ALL BRANDS SERVICE REPAIR

CALLED 8AM ON SATURDAY, TECH CAME AROUND 12:30PM. FOUND PROBLEM AND REPAIRED QUICKLY (APPROX. 30 MINUTES). I LOOKED UP THE COST OF THE PARTS REPLACED ON THE NET...$30). $210 SEEMS HIGH FOR 30 MINUTES AND $30 WORTH OF PARTS. WOULD PROBABLY CALL AGAIN IF DESPERATE, AND ILL APPLIANCE NOT UNDER WARRANTY.

A $10 SERVICE FEE (AS ADVERTISED IN YELLOW PAGES) WITHOUT REPAIR WOULD HAVE BEEN VERY REASONABLE. HOWEVER, I WAS CHARGED $40 AND NO REPAIRS WERE DONE. THIS IS THE PRIMARY REASON FOR MY COMPLAINT. I WAS TOLD "THE $10 SERVICE FEE WITHOUT REPAIRS ONLY APPLIES IF YOU LIVE INSIDE 465" THE YELLOW PAGES MADE NO MENTION OF THIS- JUST SAYS "$10 SERVICE CALL WITHOUT REPAIR, FREE WITH REPAIR". THEY DISPATCHED A SERVICE TECH. WITHIN A FEW HOURS OF MY CALL. HOWEVER, WHEN I CALLED TO COMPLAIN ABOUT WHAT I FELT WAS MISLEADING ADVERTISING, THEY BLEW ME OFF. I DIDN'T LIKE THAT THE SERVICE TECH. HAD ME MAKE THE CHECK OUT TO HIM PERSONALLY AND THEN DIDN'T GIVE ME A RECEIPT. I WAS SO INCREDULOUS THAT I JUST WROTE THE CHECK AND GAVE IT TO HIM. AFTER HE LEFT IN A HURRY, I REALIZED THAT HE DID NOT GIVE ME A RECEIPT. I CALLED ALL BRANDS BACK AND QUESTIONED THE $40 SERVICE CHARGE AND THEY CONCURRED WITH THE SERVICE GUY. I ASKED THEM TO MAIL ME A RECEIPT AND THEY SAID THEY WOULD, BUT WE'LL SEE. THE WHOLE

COMPANY WAS VERY UNPROFESSIONAL IN THEIR LANGUAGE.