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Broad Ripple Computer Repair

Computer Network or Wiring Install or Repair, Computer Repair, Troubleshooting or Upgrades - For Business, Commercial Computer Network or Wiring Installation or Repair Service,

About us

Founded in 2009 by Indiana University graduate Andrew Dietz. Flat rate repairs for PC and Mac computers! Please call for a quote or appointment. We offer on site, drop off, or remote service. We also provide small business IT support, networks, email systems, backup services etc. Please visit www.BroadRippleComputerRepair.com for more information.

Business highlights

Emergency services offered
16 years of experience

Services we offer

Apple & PC/Windows repair, Data Recovery & Backup systems, Hardware Upgrades & Repairs., Virus & Spyware Removal, Wireless & Wired Networking Software Problems

Amenities

Emergency Services

Yes

Accepted Payment Methods

  • CreditCard
Reviews
4.9125 Reviews
Number of StarsImage of DistributionNumber of Ratings
5
95%
4
2%
3
0%
2
2%
1
0%
Showing 1-25 of 125 reviews
Andy C.
Jun 2024
5.0
Yes, I recommend this pro
$160
My experience couldn't have been better. We called on one day and dropped it off. It was ready the next day for a really fair price. The best!

Lark W.
Mar 2024
5.0
Yes, I recommend this pro
Owner Tech-Guru Andy deserves nothing less than a glowing review. Since 2021, he has kept my MacBook Pro (Retina, 15-inch, Mid 2015!) cutting edge! His dedication and commitment to customer satisfaction were evident always. Andy's professionalism and expertise made for a seamless and stress-free experience. I can't thank him enough for the exceptional service he provided and I would highly recommend his service!

DAVID S.
Jul 2022
5.0
Yes, I recommend this pro
$100
PERFECTLY very reasonable charge

ELAINE M.
Oct 2020
5.0
Yes, I recommend this pro
He has been helpful for us. We've been very pleased with his service. We would recommend him highly.

Nicholas D.
Jun 2020
5.0
Yes, I recommend this pro
Andy was so helpful. Every other place I called told me two weeks, got it back i. 24 hours. Everything worked out great. I am planning on doing some upgrades soon, I will be using Broad Ripple Computer Repair for those as well!

Mary T.
Jun 2019
5.0
Yes, I recommend this pro
$120
Andy asked me some questions about my laptop, did some research, then phoned me back with price. Part was ordered and it came the next day. I am thrilled! He fixed it same day.

Andy J.
Jan 2019
5.0
Yes, I recommend this pro
$50
Dropped off in the morning, the day before traveling for Thanksgiving. By early afternoon got the diagnosis that the power chord was bad. He had one in stock, and I was able to buy the chord and was back in business.

DAVID S.
Oct 2018
5.0
Yes, I recommend this pro
$100
This is the third time I've taken one of my computers to Andy. Everything was perfect. I dropped it off at 5PM and got it the next day by noon!

Steve P.
Oct 2018
2.0
$420
Andy indeed got the mechanisms in place to boost the wifi, but he evidently did not thoroughly understand a Bose sound system that I already had in place on my computer to play music. I tried to explain a few things to him, but basically got brushed aside regarding my comments. After he left, I could no longer get the sound system to play properly. When I e-mailed him about my problem, I never heard anything back from him. This made me think he probably should not have been working on my computer in the first place when it came to also coordinating the performance of my sound system. Andy has always been so good in times gone past, but this time I must deliver an overall rating of a "D" as I was unfortunately just not satisfied with the finished product.

Jan A.
Oct 2017
5.0
Yes, I recommend this pro
$110
I went to the store with no appointment. They were able to help me once another customer's work was finished. Replaced my screen and it works great. Very nice to deal with.

Patty E.
Sep 2017
5.0
Yes, I recommend this pro
$180
Andy did a good job of trying to fix our problem in the most economical way. Although we encountered some glitches, the end result was very satisfactory. I would definitely call him again if a future problem arose.

BARRY R.
Jul 2017
5.0
Yes, I recommend this pro
Made simple diagnosis and fixed problem

Carmen T.
May 2017
5.0
Yes, I recommend this pro
$270
It was great. Dropped it off and had it back in about 24 hours.

Judy P.
May 2017
5.0
Yes, I recommend this pro
$455
Andrew was very polite, professional, on time, and went right to work. He diagnosed the issues and explained what he wanted to do. He was quick and good!!!!

Karl H.
May 2017
2.0
$200
Big Problem and Not Resolved: Broad Ripple Computer Repair ordered a replacement keyboard from a Chinese manufacture, installed the laptop screen, and their keyboard. The display worked fine. Unfortunately, they installed a non-US standard keyboard: I think it was a Spanish keyboard layout. I made several attempts to contact Broad Ripple Computer Repair regarding the problem and request that they correct the mistake. They would not return my call.

FRANK M.
May 2017
5.0
Yes, I recommend this pro
$100
Fine, everything was done in one day.

DAVID S.
Apr 2017
5.0
Yes, I recommend this pro
$130
Fast. I called Andy, took my tower to him and got it back in 3 hours. He replaced the power supply. This was something that I have done before and could have done, but Andy did it in much less time than it would have taken me and saved my going to out buy the component and install it.

James W.
Apr 2017
5.0
Yes, I recommend this pro
$100
I'm embarrased to say that I can't recall the techs name, but he is owner and operator of the business so a phone call to the business will get through to him. What was great is that a similar problem developed about 4-5 days after the initial repair, but instead of having to take the computer chassis back, he had installed a remote computer repair program and was able to take care of my problem within a few short minutes.

Susan R.
Apr 2017
5.0
Yes, I recommend this pro
$140
I was able to again use this computer to finish my taxes and it works great. He is a no nonsense type of guy. He immediately offered to meet with me when I first called. The work was finished the next day. I intend to work with him again in setting up my new desktop computer - when this office is cleaned up for visitors. LOL!

BARRY R.
Jan 2017
5.0
Yes, I recommend this pro
$80
Took PC to BRCR Fri. afternoon. By Sat. afternoon it was repaired (Andy said it took only 1 hour to find software problem). It was Microsoft problem he has seen only a few times before. PC works fine now.

BRIAN J.
Nov 2016
5.0
Yes, I recommend this pro
$140
Free diagnostic. Problem identified (bad hard drive) and fixed within 24 hours. Even threw in a free internal wireless card, since the old one died years ago. Cheaper than a new computer, and I get all my music files back. Very professional.

SHEILA H.
Nov 2016
2.0
$100
My laptop was extremely slow. I took it to Andy and was able to pick it up the next day. I was initially very impressed. Some things were much better, but a few things did not work at all. I sent Andy an email and waited a week but received no replay. Then I left him a phone message, and after 3 days, have still not heard anything.
Response from Broad Ripple Computer Repair
"I'm really sorry [Removed Member Name]! I have no record of your message. I am happy to refund your $100 if you can give me a call at 317-627-5587. -Andy"

Irvin T.
Nov 2016
4.0
Yes, I recommend this pro
It went well , as I was trying to find someone to replace the screen for my son's laptop that he uses for college, I was able to call and drop it off and pick up the next day which was a Sunday, wow! We had a minor glitch with the memory chip and he told us if he had more time he would have been able to trouble shoot the problem. The touch screen works find and when my son is home for thanksgiving break I will take it back to have the memory problem addressed.

Stacie K.
Oct 2016
5.0
Yes, I recommend this pro
Excellent service. Andy is knowledgeable, professional, and provides quick response. He knows how to repair computers and does so quickly and with fair pricing. Have utilized BR Computer several times over the years and would never go anywhere else.

KATHY H.
Jul 2016
5.0
Yes, I recommend this pro
Andy Dietz is simple the best! He is patient and always fixes the problem in a timely manner. He is kind and helpful and realizes that a computer that is not working needs quick attention. He is very responsive.
Showing 1-25 of 125

Licensing

State Contractor License Requirements

All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. To find more licensing information for your state, visit our Find Licensing Requirements page.

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FAQ

Broad Ripple Computer Repair is currently rated 4.9 overall out of 5.

Broad Ripple Computer Repair accepts the following forms of payment: CreditCard

No, Broad Ripple Computer Repair does not offer free project estimates.

No, Broad Ripple Computer Repair does not offer eco-friendly accreditations.

No, Broad Ripple Computer Repair does not offer a senior discount.

Yes, Broad Ripple Computer Repair offers emergency services.

No, Broad Ripple Computer Repair does not offer warranties.