ATKINSON HEATING AND AIR CONDITIONING

unknown

Got a immediate call back from Jim Atkinson. Arranged a time for him to
come out, communication was great, and he took his time and assessed the
problem. It ended up being something really simple. He was very honest.
Did a great job. I would definitely recommend the company.

I found out that I could have had something fixed years ago today when I had another company come out. A part that they said was irreplaceable, in fact was replaceable, they would have just had to have worked a little harder. I am generally displeased with them overall.

They did such a great job of sealing my system I noticed a definite change in my HVAC system, it’s a lot more efficient now. They did extremely good work. I would absolutely hire them again.

I found out that some PVC attached to my furnace was recalled and could possibly leak carbon monoxide. I went through the recall set up by the Consumer Product Safety Commission. I contacted Atkinson's to do the work, in spring of 2008, since he was a contractor registered with the recall program. I did not hear back from them for several months. Finally I called and spoke to Joe again and he said he was waiting on me to submit info to the CPSC (which I had already done). After I contacted the CPSC again, Joe called me in November to say he would be out to do the work, but he needed to see the furnace again. I did not hear from him again until I called the beginning of January 2009. He said he would be out that week to perform the work. I have not heard from him since. I am not going to have him perform the work considering the poor customer service I have had.