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AMERICAN LEAK DETECTION- INDIANAPOLIS
Concrete Flatwork - Repair & Resurface, Poured Concrete Wall Service, Concrete Foundation Installation,
About us
American Leak Detection’s highly trained technicians use non-invasive leak detection equipment to accurately locate leaks to save time, money and avoid unnecessary property damage. We are the world leader in the accurate, non-destructive detection of all leaks including hidden water, sewer and gas leaks.
Business highlights
Emergency services offered
27 years of experience
Services we offer
Basement Leaks, Claims Investigations, Concrete Crack Injection, Infrared Leak Detection, Inside Walls, Leak Detection, Plumbing Leak, Radiant Heat Systems, Sewer Video Inspection, Slab Leak, Spa & Fountain Leaks, Swimming Pool, System Leak Survey, Utility Line Location
Amenities
Emergency Services
Yes
Accepted Payment Methods
- CreditCard
Reviews
4.736 Reviews
| Number of Stars | Image of Distribution | Number of Ratings |
|---|---|---|
| 83% | ||
| 6% | ||
| 8% | ||
| 3% | ||
| 0% |
Showing 1-25 of 36 reviews
Sherry B.
Jan 2015
unknown
Janice Y.
May 2014
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Response from AMERICAN LEAK DETECTION- INDIANAPOLIS
"The initial leak detection service call from [member name removed] was on August 8, 2013. Leak detection services were performed on August 8th. [member name removed] called and stated the leak was not where we had marked. American Leak Detection returned to the residence on August 13th, and the leak was relocated. The leak was then exposed by the ALD technician, which is an additional step, not usually taken. The Indianapolis office gave [member name removed] a full refund for the amount of $365.00 on August 21, 2013 for incorrect location of leak. There was no further communication from the homeowner until her review on Angie's List, nine months after full refund was given."
Steve W.
May 2014
They were able to locate the leak using all of their high tech equipment, which included a thermal camera and different types of sound equipment. They feel pretty confident on the area marked, so now I need to hire a plumber to jackhammer the area and repair the leak. If for some reason this isnt the area, they assured me they would come back at no charge when the plumber is here to re-evaluate the situation.
I will post an update when the work is completed by the plumber to let everyone know if indeed they saved a lot of demolition trying to locate a pesky pin hole leak.
I will post an update when the work is completed by the plumber to let everyone know if indeed they saved a lot of demolition trying to locate a pesky pin hole leak.
Patricia W.
Mar 2014
They were prompt and very professional. I felt this was money well spent as the repair for this would entail cutting a hole through the foundation in my kitchen so it was important to me to have this leak pinpointed as closely as possible. When the repair was made, the leak was within 8-12and quot; of where it had been marked.
Usha K.
Dec 2013
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Mary H.
Dec 2013
After leaving several messages and after several days my plumber called them and they came the next day. There were problems locating the leak. At the first marked location the plumber cut the first hole in the floor found no leak there. I called and left a message and explained the situation when the technician called back. The technician came and after an hour of extensive searching he marked another location which was at least 7 feet away in another room. The plumber cut a hole at the second location there was no leak there either; but there were some signs of moisture. Due to lack of time to have Leak Detectors come back the plumber then cut another hole at a location about 24and quot; away and found the leak. There was considerable extra cost due to the additional holes having to be cut into the foundation and carpet having to stretched at the first hole. I probably should have called back a third time but I was out of time due to work issues. This vendor called me and discussed the issues and agreed that there were problems and has made a full refund for the services rendered; they have proven that they are an honest service provider and are sincerely concerned with providing excellent service.
NANCY P.
Oct 2013
When I phoned the company and spoke with the manager and explained the problem they set up an appointment. The Provider checked the water lines using air pressure to locate the leaks. The technician was thorough and found the leak locations. Water was turned off since this is a HUD property and we were unable to test the actual water lines until the leaks were found. American Leak Detection does exactly what they are suppose to do and that is to locate leaks, they do not repair water lines. I would use this company again. I am a realtor and this work was performed at a property being purchased by my client.
Deborah H.
Nov 2012
Mike and coworker (sorry don't remember his name) made time to come out before Mike would be out of town for the next two days. They listened to my problem, hooked up a line to my washer spigot and immediately found that the leak was right below where the water was coming up.
Mike then took the time to cut out some of the drywall and wrapped a towel so that water would come into the garage as opposed to going down the wall.
Then they took the time to move my washer/dryer into the garage so that I would not have to. I really appreciated that!
They were very professional but had a wonderful attitude. If it wasn't for the plumbing issue, it would have been a pleasure to deal with them!!
Mike then took the time to cut out some of the drywall and wrapped a towel so that water would come into the garage as opposed to going down the wall.
Then they took the time to move my washer/dryer into the garage so that I would not have to. I really appreciated that!
They were very professional but had a wonderful attitude. If it wasn't for the plumbing issue, it would have been a pleasure to deal with them!!
Dede M.
Jun 2012
After I explained what information I had in regards to the source of the leak, the technicians were able to detect the source of the leak by using an instrument that can detect moisture in a wall. One of the technicians was able to get in our crawl space and saw evidence of moisture in there. They were able to find out exactly where the water was coming in the house.
David H.
Jan 2012
I had used them before when there was a leak and they were the only ones who found that leak with their equipment. Everybody had equipments that told them there was a leak or not but it could not find where the leak was. They were able to tell me exactly where the leak was.
Lou R.
Nov 2011
Other people who repair pools use these folks to find leaks, so it was recommended that I go straight to the source. Leak was fixed, but concrete work initially (bad day, rain, etc.) was not good. After a call, I was overwhelmed with how quickly they not only fixed the problem but also made sure it was ok, and sent me a small gift. Great customer service.
VINCE M.
Nov 2011
We are thankful the company was able to precisely locate the leak, so we only had to disturb a small section of concrete. Altho the place they repaired is somewhat noticeable, the concrete is level and matches as best it can. This method of repair is much preferred to replacing an entire section of the concrete deck and tearing up the yard.
Jane G.
Nov 2011
I had an inspection on the house that I did end up buying and was concerned that there might be a water leak in one of the pipes under the slab. American Leak Detection determined that there was no leak. They came out really quickly. It was expensive. They were there for half an hour. If I had had a leak, they would have saved me a lot of money, so it was worth it.
LOU R.
Oct 2011
Great.
Howard G.
Sep 2011
They found the leak.
WILLIAM H.
Jun 2011
I called them at around 11am and they were at my house by 1pm the same day. The technician found the leak rather quickly - within 20 minutes and walked me through what he did and why he was confident the leak was where he said it would be. I am happy to say he nailed it - to be more accurate he would have to have X-ray vision. He used compressed air hooked up to the hot water side of my plumbing and listened for rushing air and bubble - the sound was rather loud - indicating it was close to the surface. His job made me feel better about hiring a plumber to break into the slab and know that I was not going to have holes all over my house. They also aoofer a 30 day guarantee. They can only find one leak at a time so if there was more than one leak, then they would come back and find the second at no additional charge. The leak was in my laundry room and I ahd removed the washer and dryer as well as removed the water damaged basebaords and some drywall - this made things easier for him and ultimately for me. The better job they do detecting the leak, the better off you will be!
Usha K.
May 2011
They were very knowledgeable and did a great job. I thought that the quality of work was very good.
Diana P.
Apr 2011
We didn't get the problem solved, our pool still leaks. They went out and found some leaks here and there. But the pool always had some leaks in it. The job was not concluded. We are considering someone else this summer. They were a very busy company and they were hard to schedule. We were not satisfied as the job was never really concluded. I can't say much about quality when the job was not done. I have no complaints about their professionalism. They may be the only company in town so I don't have a choice. I might not get it fixed I will get the whole thing re-done. That's the only service I will use them again for but instead of detecting leaks, I won't have anyone for that I will resurface the whole pool.
Response from AMERICAN LEAK DETECTION- INDIANAPOLIS
"The first time American Leak Detection (ALD) came to the member's home was in 2005. Our customers are told when they schedule that their pool must be full, clean and clear. This is imperative for a structure test to be performed as we visibly inspect each area of an entire pool structure. We did a complete electronic leak detection on his pool. There were no plumbing leaks at the time of our detection. A complete structure test was unable to be performed due to the pool being cloudy. However, we did find a leak on the return face plate and applied epoxy to the area of the leak. We instructed customer to clean the pool and we would return to complete our services. Approximately 2 weeks later, we returned and completed our structure test to find no additional leaks. ALD marked the water level at that time and instructed customer to monitor for water loss and call if further assistance was needed. The next time ALD was called to his home was in 2009, four years later. Again, we did a complete electronic leak detection to find that the pool's horizontal and vertical seams were leaking. ALD does not repair seams so we instructed the member who to call for his seams to be resealed. It is important for customers to note that ALD has warranties for all services rendered. If a leak persists, we will come back at no charge if the customer calls us within 30 days of service. In addition, it is important for the customer to monitor their pool for this very reason. Had we known this pool continued to leak, we would have came back at no charge and continued to resolve the problem. In this situation regarding the leaking seams, until all seams are re-sealed, the pool will continue to lose water, and it would have been a waste of time and money for all involved to continue testing this pool if seams were not repaired. ALD stands behind their warranties and remains loyal to their customers. We would be happy to assist the member with his continued pool problems."
John H.
Apr 2011
have a problem with water consolidating in my ducts , they came out to see if it was an leak from my well, was very prompt and explained things well. They did adjust my water pump at a N/C .
STEVEN F.
Mar 2011
We liked that they actually returned our phone call because the other places didn't call back. The person that came out was wonderful. We would recommend them.
SARA H.
Feb 2011
It was a complicated situation because it turned out that it couldn’t be fixed without pulling the tub out. They did diagnose exactly what was going on. I was satisfied with their service. It helped me figure out that I have a bigger project than I thought. I would use their services if I have a pool or spa anymore.
Tonya B.
Jan 2011
this company gives you confidence that a problem is taken care of.
Howard G.
Jul 2010
Very professional, will continue to use.
HOA D.
Jul 2010
They were great. The amount paid was a little pricey. They were very informative and professional. They explained what they were doing and I recommend them. They were excellent overall. If need be, then I would use their services in the future too.
JANET R.
May 2010
They were very nice, but they could not find the leak. We ended up finding it ourselves.
Licensing
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FAQ
AMERICAN LEAK DETECTION- INDIANAPOLIS is currently rated 4.7 overall out of 5.
AMERICAN LEAK DETECTION- INDIANAPOLIS accepts the following forms of payment: CreditCard
No, AMERICAN LEAK DETECTION- INDIANAPOLIS does not offer free project estimates.
No, AMERICAN LEAK DETECTION- INDIANAPOLIS does not offer eco-friendly accreditations.
No, AMERICAN LEAK DETECTION- INDIANAPOLIS does not offer a senior discount.
Yes, AMERICAN LEAK DETECTION- INDIANAPOLIS offers emergency services.
No, AMERICAN LEAK DETECTION- INDIANAPOLIS does not offer warranties.