Brewer Heating & Cooling

My Trane heat pump was installed in 2008. Over the years, dirt around the outdoor unit had washed away to the point the base the outdoor unit sits on was unstable. When I contacted Brewer Heating and Cooling, they listened to my concerns, and quoted a price to replace and level the pad. A technician called in the time window to give an update on when they would arrive. They quickly completed the work and made sure it was level, and that I was satisfied. The price was what was quoted - no suprises. It has been refreshing dealing with Brewer Heating and Cooling. From my experience, the impression of them is they are a company with uncommon integrity. They listen to you. If it makes sense to repair your unit, vs replace, they will give that option vs. just condemn equipment. No high pressure sales tactics. Honest in what they tell you. They did a very good job installing my system, not taking shortcuts in the proper procedures. Since installed in 2008, my unit had one minor component failure; replaced under warranty. I monitor the performance, it is still as good as the day it was installed. That is evidence of a good job in the installation.

It was a wonderful experience! I was told by another company I needed new heat pump or get an expensive repair. He gave me an estimate for new heat pump. I called Brewer to get second opinion. Jay came and looked it over and told me my choices. He also priced a new heat pump and his price was much better than the other company. Jay was very nice and easy to deal with. He did not pressure me at all and answered all my questions. I called him the next day to tell him I was ready to purchase. Soon after, he e-mailed me the quote we had discussed when he came to my home, and it was all just as it should be. I had a date in mind that would work best for me for the install and he accommodated. On the morning of install, Nate called to tell me they were on the way. He and Landon got there as promised and got to work immediately. They were focused and professional and easy to deal with. It all went very well. I could not be happier with Brewer Heating and Cooling. I feel like I have friends in the heating cooling business who will answer the phones 24/7 if I have an emergency. Also, the woman who answers the phone is very nice. I wish I'd found Brewer sooner. They are great!

It went VERY well! Not only were both technicians RIGHT on time if not 5 minutes early (on separate days), they were extremely polite and friendly!! We needed the first guy to assess our system as a second opinion. This tech was VERY thorough and walked me through each major parts of our HVAC and why we would or wouldn’t want to take care of a particular issue...he THEN didn’t even charge us for the consultation because he felt that he really didn’t do anything to require a charge! The next day the other tech came over to quote us replacement systems. There were at LEAST 5 or 6 systems to choose from and he went into great detail about each system so we could make the most educated decision. He, also, did not charge us for the appointment. Not to mention that their quotes for systems were at LEAST $3,000 cheaper than the chain providers quoted us!! We WILL call again if our system needs repair/replacing the system AFTER our home warranty expires.

Although they do not list Mooresville on their website as a service area, we are in Mooresville and have used Brewer H&C for years for a new furnace, AC, and now the water heater. We noticed one evening around 6:30 that there was water all over our laundry room floor. We determined quickly it was coming from out water heater (8 years old). I called Brewer's number and was given an after-hours number to call - one of the techs. He was able to check the schedule and said they would have someone out to our house the next day. At 7:30 the next morning, MariBeth called and their tech, Derrick, arrived by late morning. MariBeth said that they happened to have a new 50 gallon water heater (ours was a 40) that had a dent in it from shipping and if we didn't mind that, we could have for $100 less than the 40 gallon, so we took it. Installation of a Bradford White heater went smoothly.

Brewer Heating and Cooling did a minor repair under extended warranty on a component that failed on a heat pump they installed 10 years ago, the first repair since installation. Service was quick, and professional. Their NATE (North American Technician Excellence) certification was one factor in selecting Brewer H&C originally. Short-cuts are more often taken than not in installation of HVAC systems, which can shorten the life of the system, and result in higher heading / cooling bills. Brewer mechanical did an exceptional job in installing the system per the proper procedures. They also listened to my concerns and issues I had with my original system (by another contractor) and addressed those in the new system. The result is after 10 years, the system performance as measured is as good as when it was installed.

This is the third time I have used Brewer for my annual heating and cooling checkup. Josh was our technician this time. All three technicians we have had were all professional, polite and honest about the condition of our system. We have been very happy with their services.

I used Brewer Heating and Cooling for my most recent HVAC service this past year in my newly constructed home. From the scheduler to the service tech, they are always responsive and professional. I also appreciate that they always give you a heads up call to let you know when they're on their way.

They have always been conscientious, punctual, done the work that needed be done, and reasonably priced.

They have done a fine job. They have worked for us as long as we have the house. I have worked with them for a lot of years. We have had for 20 years. We have not had any problems with any of it other than one time we had some power outage. Something did not go back on and they responded immediately to come and fix it to turn it back on.

They arrived when they said they would, assessed the situation and got the part under warranty even though the previous contractor had not registered it.

Called at 7:30 a.m. and service rep was there by 8:30 a.m. Had problem diagnosed and fixed within one hour. Needed replacement of sensor/safety part.

They have always been professional and helpful. I became a loyal customer for life several years ago, after the owner took time out of Christmas shopping for his kids on Christmas Eve night to fix my furnace, which wasn't working properly. He only charged for the piece he had to replace, not his labor. They don't try to sell me things I don't need. This time I told them we would be moving soon. They said I probably didn't need the insulation on the air conditioner this year, but I chose it since we're putting the house up for sale.

I had a wonderful experience and Isaac Brewer is one of the nicest men you will ever meet! They made sure everything was operating correctly before they would leave.

I purchased a Trane gas furnace and AC/Heat Pump system from Brewer in 2010. In 2014, the A/C unit developed a refrigerant leak. Brewer came out to repair the system, and the culprit was a hairline fracture on the refrigerant line exiting the condenser. Trane would not honor the warranty as it was not a moving part, but Isaac Brewer (the owner) felt it was a manufacturing defect and went to bat with Trane on our behalf. Isaac repaired the line and secured a fair resolution with Trane on our behalf. This summer, the AC unit again lost refrigerant. Isaac came out personally at 7pm (in the rain) to diagnose and repair the leak. He found that under extreme pressure (more than 600psi) the repair had developed a very small leak over time. Isaac repaired and replaced the refrigerant at NO COST--nearly $700 in refrigerant and labor. I could not be happier with Brewer Heating & Cooling. They provide great quality work at a fair price, with excellent communication. Best of all, they stand behind their work with top-notch customer service. If everyone provided customer service like Brewer, there would be no need for Angie's List. I would recommend them without hesitation or caveat.

They are a straight “A’s”. I have no problems with them. They did a good job and I am quite satisfied with the new system that is saving me money, I think my electric bill has gone down.

Our HVAC unit broke a couple days ago. Trying to find time to have someone come look at it, I called Brewer after my dad recommended them. They said they would be there within a couple of hours, but showed up within a half hour. The technician, Derrick, did a great job diagnosing our problem, letting us know it's a fairly common part replacement, and took care of the issue within the same visit. We saw an instant change in our temperature. Derrick also answered our questions about our heating system not being efficient as well as noticing another small issue with our vent. Brewer Heating and Cooling went above and beyond my expectations. Derrick was honest and extremely helpful. We will definitely be using this company again in the future.

As always, they were on time, worked quickly, and were friendly.

The consultant, Jay, showed up promptly to give me a quote, he was very informative and helped me understand the product that I was considering. I was also made aware of the potential savings in regards to energy efficiency and how that compared to the respective price of each model. After I picked a product and payment plan, I picked an installation date. The installer arrived later than had been quoted, but did receive a call when he was on his way. Through out the entire process the installer and his assistant were very professional, kept the area clean, and the finished project is awesome. After the installation, I received follow up from Jay, making sure everything was alright. I really appreciate the amount of effort they put into customer service.

Installation day was pretty straight forward. They showed up and removed the old furnace and condenser, installed the new ones and wired it up, installed the humidifier and humidistat. Installation lasted until 3:30pm or so with programming of the new thermostat and explaining to me how to operate the system. After a couple of days, we realized that the humidifier was not coming on. They promptly came out and corrected the situation and everything has been running fine since then. They just had to wire the humidifier in a slightly different way. It took about 15 minutes to correct if that. Overall, the experience was very positive and we should be comfortable for some time to come.

Isaac (the owner) came out and gave mea quote. On top of that he tried to fix the AC unit so I could get some more time out of it, free of charge. In the end I needed a unit, he gave me a great unit at a good price and quickly. I would highly recommend them to anyone.

Showed up on time. My furnace had to be completely taken apart and some of the parts taken outside to clean. Servicing took 2 hours and I can't be happier.

The technician was helpful and gave us tips for using the air conditioner for maximum cooling results.

Our home is an old total electric 3-bedroom ranch cooled with a thru-the-wall air conditioner and heated with baseboard heat. When our air conditioner stopped working, I called the Brewer Heating and Cooling Company. We did not want ductwork running through our attic because our neighbors had had problems with leaks in their attics and then had to repair their ceilings. Mr. Jay Buckles suggested the Mitsubishi Ductless System. Mr. Nate Brewer and Mr. Thomas Jefferson were our installers. The system works flawlessly beyond our expectations keeping our entire home at a constant temperature. I credit Jay for the excellent assessment of our home's needs and the excellent installation of the system done by Nate and Thomas for this successful result. We are very curious to see what kind of savings we can achieve using the Mitsubishi's heat pump as a supplemental heat source to our baseboard heating in the winter. I want to thank our Angie's List Members through their reviews and comments in helping us find such a reputable organization as the Brewer Heating and Cooling Company.

Installers arrived on time & began the work. They kept the work area clean & neat, removing the old units & putting them in their van as they were taken out. They worked methodically & took time to explain the step-by-step process of what they were doing during the job & answered all the questions we asked. Both installers were knowledgable, professional & courteous. They provided excellent options/suggestions when we had choices to make, & they left the area around the furnace cleaner than they found it. Brewer Htg & Clg took care of all the paperwork with the manufacturers warranty registration, the utility rebate programs & provided the federal tax credit info. All in all, it was an excellent experience for my wife & I.

We called on Monday morning and the Service Tech was scheduled for later that same day. The Tech was on time and called 30 minutes before his arrival. He was friendly, polite and knowledgeable. He quickly completed troubleshooting the problem and presented us with the quote. He completed the work. He was very thorough and took his time. He didn't mind answering questions or having someone look over his shoulder. He did a great job and our A/C is working great! We would definitely use Brewer's again and request the same Tech.