Bill Estes Chevrolet

They do a great service. I just had my oil change. They service my car for 20 yrs.

The service has always been good, build up points for every service you get, and you get to use the points for coupons and discounts. I have been going to him for my car maintenance ever since I bought the car.

They do good work but their time is definitely off. It usually takes longer than they project up front but they do offer a concierge service within a certain distance. I would continue to use them with some reservations.

They're my go to. They're always good to me and professional. I wouldn't go anywhere else.

They are a reputable company and we will continue to use them.

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It was free.

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They are very accommodating and helpful.

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I scheduled an appointment for my vehicle with the service department on 7/15/15 at 7 AM with Chebon White.  Chebon was not the gentleman who checked me in and the appointment was unable to be found in the computer even though I had a confirmation e-mail sent the evening before.  They checked the car in, figured out the issue, found other issues I didn't know about  and fixed the car for $2500.  I went to pick up the car and when I went to turn on the car, while still at the facility, it would not start.  I tried starting it twice, then my dad tried twice, the service advisor tried as well before getting someone from the back.  That person came out tried to start it with no avail and said that he would go get some diagnostic equipment would test the car and would call us tomorrow.  The car had NEVER done this before!  We left the car there and they called the next day to pick up the car.  We picked up the car and 2 days later I went to start it to go to work and it wouldn't start again.  I called the service department to see what had been done to fix it the first time and to my surprise they had done NOTHING!  They had just called us to pick it up, that is it. We left the car again.  This time they decided that it was a faulty relay.  They called to tell me it was fixed, everything was great and to come pick up the car.  When I arrived to pick up the car while I was waiting I read the service report and noted that it said that they had swapped the "faulty relay" in my starter with the relay in my A/C.  LUCKILY I had read that so I asked to speak with a manager.  The manager, Pat, was the first helpful person I had talked to.  I asked him if I was reading this correctly and if they had "fixed" this problem by creating a new problem with my A/C since the faulty relay appears to still be in my car.  He said that it had appeared that had been done and apologized and suggested that we continue to leave the car with them and they would have a mechanic drive it home to see if they could get it to act up.  I said OK and signed the necessary paperwork.  They called me a couple of days later and said that they could not get it to replicate and to come pick up the car.  I reluctantly picked up the car again.  The very next day when I was at work and had to go to a very important meeting I could not get my car to start.  I had to borrow someone elses car to go to the meeting.  When I returned from the meeting I still couldn't get it to start.  I went back to work and at the end of my shift it did end up starting.  I drove it back to the service center that night.  This time they finally gave me a courtesy car.  That was not without begging since this whole time I had been borrowing cars to get to work.  So this is where we are at... my car has been with them for almost another 2 weeks.  They claimed that they could not replicate the concern, but then when I was speaking with a manager and he was reading the notes out loud it had happened there but it just hadn't happened long enough for them to get diagnostics hooked up.  So they had seen it happen but still sent it home telling us that they couldn't replicate it because they didn't know what was going on!  They completely lied to us!  They then told me it was the fuel pump and that it was cost another $1100 but they would discount it to $980.  They wanted to charge me another $1000 for an issue THEY CREATED!  When I asked if they would guarantee that this would fix the car they started to back track and then weren't so confident that it was the fuel pump.  They then said "I have one of the managers looking at the Tahoe again as we aren't confident that it's the fuel pump."  So they were completely OK with me spending another $1000 of my money willy nilly but when asked to guarantee their work and their guessing game then they weren't so sure about it!  So I asked that they refund my money from the services provided as there is clearly a cause and effect relationship here.  Car came into their shop starting all the time and left their shop starting when it wants to.  The only thing that changed is whatever they did in their facility!  They called for me to pick up the car yet again with nothing being done so on Friday I called again to speak with a manager.  I called and left a message with Chris Spratt.  He did not return my call.  So I called again on Saturday and spoke with Pat again. He assured me that they would do everything possible to try and fix my car and would call GM to see if they have had this concern with other Tahoes and what they could do about it.  It was amazing to me that it took a month to come to this revelation but was excited that Pat was helping me again.  He said that he would call me Monday.  I didn't hear from Pat Monday morning so around noon I called in to talk to him.  I was shocked to hear that Saturday was his last day at that facility and he would not be calling me back.  I was amazed at how poorly run the service department was and how horrible the customer service was.  I didn't know it was about to get worse.  I asked who else I could talk to and they connected me with Chris Spratt. Chris was abrasive and on the defensive from the get go.  He told me that it was either the fuel pump or the fuel injectors but they didn't want to fix anything until they new for sure since it was really expensive.  I thought we had already ruled out the fuel pump?  I told him that I didn't expect to pay for the repairs since it happened there and I believed it to be connected to something they did.  He told me that I would have to pay because it was nothing that they did.  I asked him if he knew that then what was wrong with my car.  He said that he didn't know.  I wanted to know how he knew that they didn't do anything to cause this issue if he didn't know the problem.  I asked if he thought it was a complete coincidence that this has never happened with this car until after they worked on the car.  And he informed me that it was a complete coincidence.  I do not believe this is a coincidence but I do believe it is convenient for them to say that so they can continue to make me pay for their guessing games or continue to leave with a car that they broke.  I asked that they return my money for previous services that resulted in my inability to use a trustworthy car and they refused.  We are now at a stand still.  They can't fix my car and won't return the money I gave them to break it!  I FEEL SO HELPLESS!  I WANT SHOPPERS TO BEWARE AND TO NEVER EVER USE THIS SERVICE DEPARTMENT!!! They are over priced, not skilled, not helpful and customer service is horrendous!  Please don't be their next victim!  I would have been much better off if I continued to drive with the service request!!!

I dropped off my car in the morning and it was ready the afternoon of the next day.  I had already planned to leave my vehicle overnight.  I also had a card for a complimentary wash and vac that I received on a previous service, when I didn't know I would need to leave my vehicle for two days.  I appreciated the extra service to make up for the inconvenience.

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They do a good job. I've been going there for the last five years. They let me know what's needed and stuff. They personally come out and discuss with you the price of the work that needs to be done, what they recommend and give you room to decide what you need to do, they don't push you to do things. They give you the diagnostics and let you know what you can afford to do and what you can do later. They have coupons that you can use. They are very good at cleaning up the vehicle and bringing it back to you. Their price is pretty reasonable for a dealership. They send out drivers to pick you up when the car is ready.