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About us
Access Mobility, Inc. & Access Elevator. BBB accredited business. Family owned. Additional fax - (317) 784-6391. Accepts payments via cash, check, Mastercard, Visa Discover and AmEx.
Business highlights
54 years of experience
Services we offer
Scooters, adjustable beds, bathroom safety, commode lifts & bathtub lifts. Bath tub cut-outs. Repair almost all brands of equipment. Have an extensive parts department & stock scooter and wheelchair batteries., cushions, elevators, grab bars and installation, lift chairs, mobility aids, patient lifts, power door openers, ramps, rv lifts, scooter lifts, stairway lifts, vehicle modifications, wheelchair lifts, wheelchairs
Amenities
Free Estimates
Yes
Accepted Payment Methods
- CreditCard
Reviews
5.033 Reviews
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Showing 1-25 of 33 reviews
S H.
Nov 2019
BEAUTIFULLY! I have another hime improvement project that has been dragging on for 5 months, ACCESS Mobility, on the other hand had our bid on file, I called last Thurs, and it was installed TODAY, 3 business days later. Bill installed it in less than 2 hours. And my husband has been using it today. Just in the nick of time. THANK YOU, Access Mobility. Wish all service providers were this efficient and prompt.
Response from Access Mobility, Inc
"Mrs. [Member Name Removed]- Thank you for the kind words. It really means a lot to us. We hope your remaining projects move along and you are able to enjoy the holiday season! Let us know if we may be able to help with anything else. We will be here! - Alan"
Samuel D.
Nov 2016
N/A
Tony, the salesman was great. Impressed with his knowledge. There were no surprises.
William S.
Mar 2016
N/A
They came when they said they would and did a prompt, excellent job.
Robert K.
Feb 2016
N/A
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Roger R.
Feb 2016
N/A
Everyone was incredible to work with ! prices were reasonable and process was quick.
COLLEEN T.
Oct 2015
N/A
Access Mobility had the best price, the installation was on time, very professional and considerate (as quiet as he could be, so as not to disturb), well executed with care for our home, and the equipment was in good shape and worked exactly as we needed. This is a family-run business with a father/son and their field teams, and the attention to customer service showed. The thoughtfulness when our family member passed away was exceptionally moving and showed that you're dealing with great people who run a local business and not just a giant corporation. Can't say anything nicer about the experience.
Response from Access Mobility, Inc
"From your review I felt compelled to do a little research before replying. My son Alan was familiar with the events and he gave me the overview. First, I am sorry for your loss. Second, thank you for your kind review. We are a family business and we try to operate daily with the Golden Rule as our guide. Under the circumstances Alan felt that the arrangement you both made were fair and the right thing to do. No need for details but suffice to say again thank you for your kind review and your business. Best wishes to you and your family. John Ausbrooks, President"
Steven D.
Jul 2015
N/A
.
Response from Access Mobility, Inc
"Thank you for the review sir. I always appreciate the feedback from Angie's list subscribers. I will share it with the staff. Best wishes, John Ausbrooks President"
JOHN S.
Jul 2015
N/A
.
Response from Access Mobility, Inc
"Thank you for taking the time to leave a review. I appreciate the positive scores. As with all of the reviews I will share it with the staff. I hope your stair lift gives you many years of service. We are celebrating our 25th year in business so know that we will be here if you need us. Best wishes! John Ausbrooks, President"
Claytonya C.
Jan 2015
N/A
Installation and great.
Response from Access Mobility, Inc
"Thank you for your kind review. I was the person that took your first call. You explained your basic need and you explained the number of stairs in your home. I sent Bill out to have a look and he returned gushing about how beautiful your home was. Woodruff Place homes are unique and we appreciate the opportunity to provide your stair lifts. We also appreciate you placing your trust in us to install one outdoors. It worked out great. Thank you again for your business and I hope you have many more years in your wonderful home and neighborhood. Best wishes to you. John Ausbrooks, President"
Claytonya C.
Jan 2015
N/A
Access was great. They really cared and took care of me. The nurses that come out treat us well. I don’t have a nurse anymore. I still keep in contact with my therapist. They drop by just to say hello when they are in the neighborhood. I've remained friends with them.
ANGELA S.
Sep 2014
N/A
They came out to repair my chairlift. It was pronounced dead and it was going to cost me over 13000. they did it for around 1100. They even allowed me to pay in 2 installments. After the work was done they called me twice to see how it was working for me.
Response from Access Mobility, Inc
"Thank you [member name removed] for the kind words. You and [member name removed] have been valued customers for many years and I appreciate your business. I have been to your home on various occasions and I am glad you both continue to live with independence in your beautiful home. I am glad you are happy with our service and I will share your message with our staff. Best wishes to you both. John Ausbrooks, President"
JAMES S.
Apr 2013
N/A
Had researched stair lifts online. Consulted Angieslist for information on providers and selected this vendor. initial visit scheduled promptly and representative appeared on timely basis. Information and estimates provided with no "pressure". Answered all questions without sense of being rushed. Estimate was in range I determined from online research. Contract completed and work done 1/29/2013. Installer was prompt, professional and competent. Again answered all questions after going through basic information about unit. Once again, there was no rush to get out as quickly as possible. Overall experience was very positive.
Response from Access Mobility, Inc
"I appreciate your nice review. I read it to Alan, the gentleman that measured your stairs. He commented on how pleasant you folks were, how nice you staircase was and how we placed the mounting brackets in a particular location to keep them off of you fine woodwork. It was a pleasure to work for you. Best wishes and thank you for your business. John Ausbrooks, President"
IVAN W.
Mar 2013
N/A
I am not happy with them at all, they never called me back about the estimate.
Response from Access Mobility, Inc
"DearMember, I am sorry for what appears to be a misunderstanding. I called the gentleman that you talked to into my office to try and find out what happened. It was Tony and he remembered talking with you. He went back to his desk and brought his daily note pad where he makes notes of his calls. He showed me where you called on February 22. It says you mentioned that someone was coming home soon and that you wanted your bathrooms looked over for bathroom safety. Grab bars, commode heights and other bathroom concerns needed to be evaluated. An assessment was the term used. Tony said he explained that we have grab bars in our showroom and that we routinely go out and install them but we don’t do bathroom assessments. He said you wanted more of a full bath safety assessment rather than an installation. Tony felt like you would be looking for an agency that does bath safety evaluations so he took no further action. I guess we may have misunderstood what you wanted. We have men in our service department that routinely go out with a number of grab bars and masking tape. We stand in the bath area and hold the bars up while the user or other family member decide where they want them. Then we tape the bar location on the wall and go about securely installing them to wall studs with stainless steel screws or with specialty grab bar mounting anchors designed for the application. We are not really qualified to perform bath safety assessments, we leave that up to physical and occupational therapists and other professionals trained to evaluate the users abilities and the physical bathroom layout. Should you want this service you can find qualified people that do this at Crossroads/Easter Seals 317-466-1000. If you still need something done and do not want us t help then I know a gentleman at JMK Home improvements. 317-418-3319. He can be found here on Angie's List with reviews of his work. I truly apologize for our misunderstanding of what you wanted. John Ausbrooks President"
NANCY W.
Mar 2013
N/A
Arrived at store with elderly, not-too-mobile relative to shop for lift chair. Customer service was excellent. They were patient and informative during the selection process while the prospective user had to try every chair and learn in detail all about each.
Called back later to place the order and they were friendly and helpful. The chair had to be ordered, which we had been told before and how long to expect. Chair arrived when we were told and was delivered and set-up just as they said.
Overall quite satisfied, recommend them highly.
Called back later to place the order and they were friendly and helpful. The chair had to be ordered, which we had been told before and how long to expect. Chair arrived when we were told and was delivered and set-up just as they said.
Overall quite satisfied, recommend them highly.
Response from Access Mobility, Inc
"Member, How nice of you to take the time to post a your review! I am very appreciative that you came in and let us help your family member. Our mission is to help people stay active and independent as long as possible. History has shown us that a lift chair can play a big part in helping folks stand with less pain and sit down slowly and safely. This usually encourages people to stand up and walk more frequently. I hope that is the case here. Thank you for letting us play a part in maintaining their independence. Best wishes to all of you, John Ausbrooks President"
John S.
Feb 2013
N/A
We needed a chair lift and when we called we spoke with a person and was was told we would hear from a rep soon. In a couple of hours we spoke to a representative and salesman and had an appointment the next day. The entire experience was good and the equipment works as it should. It was an excellent experience and we would highly recommend this company.
Response from Access Mobility, Inc
"Thank you for taking the time to leave us a review. The gentleman that came to your home was Alan. He has worked here for over 13 years and may be one of the most knowledgeable people regarding stairway lifts and residential elevators in the country. I am glad you liked your experience with us. We are working every day to give our customers a professional, positive experience as well as give them a good value. Thank you again for being our customer. Best wishes. John Ausbrooks, President"
Barbara B.
Feb 2013
N/A
They did a great job. They arrived on time and as promised. They worked efficiently and installed it in one day. I am very pleased with the product and the workmanship. I want to give them thumbs up!
Response from Access Mobility, Inc
"Thank you very much for the kind words and review. We invested heavily in a digital measuring system that takes the guesswork out of measuring curved stairs. We did that for a couple of reasons but the biggest reason was for our customer's satisfaction. We want these difficult to measure stair lifts to fit perfectly the first time. We strive for top quality installations. Thank you again for taking the time to send in the review. We appreciate your business! John Ausbrooks, President."
Marian B.
Sep 2012
N/A
I feel this company was very honest and professional. This company first attempted to repair my lift chair. They disassembled the chair and explained to me in detail why the chair was inoperable. Therefore the serviceman explained to me the process of purchasing a new chair. He was very helpful and it took only about an hour to do everything. The end result was that I had a new chair that works great. I recommend this company to others.
Response from Access Mobility, Inc
"Thank you so much for the kind words. John Ausbrooks"
DAVID B.
Jul 2012
N/A
I cannot speak too highly of the young man who installed the stairlift for us. He was courteous, knew what he was doing, and It works perfectly.
Response from Access Mobility, Inc
"Thank you. Matt was the technician that installed your stair lift. I will print your kind words and present them to him. Best wishes to you. John Ausbrooks, President"
DR T.
Jul 2012
N/A
It just so happens that I was on the phone with Angie's List when I got a call from them and I was at a point where I could discuss the frustrations I was having with that company. I had gotten to a place where I knew the repairman by name and he knew me and my house. We had it repaired to the point where they have not been here and the chair has been working fine since we had that little heart to heart discussion. My husband and I both are senior citizens with knee replacements and all of those kind of things so it was cheeper for us to just get the chair than to downsize. We had a three-level, four-bedroom house and it was hard to decided what to throw away and what to do with things. You have children and you want them to always be able to come back to their rooms and have a place. I had a very difficult period and I had lost trust in them when the were coming out so often. That would lower the rating. I don't know if it were I or if they were actually doing what they were supposed to do. I just know that there was one chair, the one that went down to the basement, that was giving us trouble. They were here on a regular basis. I think it would be unfair for me to give them a poor grade. I felt that there was no need and they were nickel and dining us to death. They might not have been doing what they should have been doing. They might have been putting an old battery in and said it was new. I have no way of proving that, I just know that for a week or two it would start to do the same thing again and I feel that that shouldn't have happened. I can't prove that. If I could prove that, I would be the first person to say, "Give them a D." But since I cannot prove that is what happened, I don't feel I am in a position to grade them. That is how I felt and I told them that was the way I felt. Since then, I don't feel that whatever they have done, it was more than the week or two before we had our conversation. By no means was I happy that they had to come out so much. I understood that they were a small company and it might be that that was the only person who they could send out to work on it but it was just too often. Something was going wrong every week and we were having to call them back. Once or twice, yes but four or five times in a year? I started keeping a journal about each time they came out and I told them "This journal is really filling up and I get the feeling with this crowded journal that we are being nickel and aimed to death because we are getting charged for every call you make." I was unhappy at one time but we haven't had to call back since May. I imagine that the price was comparable. If I thought that the quality was so great, I wouldn't have had to call them back every week. For a period of time it would have been a D but over time it got better so I would give them a C for quality. They were very friendly, we got to know each other personally by first name that was something that shouldn't have happened because they shouldn't have been here so often. They were very prompt and on time. There was a breakdown in communication for a while when they called us up 9 months after a service call they said we didn't pay for. We couldn't figure out why they would bring up a service call from 9 months ago when they were out so much. Finally, my husband said "Send me an invoice of what I am supposed to pay for the service call." They never sent the invoice but they called every Thursday so see why we had not paid the $135.00. At the point where we couldn't find anybody to repair the chair but them, we did have them come out and they brought an invoice. All of this took about three months. I guess the customer service was poor too. The upper lift was put in better than the bottom lift. The owner of the company did the upper lift and his workers put in the bottom lift and that is the one we had the most trouble with. Most of the people we called, did not work on this particular model and chair. If I had to start it all over, I would not use them again because I wouldn't want something so limited. They installed it and nobody else would touch it so I couldn't call someone up to repair it. I would try to get someone whose service and repairs wouldn't be so limited. I want to be able to call a good repair person who will come out and do a good job whether it is their chair or not. I would want to get something that was more popular and easier to repair.
Response from Access Mobility, Inc
"Member, I am sorry for the unusual number of service calls there have been on your stair lifts. Our goal is complete customer satisfaction... and I am disappointed that we did not do a better job getting to the bottom of the problems. Should you have any further issues with your lifts please ask for me and I will work with our service department to make sure we do a better job for you. Best wishes, John Ausbrooks, President"
Gayla D.
Apr 2012
N/A
The tires I had were year tires so they could go flat if they were punctured. It has actually happened before and thankfully my husband was with me and he got me and my scooter back in the van. I would be terrified that it would happen and I have nobody to call. I had these tires that will not go flat and they did a good job. The price was reasonable. I would use them for everything to do with my wheel chair and the lift that I have in the Van.
Response from Access Mobility, Inc
"How nice of you to take the time to share your kind words! We appreciate your business very much and look forward to helping you stay active and on the go! John Ausbrooks"
SARAH R.
Apr 2012
N/A
They did not accommodate us at all. Unaccessable mobility would be a better name! They actually implied that our evaluation could be done by just talking to the handicapped individual or not seeing them at all. We had
another company evaluate our home and they had my husband show them what he needed and they could assess his needs firsthand. I do not see how it would work any other way. If you are in the business of helping handicapped persons, then give them the respect of working with their schedule, especially if the handicapped person works more hours than you!
another company evaluate our home and they had my husband show them what he needed and they could assess his needs firsthand. I do not see how it would work any other way. If you are in the business of helping handicapped persons, then give them the respect of working with their schedule, especially if the handicapped person works more hours than you!
Response from Access Mobility, Inc
"I spoke at length with our sales representative about the comments you posted. He shared the various conversations you had with him. There were unusual circumstances and I am sorry things did not work out. Best wishes to you and your family, John Ausbrooks, President"
NADJA M.
Feb 2011
N/A
I can usually get them out here and they get the job done. They are very professional. The effectiveness of the job is good. The equipment they have is good.
Response from Access Mobility, Inc
"Thank you Member for the nice words. We appreciate your understanding when the weather was so very bad and the roads were so icy. John"
JILL S.
Aug 2010
N/A
The chair & donut seat were fine. My inlaws decided they didn't want/need the toilet seat. We returned the seat without ever opening the package. When we returned it we were told there was a 20% restocking fee if not returned within 7 days. We were told it was returnable but they did not tell us there was a time limit. It is written in the small print on the receipt. Unfortunately, the inlaws are out of town so we weren't able to return it within the 45 days. We won't ever buy from them again. Instead, we will buy the same products off the internet for less!
Response from Access Mobility, Inc
"I am sorry that the raised toilet seat did not work out. Sometimes that happens. We try to be clear and up front about our return policy. In addition to having the policy printed on the front of our receipts we have it posted in the showroom in full view on the side of the cash register facing customers. It is printed in large red type on an 8-1/2 x11' sheet. We have tried to allow a reasonable time for folks to make sure they like our products. Seven days is usually enough time to decide. We will even bend this date if it is within a second week. To be clear, we did take your purchase back and charged a restocking fee of $15. I am truly sorry that after 45 days us taking the commode back and refunding $60 has caused you to decide to never buy from us again. I do appreciate your past business and hope in the future we could have the privilege of assisting your family again. Best wishes to you. John Ausbrooks, General Manager"
Sue E.
Aug 2010
N/A
I have purchased several items from Access and have always been pleased with their service.
Response from Access Mobility, Inc
"It was a pleasure working for you on this project. Out of the house, down the lift, into the car and off to work! It is great to play a part in helping you stay active and on the go. Best Wishes, John Ausbrooks, President"
Eric H.
Aug 2010
N/A
Selling scooters is not Access Mobilities strong suite. Their words, actions relating to scooter repairs, stair lift trial models, and stair lift instalation, in a positive fashion, drastically out weigh every thing else. In October, my stair lift should have a one-year check up. I am looking forward to seeing the repairman that installed my stair lift again for the one year check up.
Response from Access Mobility, Inc
"Thank you for the nice report. Most of our staff have worked here for years and really enjoy helping people. Scooter repair is one of our specialties. We appreciate your business and friendship. Best wishes to you. John Ausbrooks, President"
Licensing
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FAQ
Access Mobility, Inc is currently rated 5.0 overall out of 5.
Access Mobility, Inc accepts the following forms of payment: CreditCard
Yes, Access Mobility, Inc offers free project estimates.
No, Access Mobility, Inc does not offer eco-friendly accreditations.
No, Access Mobility, Inc does not offer a senior discount.
No, Access Mobility, Inc does not offer emergency services.
No, Access Mobility, Inc does not offer warranties.