Aptive Environmental

We’ve been a loyal customer for 18 months, but decided to switch to a local company several months after our 12 month contract expired. When I went to cancel, they told me they were going to charge me a $199 “early cancellation” fee despite our contract ending 6 months prior. When I called them out on it, they apologized and stated they zeroed out my account. This is an extremely shady business practice to have when a customer decides to cancel service. They have indefinitely lost my business and I would not recommend them. Find a local company.

It was for the outside. I have a four seasons protection plan. Overall, good.

it is working. Too much money for it.

I don't usually buy services from a door-to-door solicitor, but his timing was impeccable, as I had just been in the process of researching pest control companies. I (stupidly) signed a one-year deal with Aptive to take care of my ant and wasp problems. Over the next year I had to have them come re-treat, on average, twice after each service. (Not counting winter, because these insects are not active in the winter.) Finally, when my contract expired, I canceled my service and went with one of their competitors, who took care of the problem in one visit. Aptive seemed to send a different person each time who didn't have much of a clue what he was doing. In fact, one of them said, "I don't know what to do, but they said to use this stuff." Finally, within a few hours of each treatment, they would call and demand payment over the phone, even though my account was up to date prior to that service call.

Scammers. Beware! This company solicits illegally and does not perform the work contracted for. They then attempt to extort money from customers. Do not be deceived by the high volume of perfect, almost identically written, fake reviews on Google. Letting these people into your house would be one of the worst decisions you ever made.

terrible not worth it

It turned out very well. We've had them out twice. They do an initial treatment. They did one inside and out and they come back 30 days later and do another treatment. What they do is, they treat the yard and the inside of the house and then they come back a second time to kill the eggs in the yard that they did not get the first time, due to the cycle of the insect. They charge $39 for the first treatment and then $89 for the three that follow. In order to get that price I had to do a one-year contract. If you cancel it before the one year is up then you get billed for part of the remaining balance. That's how that works. The products were environmentally friendly and not harmful on the pets and they were effective. We can tell a difference in the incidence of insect population in the house. The price is reasonable.

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