications....got the mower home and it still ran rough

I've been using this company for 20 + years. They've never been great at customer service but the quality of their work was always good and their location convenient so I kept using them for my repair needs. This last visit ruined for me. I came in to drop off my edger for service. There was one person in line in front of me that had obviously been there for some time. There was a man you could see behind a window in front of the counter that could clearly see us but did not budge an inch to either help us or find someone that could. After standing there for 5 minutes he finally got up and I thought he'd help us. Not so fast. He was carrying a bowl of something he was having for lunch. He walked right by the other customer and me, while shoveling food into his mouth without even acknowledging our presence. Eventually one of the technicians noticed us and started to help us when the counter person finally showed up and helped us. A few days later after receiving a call letting me know that my edger was ready to be picked up. I arrived to virtually the same situation. Same guy behind the window, looked up, saw me and turned back to his work. A few minutes later another customer came up and we waited together. Five minutes later a technician noticed us and asked if we were being helped. We told him no and he went back to the guy behind the window to let him know there were customers sitting 6 feet from him waiting to be helped. As he continued to ignore us we waited a few more minutes and finally got up to help us just as the counter worker arrived. I loaded up my edger and went back in to express my satisfaction to the owner. You'd think I'd at least receive an apology, but all I got was "o-ke-dok". I am done with this company.

They picked the chipper shredder, repaired and returned the item.

great customer service and reasonable prices. Very knowledgeable. I was able to watch them do the repair which I appreciated.

I didn't call. I had asked it they could get it by noon and they said they didn't see why not. I went by after work and it was ready and the service manager was rude again.

Took lawn mower in for seasonal tune up. Got the lawn mower back and all of the oil leaked out because they did not replace the seal. Also, when the lawn mower was delivered it had a Toro cover on it even though it was a Craftsman mower. They picked the mower up a second time and replaced the seal and oil and brought it back. Got 2 cuttings out of the mower and it quit running. Castleton Outdoor Solutions refused to fix it and refused to refund the money for the tune up. Took it to another lawn mower shop and they said their was no oil in the lawn mower and it was not repairable. Stay away from this place they have bad service all around and will rip you off!

They repaired my mower. When I got it back, the battery was drained and I had to recharge the battery. I'm not too happy with them. I'd give them an F. The mower works. I called them and they said they would call me with an update but they never did. The actual mechanical fix was fine. I'd give an A on that but as far as the electrical part of it, I'd give them a D. The price was good. The mower worked out good.

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Snowblower wouldn't start using the electronic ignition although this was noted on the invoice as being checked.  I returned the snowblower, but was told this service wasn't covered and they probably didn't tell me about it because the expense of fixing it out-weighed the cost of a new one.  This information could have been told to me prior to picking the snowblower up.

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I was not super happy with them because they took long to do what they had to do. I had to call them back because some of the things they fixed did not stay fixed. The prices was okay compared to other guys but at this point, I don't think I want to use them again.

The truck and tow dolly online reservation through AAA had been confirmed, but an hour before we were to pick it up, we received a call from Castleton Outdoor Solutions.  After looking at our reservation and the truck they had for us, they realized the truck wouldn't pull the tow dolly because it had a lift on the back.  We are not sure who made the mistake because we were panicking at this point!  We had movers who were going to show up at our condo in an hour to load a truck for our cross country move, but we didn't have a truck.  Castleton Outdoor Solutions worked with us to locate another truck that would pull our tow dolly. The only available truck was out of town, and it would take an hour to get there.  After asking the movers to come an hour later, we were relieved and a little frustrated.  We were so grateful that Castleton Outdoor Solutions caught the mistake when they did.  Then they gave us a car carrier instead of the tow dolly at no extra charge for all of the trouble that we had.  Wow, that was really nice!!!  They were super nice in explaining details in getting and securing the car on the carrier too.

They have always been very friendly. They have been very accurate on the estimates of the turn around time that they give me. If they tell me it will take 2 weeks, it has always taken 2 weeks and no longer. The interaction with them was great, they have been wonderful, and the work turned out good.

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they were busy. took my tractor to them on my utility trailer. brush around spindles on mower stopped mower and burned belt to breaking. took it on Tuesday after labor day --finished Thursday of same week. I furnished new belt to install to hurry turnaround time. they were very helpful. tractor now runs and cuts perfect. grand kids love the JOHN DEER

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