A&E Factory Services LLC
Services we offer
Appliance repair service including washer, cooktop/range, dishwasher, dryer, microwave & sport/fitness., oven, refrigerator
Number of Stars | Image of Distribution | Number of Ratings |
---|---|---|
26% | ||
10% | ||
16% | ||
19% | ||
29% |
On June 6 we noticed that our ice machine in our refrigerator was not working so we called A&E Factory Service for an appointment to repair this unit, we were told they would come out on June 12 mid-day. On June 12 they called us at 4:30 and said they would not be able to make the appointment because we close at 5:00 pm. We called on June 13 to make another appointment and they said they could not come out until June 19. On June 19 the repairman came out and said he fixed the unit and we paid him $206.00 for the repair, but by June 20 we still had no ice. A different repairman came out and he determined that we needed a new water valve for the unit and he ordered it, but said it would not be in for a week. On June 27 the repairman came out and installed the water valve and told us we would have ice later on that evening. On June 30 we came in to work and we still have no ice so we called A&E again and now they are saying they can't come out to us until July 7 to "fix it."
When we did try to use the washer the next day, starting the washer repeatedly tripped circuit breaker. We have never had that problem previously. Our home is relatively new and our electrical wiring is fine.
When we called to report the problem, the call center was not helpful at all and told us the earliest they could send someone to follow-up on the problem was next week. When we called a second time to ask that the serviceman return to remedy the problem, the call center operator hung up on the my husband.
It would seem that the electrical problem stems from something relating to the repair of the washer. Instead of trying to help us to resolve the problem, the call center seems to be reading from a script and is uncooperative.
We have used this company for appliance repair in the past, but I will never call them again. Through no fault of our own, we will be without a washer for several days. At this point, we would prefer to work with a more responsive appliance repair service and would like a refund of at least the service portion of the bill to enable us to pay for someone else to correct the problem.
The repair person, Dennis, called 10 minutes before his arrival to let me know to expect him. He came in the middle of the service window. He was very professional. He figured out the problem with my oven quickly. I was trying to work with my home warranty company to have the repair covered and he took care of that for me. He had the part he needed for the repair in his truck and was able to repair my oven completely during his visit. Overall, it only took 30 minutes or so and my oven works perfectly now. Dennis was very professional, efficient and friendly. I was very happy with the service call overall.
The repair men have all been courteous it is the company that is so poorly run. I have tried to call to talk to a supervisor and have been on hold for over 1 hour. I have had to made many, many calls even to get this far. I am not convinced the washer was repaired correctly even after all of this. Do not use this company.
I complained about the first technician and they sent someone else out. The second technician was good.
I was not happy with that kind of service, I don't feel that the customer should be the one to keep track of parts. The only reason we used them in the first place was because we purchased an extended warranty and they are the ones contracted with that. I will not use them again.
Licensing
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